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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I like the product and it works well! The spray foundation is flawless.
The makeup went on smooth. The color was off. Made my skin have red tone.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Ordering was easy. The site was easy to navigate and the match was terrific!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I'm pleased, but I haven't used it often enough to have a real say. It does seem to work well and overall I am hopeful and pleased with your product.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
So easy to find your match! Try before you buy option! Only had to pay shipping! The product matched my skin completely came with the cutest brush! It makes my skin glow as well! Will definitely purchase this again!
Hi Jennifer, Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
The makeup primer is unbelievable because of the smooth effect and the way it pre-moisturized my skin. The airbrush makeup is amazing in the way that only a little bit of the spray is needed to complete a full and natural look. My face does not get shiny nor oily. I do not need a sponge to wipe the shiny after settings of the makeup like other brands of make-up. The make-up removal with moisturizer makes it easy to remove the makeup, while leaving my face smooth and moisturized. I did not break out with acne at all,
Hey Dr. Shentelle, Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The product left my skin with a wet tone, which wasn't described about it.
There was another foundation I needed to apply over to cover the wet look.
Hey Josie, we would love to assist you further and are looking forward to hearing more from you.
Product is nice but not for me leave my skin so dry thank and give some reaction to my face
Hey Marlene, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
The shade turned me yellow it feels and looks horrible on the skin the stuff smells like hairspray I could use the fix it and sealant as hairspray it broke my face out all around hate it
Hey Laura, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
The overall coverage is ok, but when you first put it on your face it's not at all the right shade. Which gives you doubt, the feeling is not great, and once you get it all over your face it's an odd feeling. I also purchased the lip gloss and not a fan of that at all. Very flaky.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
I did not like the color. I am calling today to cancel my subscription
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
Very easy to order, I'm in love with the coverage! Outstanding!
Hi Sonya, Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
It was quick & easy. The end result was amazing! Good job!
Hi Sobeida, Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
Cannot get enough on the brush to really know how good the product is.
Hi Ritamarie, thanks for taking our call today. As per our conversation, we will be sending out another can of the foundation for you to try. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
I received this product and liked it. However, it was a match for my skin color. The customer service is great and very helpful. Loved the product
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Not please with the product. Do not wish to be put on the auto shipping.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
Loved the product however will return because foundation color is too light
HI Roxanne, we offer a free one-time color match if you like. Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support
Prompt and accurate service. Love this product. Very nice coverage
Hi Natasha, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Hi Irene, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
The foundation was great. Looks good on my skin. Perfect color match.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.