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The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
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I have only received a couple if items that i can actually use…the face palette and the dual ended brush are both awesome and im still learning to apply, build and blend the spray (air brush) foundation and spray blush, but the itber items i received were not what i expected. I dont have the actual air brush tool so the cleaner i was sent i have no use for. Also, the setting spray is not for me! I dont like and want tofir sure keep the brush and the palette. I am undecided about the foundation, blush, and the makeup remover spray! I still have over a week & a 1/2 because i didnt receive the order until Friday March 28th. So i may be returning some items before the 11th if April (which will be trial offer deadline)
So far good I like the product. Delivery was pretty fast. I would uy it again.
These products are so easy to use. At 72, I am so much more confident when I apply my makeup!
Wasn't happy about being tricked into paying $88 for products I won't be using. Hard to get a hold of customer service and no one calls you back.
Light and simple. Great color matching. The shipping didn't take long. Perfect size
Very expensive with the add ons. I would like to return all unopened. There was no packing slip with return instructions
In love! Finally found a foundation that works great for my age 53
The color is too dark. I need light instead of medium.
I need to contact customer service but don't know how
Nothing to say yet. I want to try it little more to see if it exactly what I want
I received a poor color match and had difficulty exchanging/returning it, but still working on it.
I love the foundation. Easy to use. So far, so good. No issues. Color seemed spot on.
Good incorrect foundation color but other supplies were nice
Cancel all orders now! Received March 9 orders. I received all orders. Don't need any more make up. Stop sending. If you get this cancel all orders now.
I had ordered two orders. First one was suppose to be a come kit with air spray and then I ordered another order which was all combineed as one shipment. I was told the order had already shipped so not to cancel the order I would receive a good deal of approx $26 the order had not. Even shipped and when I finally received it the complete kit was just part of kit and my 2nd order was in with this. Looking at paperwork I still owe two or three payments. I asked several times the total price. Same thing only $26 I said for that I would keep it. I had already thru away
Boxes when I realized I had part of a kit.
Very easy to use. Makes me feel confident. The foundation feels like satin on my skin. I definitely recommend this kit to everyone. 😌
It's just like they said it would be. It goes on smooth Leaves no Don't leave lines on your face
Very easy to apply with the brush. Would like the pallet also
I am surprised how much I love the light feel, yet good coverage of Luminess. The color match is perfect and it is so quick and easy to apply. Try it!
Answer: NOT worth it! The airbrush is fine but the hassle of auto delivery which I didn't realize was part of it is expensive and not worth it! I canceled and still owe per the "agreement"! Very expensive after all this!
Answer: If it is anything like trying to get the money they take from your bank account, after not receiving ANY products. All I can say good luck, this company is very scandalous, just research the name...
Answer: Hey Gloria! We would love to assist you into this matter! If one of the items are missing from your package - we recommend giving us a call so we can get this reshipped to you! Please contact our customer service team, we have available options to call, email, and live chat in! We are looking forward to hearing from you!
Answer: I absolutely noticed an immediate response to this product
Answer: I haven't use it yet. I only purchased the machine for special occasions
Answer: Ruddy complexions--yes (I have Rosacea and it covered the redness). Scarring--no (I have acne scars that were still very visible).
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...

