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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I'm loving the product so far! It is easy to put on and covers very well.
I just wanted to purchase it outright. They followed up immediately with a way to do this but I had already purchased. I love this product but after living in Phx AZ I don't wear makeup frequently. Consequently, I don't purchase often. I want to thank them for reaching out to make sure I was serviced. I am 70 yrs old and this makeup ROCKS! As I am finding myself in front of the camera more often, I can't do without it. Thanks for such a great product.
All good, ordering was easy,the process was simple, and delivery was fairly quick
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No issues with shopping, timely shopping, arrived with extra gifts
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Overall my experience has been good. I ordered the medium color coverage and it's very natural looking
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Great love it very easy to navigate through and order what I needed
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Can't wait to try it. Was way to easy to order. I love that.
It's very easy to apply and have great texture finish... Last all day!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I wasn't pleased when $70 was initially taken out of my account for products that are supposedly"try before you buy"! It was frustrating trying to get my money back as well. I've used the product once and I'm not very impressed. The coverage isn't great and I don't like having to apply a few times to get coverage I want. I've tried cheaper brands and the coverage and lasting power was alot better! Not worth the price. Won't order again
Hey Jolyne, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
I think a little goes a long way. I love the brush. It's still taking me so time to work with but I'm a beginner.
Hey Lydia, We are so happy to hear you are loving your Luminess Products!❤️ We recommend checking out our amazing transformations using our products! You can also see a live demonstration of applying this product with our Beauty Experts at this link:https://www.facebook.com/groups/luminesslive.
How do they do it? How is it so light while still covering my redness? I've been using it for a week now and seriously love it. I think this is my new foundation moving forward, though I want to give it a few more weeks to before I throw out the others!
Hi Nikki, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
The instructions to apply the foundation were clear and the result was a very smooth look.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I received the products as described. I used the product and decided it wasn't for my skin type and the customer representative was very kind, pleasant and patient. They worked with me and made the process very easy. Thank you Luminess!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
The product came - waiting to try it out. No more info at this time.
Hi Barbara, If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
Very easy to navigate and find what I was looking for myself. I love it goes on smooth like butter.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I watched the add on my phone and was impressed at how easy it was to order.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
The make up looks so natural. Blends well with my skin tone. I only had to use a little amount to get an exceptional outcome. I am definitely in!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I found the product easy to use, easy to apply. It gave decent coverage, ill have to play with it more for a better review
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Shipping was quick and the products are as described and work wonderfully!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
The process was simple and straightforward which I appreciate. Everything arrived in timely fashion just as advertised.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
PACKAGE CAME. VERY NICE. QUICKLY CAME. BUT THE PRODUCT ITSELF ISN'T WORTH THE HYPE. WILL BE CANCELLING.
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From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.