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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Great coverage and goes on smooth and easy. Will probably order again. Shade could have been a little darker but overall good!
The coverage is amazing and my skin looks so flawless. The foundation is easy to apply and the makeup remover makes my skin feel so moisturized.
Hi Felicia, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
However, I think it is a little too light for my complexion. Unfortunately, my eye site isn't the best. It seems to be the right color but I am not sure. It just seems a little too light.
I also noticed that it makes my face look shiny.
At this point I am experimenting with it The brush feels really great on my skin and I like the serum and the makeup eraser as well.
Thank you,
Ms. Dollie
Hey Dollie, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you. Please contact us back via our Customer Service line at 888-793-7474 Monday - Friday 9:00am to 9:00pm, and Saturday and Sundays from 9:00am to 6:00pm.
Very good. Very good product and company. Would order again
Hi Shannon, Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
Great experience, love the product. Color matched perfectly
Hi Melissa, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
I actually love the way it feels so natural and I feel it highlights my eyes even more
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Delivery was quick. Sadly the color is not right! It was too yellow and darker.
Hey Raquel! We're excited to help you find the ideal color match for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-793-7474) and selecting option 6. They are available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM CST; alternatively, our Customer service is available via chat and email 24x7! 😊
So far I'm loving my new make up! It matched my skin tone perfectly!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I have used this site several times before and it is always easy to use
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Very nice so far. Easy-to-use and easy going and very lightweight
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I love the finish I feel hydrated but not greasy and it help up on its own well
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Silk and Smooth Hair remover and 2 additional heads with case. I love it! Works fantastic.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
This truly is a perfect skin match foundation that buildable. I was shook trying it for the first time and fell instantly in love.
Hi Donisha, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
The color was way off for my skin, and because I didn't get my order due to traveling this summer, I can't return it for another color. Bummed that it didn't work for me and I can't return it to try anything else.
Hey Lauren, we would love to investigate this issue further. We were unable to reach out and are looking forward to hearing more from you.
Customer service helpful and quick shipping. Answered my concern nicely with helpful advise.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I liked playing with the light but clear coverage. The shine/sheer and coverage were great.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I live in Texas so full coverage and not sweating is a must. Luminess does a great job with coverage and it last all day with no shine.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I am going to try it Monday and see how it works for a 10 hour day
Hey Michele, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Love the product, this make up
Goes really well with my skin.
Hi Claudia, We are so happy to hear you are loving your Luminess Products!❤️
Make up is great. I tried a little the color match was perfect!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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Hi Janet, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰