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Luminess

3.6

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Luminess Reviews Summary

The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

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62,345 reviews

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Nebraska
1 review
0 helpful votes
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It transfers on to your close Even if you use the sealant spray so I have to be careful what I wear when I use it!

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 19, 2024
Delight T. Luminess Rep
over a year old

Hey Suzanne, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.

Louisiana
1 review
0 helpful votes
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Product is GREAT
August 29, 2024

Really enjoying the product! I didn't have the correct match and I attempted speaking to someone through their "chat now" option on the web page and sent me a link to something that wasn't pertaining to my concern and then left the chat when I was asking what I needed to do if I needed a different shade... I was sent an extra product that I didn't have any interest in buying and they sent it with the " try before you buy" but again, I had no interest in the product but had it to be billed once the trial was over. I absolutely didn't like that. The customer service was very helpful and friendly and got everything squared away... just wish I could have the correct shade and some help with doing so.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 19, 2024
Delight T. Luminess Rep
over a year old

Hey Ashley, we would love to investigate this issue further. We were unable to reach out and are looking forward to hearing more from you.

West Virginia
1 review
0 helpful votes
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You really don't try for free
August 29, 2024

Their "pre-authorized" amount equals the amount of the entire order. It wasn't just a place holder as the representative claimed because the full amount was deducted from my bank account moments after I signed up for the "try before you buy".

The make up separated and somehow looked oily and cakey at the same time. I watched videos and reapplied on 3 different days. It only got worse, not better.

Disappointed. However, I do like the moisturizing primer and the veil serum. Those are elite products. 👌

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 19, 2024
Delight T. Luminess Rep
over a year old

Hey Tammy, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.

Arkansas
1 review
0 helpful votes
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No staying power
August 29, 2024

I followed all the directions, used the primer before foundation application & by the middle of the afternoon, the foundation was breaking down & my face was so shiny (& I used setting powder) that it looked like I had applied oil to my skin & I do not have oily skin. The one positive note I have, is that the foundation went on smoothly & it felt light on my skin.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 19, 2024
Delight T. Luminess Rep
over a year old

Hey Donna, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.

Rhode Island
1 review
0 helpful votes
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Product Review
August 29, 2024

After 40 yrs of doing makeup, I have finally found a buidable foundation with natural color and all day staying power. I'm hooked!

Date of experience: August 19, 2024
Delight T. Luminess Rep
over a year old

Hi Rebecca, Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰

Florida
1 review
0 helpful votes
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Color Matching
August 29, 2024

I like how the product looks and feels on my skin and it lasts all day. However, I completed the color match quiz and ended up having to buy a second foundation (one shade lighter) to mix with the first foundation in order for the color to match my skin tone better. I also really like the foundation sealant, but it does not seem to last very long.

Date of experience: August 19, 2024
Delight T. Luminess Rep
over a year old

Hey Ashley, we would love to investigate this issue further. We were unable to reach out and are looking forward to hearing more from you.

New York
1 review
0 helpful votes
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Ugh...
August 29, 2024

I ordered the spay can offer. I was very disappointed, when I tried to open the primer the nozzle was fused to the cap! Had to CUT it out. Then didn't go back together wouldn't spray. And the makeup drug across my face in streaks sunk into every rinkle. Ugh. Terrible!

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 19, 2024
Delight T. Luminess Rep
over a year old

Hey Deborah, we would love to investigate this issue further. We were unable to reach out and are looking forward to hearing more from you.

Pennsylvania
1 review
0 helpful votes
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Very pleased with my order. It came at the time it was expected

Date of experience: August 19, 2024
Delight T. Luminess Rep
over a year old

Hi Barbara, Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️

Georgia
1 review
0 helpful votes
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Not the perfect shade for me
August 29, 2024

I've had a hard time trying to reach out about my order as the package didn't have all the information needed to return product or send back for the correct shade.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 19, 2024
Delight T. Luminess Rep
over a year old

Hey Christine, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.

Arizona
1 review
0 helpful votes
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Recieved on time
August 29, 2024

The products were received and I will be testing them out shortly

Date of experience: August 18, 2024
Delight T. Luminess Rep
over a year old

Hi Linda, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️

Illinois
1 review
0 helpful votes
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Meh...
August 28, 2024

The initial charge is NOT the trial price, but the trial price AND full charge of product. The charge falls off eventually, but for awareness, know you will be charged both. My experience was not the same as those in the video. I'll more than likely be returning the product (if i feel like dealing with the hassle of returning it) as I'm not impressed.

Not sure this is a good prod uct for Africam American women. Color is OFF!

Date of experience: August 18, 2024
Delight T. Luminess Rep
over a year old

We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.

Florida
1 review
0 helpful votes
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Confusing
August 28, 2024

So all in all it wasn't bad however after ordering I received a phone call trying to get me to order all over again.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 18, 2024
Delight T. Luminess Rep
over a year old

Hi Tracie we do apologize about the call, If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.

Nebraska
1 review
0 helpful votes
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Review
August 28, 2024

All is good… I like the product.
I do not want this published……

Date of experience: August 18, 2024
Delight T. Luminess Rep
over a year old

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.

California
1 review
0 helpful votes
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Disappointed
August 28, 2024

I took the package out of the mailbox and it was completely soiled. Upon opening the package I realized the make up exploded all over the inside of the envelope and somehow got all over the outside as well! I would like a full refund please!

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 18, 2024
Delight T. Luminess Rep
over a year old

We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.

Florida
2 reviews
0 helpful votes
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Very nice. Easy to use
August 28, 2024

Works great. I'm not a fan of makeup really, so I'm very picky. Most are cakey or the color is far off.
This product is perfect, especially for someone like me who very rarely uses makeup. Goes on so easy, blends perfectly, no caking, does not sit in the lines of the face. The color matches me perfectly, not too light and not too dark, it looks natural.

Date of experience: August 18, 2024
Delight T. Luminess Rep
over a year old

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.

Florida
1 review
0 helpful votes
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Foundation and concealer are awesome
August 28, 2024

Once receiving the correct color, this foundation & concealer are a perfect match for me!

Date of experience: August 18, 2024
Delight T. Luminess Rep
over a year old

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.

California
1 review
0 helpful votes
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Kind of MEH…
August 28, 2024

Delivery of product was fine. Product itself is not great for me. The foundation resulted in a small breakout on my face. Gabe it a couple of days to calm down and tried again. Same results. Disappointing.

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 17, 2024
Delight T. Luminess Rep
over a year old

We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.

New Jersey
1 review
0 helpful votes
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Love!
August 28, 2024

I absolutely love my new foundation and the color match was perfect. My face looks flawless all day long!

Date of experience: August 17, 2024
Delight T. Luminess Rep
over a year old

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.

Illinois
1 review
0 helpful votes
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Upset
August 28, 2024

I paid a lot of money and never got my product Very disappointed!

Luminess attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 17, 2024
Delight T. Luminess Rep
over a year old

We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.

Michigan
3 reviews
0 helpful votes
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Review
August 27, 2024

Haven't used it yet but shipping was a bit lengthy. Came as described

Date of experience: August 17, 2024
Delight T. Luminess Rep
over a year old

Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.

From the business

Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


luminesscosmetics.com
Stafford, TX, United States
+26
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