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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I am doing the 14 day trial. When I received my airbrush foundation the shade was too light. I had no problems contacting support and they sent a matching shade out free of charge. I just received the new shade and have not had a chance to try it yet. I love the light feel and coverage.
It's ok but seem better on ad that in person. It's a bit expensive for the amount of product
Hi Tracy, If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
First off I tried to change my address for shipment the system didn't let me and a customer service person on the texting told me there was nothing to be done for me to fix the problem I had to wait till the product was delivered. Then call and get another. Then When I did that I couldn't get anyone at the number to help me. And still I didnt get my order to try-out
Hey Gabriela, it was a pleasure being able to reach out to you today assist you with a reshipment claim given that you never received your order as it was sent out to the wrong address.
Highly recommend. Its the best ive ever used! I will continue to use this moving forward
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
It was ok, I had to enter my info too many times. I had to keep entering my payment details and the address.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
It was ok, I had to enter my info too many times.
I love your products it looks amazing when I put it on. Honestly I am not a makeup person. My purpose to try your products was just to cover up some marks on my face and let me tell you that I was speechless. I really love that it felt like I'm not wearing anything on my face.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Love the ease and multiple areas of use for this product. Lasts for hours and provides great coverage
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
The product came in very quickly, I've tried it. It goes on great but it doesn't cover as well as I thought it would to be so costly
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
All in all it's a great product. I love the way it makes m skin feel.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I am interested in trying your product. After trying the product, the color and coverage is very good.
Hi Jennifer, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
I was amazed at how flawless the primer and foundation goes on the skin. Just a squirt on the brush and the rest is so easy. I love the softness of the brush that applies the primer and foundation so smoothly. Thank you for introducing me to this method of applying makeup; the color was perfect for my skin color. I will definitely be using Luminess going forward.
Hi Catherine, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Shopping was easy. I tried the products for the first time this morning and am pleased thus far
Hey Patricia, we would love to assist further with any inquiries or concerns you may have and we look forward to hearing more from you.
The color that I selected was not my shade. The can through me off a little because it remember me of a spray paint can. It was not for me and that's ok.
Hey Donna, we are happy to hear you were able to get the assistance needed to return the product. We look forward to hearing more from you.
Never going back to regular foundation! Love the coverage and the texture
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I am pleased with the coverage, but I feel I would have to spray more to get the full coverage I prefer. I also notice with the spraying; it leaves residue over the sink or wherever you use it. Unsure of how to resolve that problem. Overall, my color choice was good for me and the concept is good, just the spraying will be used up quickly.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
We do our best to make our products as efficient as possible! Keep in mind, the Spray Silk Foundation has the foundation come out in a micro-droplet mist! So if there is a little over spray, not much is being lost! 😉 Even so, with practice and proper technique, you can most certainly have all the spray land on the brush! 🤍 You can view how our Beauty experts apply and tips on applying here at this link: https://www.facebook.com/groups/luminesslive
I cancelled this they said keep it and give to a friend because I had allergic reaction to it
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
First time I have tried this product. I will now be using this as my face makeup. Feels like nothing is on my face. The primer could smell a little better but all in all loved what I got.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Nice product. But not sure it's for me. Would definitely recommend to others
Hi Angie, Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
My order was completed and shipped in a timely manner. No complaints.
Hi Teresa, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.