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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I contacted them on Facebook, and they messaged me privately rather quickly. I had a shade that was too dark, and they asked me questions and got me a new shade shipped right away. I have not tried the new shade yet as it arrived yesterday 8/26.
The customer service were helping me resolve the issue quick respond and great teamwork thank you so much.
Hi Benjamast, This warms our hearts! Thank you so much for taking the time to share your experience! ❤️❤️❤️
I can't wait for trying this amazing airbrush foundation.
Color match is off. I asked for full coverage 90 warm dark and I received 80 light tan
Hey Ruelena, we would love to investigate this issue further. We were unable to reach out and are looking forward to hearing more from you.
This stuff is horrible. Cannot get logged back into the page to try to demand a refund. It was so orange I look like I belonged as a character on wizard of oz
Hey Chad, we would love to investigate this issue further. We were unable to reach out and are looking forward to hearing more from you.
Although I haven't used the makeup yet I am disappointed with the fact that it's been difficult to get in touch with customer service because I want to return the concealer I bought. The shade does not match my skin and I'm definitely not going to use it
Hey Ndidia, we would love to investigate this issue further. We were unable to reach out and are looking forward to hearing more from you.
I like the product but my concealer it's to thick and no matches my skin
Hey Dolores, we would love to investigate this issue further. We were unable to reach out and are looking forward to hearing more from you.
Delivery was fast. Not sure how the exchange works for a different shade?
Hey Felisha, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
The shipping was fast, but the color I received does not match my skin tone. I will be returning my product.
Hey Kimberli, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Wish you could actually talk to a real person and discuss the color match
Hey Sherry, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Easy application and smooth doll like finish, I love the brush that comes with it to make the application process even easier. Love that mod there is a primer and a setting spray to add to the airbrush foundation.
Hi Celina, This warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️
I thought it was gonna be more than what it actually was. An I thought it was honestly watery. Idk I just don't think it's as food as they make it out to be...
Hey Becky, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Especially love the primer and the makeup goes on very smoothly. Makeup remover works very well, too.
Hey Debbie, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Luminess was easy to order, and it was delivered quickly, and I love the airbrush makeup and system. It is very easy to use, and it makes my skin look smooth and even.
Hi Deborah, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
Love awesome. You have a great product and I love the color scheme of the product you chose for me it's a great product that
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Received great customer service. Easy to order. Quick delivery.
Hi Nancy, if you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
I liked the product. I don't know if it actually works as good on older skin like mine 😀 I feel like it doesn't cover enough.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I have a different kind of airbrush foundation and the coverage is great, so I had high hopes for Luminess. Unfortunately the coverage did not give me the coverage that I wanted.
Hi Kristi, If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
I am a light-medium skin tone with cool undertones. The foundation I received has a yellow base and is totally wrong for me
We do offer a free one-time color match. We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
I have only used once so far. Like it so far. Great to work with. I like that you can try before being billed.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.