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The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
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It transfers on to your close Even if you use the sealant spray so I have to be careful what I wear when I use it!
Really enjoying the product! I didn't have the correct match and I attempted speaking to someone through their "chat now" option on the web page and sent me a link to something that wasn't pertaining to my concern and then left the chat when I was asking what I needed to do if I needed a different shade... I was sent an extra product that I didn't have any interest in buying and they sent it with the " try before you buy" but again, I had no interest in the product but had it to be billed once the trial was over. I absolutely didn't like that. The customer service was very helpful and friendly and got everything squared away... just wish I could have the correct shade and some help with doing so.
Hey Ashley, we would love to investigate this issue further. We were unable to reach out and are looking forward to hearing more from you.
Their "pre-authorized" amount equals the amount of the entire order. It wasn't just a place holder as the representative claimed because the full amount was deducted from my bank account moments after I signed up for the "try before you buy".
The make up separated and somehow looked oily and cakey at the same time. I watched videos and reapplied on 3 different days. It only got worse, not better.
Disappointed. However, I do like the moisturizing primer and the veil serum. Those are elite products. 👌
Hey Tammy, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
I followed all the directions, used the primer before foundation application & by the middle of the afternoon, the foundation was breaking down & my face was so shiny (& I used setting powder) that it looked like I had applied oil to my skin & I do not have oily skin. The one positive note I have, is that the foundation went on smoothly & it felt light on my skin.
Hey Donna, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
After 40 yrs of doing makeup, I have finally found a buidable foundation with natural color and all day staying power. I'm hooked!
Hi Rebecca, Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I like how the product looks and feels on my skin and it lasts all day. However, I completed the color match quiz and ended up having to buy a second foundation (one shade lighter) to mix with the first foundation in order for the color to match my skin tone better. I also really like the foundation sealant, but it does not seem to last very long.
Hey Ashley, we would love to investigate this issue further. We were unable to reach out and are looking forward to hearing more from you.
I ordered the spay can offer. I was very disappointed, when I tried to open the primer the nozzle was fused to the cap! Had to CUT it out. Then didn't go back together wouldn't spray. And the makeup drug across my face in streaks sunk into every rinkle. Ugh. Terrible!
Hey Deborah, we would love to investigate this issue further. We were unable to reach out and are looking forward to hearing more from you.
Very pleased with my order. It came at the time it was expected
Hi Barbara, Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
I've had a hard time trying to reach out about my order as the package didn't have all the information needed to return product or send back for the correct shade.
Hey Christine, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Hi Linda, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
The initial charge is NOT the trial price, but the trial price AND full charge of product. The charge falls off eventually, but for awareness, know you will be charged both. My experience was not the same as those in the video. I'll more than likely be returning the product (if i feel like dealing with the hassle of returning it) as I'm not impressed.
Not sure this is a good prod uct for Africam American women. Color is OFF!
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
So all in all it wasn't bad however after ordering I received a phone call trying to get me to order all over again.
Hi Tracie we do apologize about the call, If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I took the package out of the mailbox and it was completely soiled. Upon opening the package I realized the make up exploded all over the inside of the envelope and somehow got all over the outside as well! I would like a full refund please!
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
Works great. I'm not a fan of makeup really, so I'm very picky. Most are cakey or the color is far off.
This product is perfect, especially for someone like me who very rarely uses makeup. Goes on so easy, blends perfectly, no caking, does not sit in the lines of the face. The color matches me perfectly, not too light and not too dark, it looks natural.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Once receiving the correct color, this foundation & concealer are a perfect match for me!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Delivery of product was fine. Product itself is not great for me. The foundation resulted in a small breakout on my face. Gabe it a couple of days to calm down and tried again. Same results. Disappointing.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
I absolutely love my new foundation and the color match was perfect. My face looks flawless all day long!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
Haven't used it yet but shipping was a bit lengthy. Came as described
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Answer: NOT worth it! The airbrush is fine but the hassle of auto delivery which I didn't realize was part of it is expensive and not worth it! I canceled and still owe per the "agreement"! Very expensive after all this!
Answer: If it is anything like trying to get the money they take from your bank account, after not receiving ANY products. All I can say good luck, this company is very scandalous, just research the name...
Answer: Hey Gloria! We would love to assist you into this matter! If one of the items are missing from your package - we recommend giving us a call so we can get this reshipped to you! Please contact our customer service team, we have available options to call, email, and live chat in! We are looking forward to hearing from you!
Answer: I absolutely noticed an immediate response to this product
Answer: I haven't use it yet. I only purchased the machine for special occasions
Answer: Ruddy complexions--yes (I have Rosacea and it covered the redness). Scarring--no (I have acne scars that were still very visible).
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...


Hey Suzanne, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.