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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I love this makeup it matches my skin tone and blends flawlessly
The makeup moves and has horrible transfer.I wore the makeup for a week and I work in a spa and had a family activity that was outside. The makeup moves so much I tried translucent setting powder and another setting spray and that didn't work.
Although we have thousands of happy customers, we are unable to convert everyone, unfortunately your experience with the product was not the best, our goal is to make sure that using our products is successful that's why we have beauty experts to assist our customers, I do apologize for any inconvenience you had with LUMINESS. ❤️
Only trouble was tracking after email it was shipped. Tracking kept coming up not found
Hello! We've attempted to reach out to you but unfortunately haven't received a response. We're here to help address any questions or concerns you may have. Please don't hesitate to reach out to us so we can assist you further.
Didn't know anything about this product thank you for the free trial
Happy to hear you had such an easy experience!Let us know if you need anything throughout your Luminess journey!❤️❤️❤️
I received an email stating my order was delivered and when it was not delivered to my house. If you have a picture of the delivery I would appreciate it. We have cameras around the house and it does not show a package being delivered by your delivery company. Otherwise, I love your products. Customer service contacted me to see if I received my order and I replied and they are working on it, Thank you.
Barbara Williams
*******@comcast.net
Hi! We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. If you can, please give us a call back at 888-424-7623 between the hours of 9 am to 5 pm CST, Monday through Friday!❤️
I'm not a person that wears makeup often, but just in case I needed too I wanted to know how to apply it. I had a hard time finding a foundation that was perfect for my skin... until now! I am so thankful for LUMINESS!
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Unfortunately the shade is to light, I should have gone a shade darker. It's my fault. It is a very good product. My face was very smooth with the makeup. The coverage is excellent.
Hello! We're excited to help you find the ideal color match for you. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST. 😊
I purchased the14 day trial foundation, primer, and brush set. The shipping was fast! The quality of the products was well worth it! The foundation fits to your face color perfectly. Once you do the color match it's amazing how much it looks so natural. I have freckles, fine lines, wrinkles, under eye bags and it never once got all creased looking. It didn't even feel like I had any makeup on at all! The primer is light and smooth smells great and has a cooling feeling when applying. I would totally recommend trying these products you have nothing to lose with the 14 day trial you pay shipping only an can return it no problem but I'm pretty confident you're going to love these products as much as I do!
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
Needs to be better way to choose the proper shades I did everything you suggested and I still always have this issue hard to match my skin tone
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤ 🥰
I'm was charged for foundation makeup that I asked to be stop. The customer service person was very helpful and the funds were reverted back to my account just as he stated.
We appreciate the opportunity to help! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I had issues at the end with payment but finally got through my third try
It was very easy to go through Amazon! I'm impressed with this feature. Thank you
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The spray primer smells like the bottom of my garbage can. That's why the 4 🌟. The foundation however does not have that that horrendous smell and applies very well. Color matches perfectly to my skin. The small travel powder applications were a nice bonus.
We appreciate the feedback on the primer, always looking for ways to improve. Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Product was great no issues matched me skin perfect no issues
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Great products, but using the points is difficult. Twice I've ordered and not been able to use them. I've never had an issue at other sites. And yes I am computer savvy.
But the order tracking to see if I received my order was super!
TYSM for reviewing your experience! We are always looking for ways we can improve! ❤ 🥰
It was very effective,the Order overall I thought that it was a scam but you guys came through:the coverage is great skin is very smooth and dewy.Thank you
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
It is the perfect make up I have been looking for. I know I can put this on and know my face looks perfect. It stays on all day. I feel so confident in this make up.
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
I order the wrong makeup foundation so when I call they send me my other order right on. That why I like this product and customer service. Everyone like my foundation.
Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I have hormonal cystic acne, and this make up is great to cover most the appearance of it. It is easy to apply and lasts all day. Wish it wasn't so expensive but worth it as long as I can afford it. Love!
This warms our hearts! We are thrilled to hear how much you are enjoying your Luminess products! ❤
I took the test and thought the test was going to be spot on but the color was too light based on my answers.
Thank you so much for your feedback! Remember all trials come with a 100% Color Match Guarantee, so you may call 888-793-7474 to get connected with a Beauty Expert to help you try another shade for no additional cost!
Sorry I ever bought this. I was fooled into believing the advertisement.
Hi Patricia, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️