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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I could have bought it on Amazon for much less. I am pleased with the foundation. It blends well with my skin tone.
I like it. It covers discoloration and blemishes well. Serves its purpose.
Hi Vanessa, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I have used it twice. Goes on very smooth. Good coverage. Not cakey. It doesn't seem to last all day, which is what I was looking for, but I'm going to try it a few more days to give it a fair chance.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
The product feels very lightweight & comfortable, but coverage seems to be a problem.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
I look orangee! What to do? Not the color for me. I am so sad. Help.
Hi Meredith, was so nice speaking to you this morning. We're glad that we could help with that new color match. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
Hi Kelly, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
The airbrush base isn't quite the right color. I'd like to adjust my coloring a little. It's a bit yellow for my preference.
Hi Tresa, we do offer a free one-time color match if you like. Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
The matching on the cover up does not really match my skin so now I have a product that i can't really use.
Hey Cristina, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Not what I ordered, different products were sent. Products were not as advertised.
Hey Bonnie, we would love to investigate this issue further. We were unable to reach out and are looking forward to hearing more from you.
Makeup was the wrong color and too orange. And also runs when you sweat
Hey Heather, we would love to assist you further. We were unable to reach out and are looking forward to hearing more from you.
Looks so natural. Lite weight. Great value love the fact that you get a free trail period
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Got my order pretty quick. Love the lightness of the foundation and coverage.
I got a couple extra stuff but don't remember buying it. I don't wanna get charged for it so hopefully I don't.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I'm pleasantly shocked and amazed how it covered up stretch marks. Does it make them go away completely? No but does it camouflage them enough to where it hides them but if you ain't looking for them, yes!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Amazing coverage can't see any imperfections of my ski it's amazing
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Package received in good condition. However it's not easy to use points through the website
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I love the new airbrush spray foundation! So smooth, love the primer!
The product is easy to go on and the color is perfect. I like the application brush.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
The 1st shade I received was too dark. I contacted Customer service and they had me send a picture. They recommended and sent another shade which was unfortunately too light. They were so understanding and dod not require me to send back the unused products and did not charge me. I wish there was a local brick and mortar store where I could be matched properly because the product was amazing!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I wanted to return the package because I felt like it was a little too cakey for my face. I only tried it once. Joseph was super nice and cancelled the subscription/trial and let me keep the set to keep on trying it! He was very nice about it :)
We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
The ordering was a bit confusing. I'm excited to try it but so far the color shade I selected is not right. I also don't remember being aware that I ordered several other products along with the spray foundation and that I have a balance due? Somehow, I missed all of that. Anyway, if I can get the shade right hopefully, I will be able to upgrade my experience. Thank you!
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
Light, hydrating foundation with great coverage. A perfect color match that goes on smooth with the Luminess brush.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carolyn, If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.