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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It seems to be what I've been looking for. Only used it a couple of times so far.
Love the foundation and the ease of putting on. The coverage is amazing!
Hi Ckikytra, This warms our hearts! We are so happy to hear you are loving your Luminess Products!ā¤ļø
The color didn't match perfectly like in the advertisement, it's a little bit yellow and I need to correct with powder, but it's easy to apply
Hey Alexsandra, we would love to assist you further. We deeply apologize for the recent experience you have had and we wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!
Luminess has been an over all great buy. There's almost nothing that I've tried & didn't love.
Hi Michelle, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ā¤ļø š„°
I have no bad comments about my experience so far. Except for this. I don't under stand why I have to fill this up to 50 characters just to say I have nothing to say. You guys made me have something negative to say.
Hey Brenda, Let us know if you need anything throughout your Luminess journey! ā¤ļø
I've used the LUMINESS Airbrush spray for some time now. I like it because it is light feeling & very quick to use when I'm in a hurry. It covers very well, but it comes off like every other foundation.
Hey Sandra, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ā¤ļø š„° For further assistance, please contact us at 888-424-7623 Monday - Friday 9:00am to 9:00pm, and Saturday and Sundays from 9:00am to 6:00pm! We look forward to hearing from you!
Received it on time for my trip keep posting it on tic tock, I will tell all my friends so they could order some but I will be ordering more around Christmas time
Hi Laverne, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ā¤ļø š„°
Makeup is flawless. I wasn't sure it would be as advertised but it was. I highly recommend. It's lightweight and offers full coverage.
Hi Elise, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ā¤ļø š„°
I used the product once already it's seems to be a bit greasy Perhaps there should be a finishing spray to go along with the trial. I had to keep blotting
Hey Melissa, we would love to assist you further. We deeply apologize for the recent experience you have had and we wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!
Hi Cindy, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ā¤ļø š„°
I received my kit, couldn't believe how easy it is to spray on. I'm going to have to play with it to get better at applying it more evenly.
Hi Carol, This warms our hearts! We are so happy to hear you are loving your Luminess Products!ā¤ļø
Quick easy and user friendly. Only thing that I personally didn't like is that it transfers very easily.
Hi Christie, Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ā¤ļø
I'm returning my order as I never approved this. I was thinking of it but decided not to order the trial. Why did it show up anyway?
Hey Ashley, we would love to assist you further. We deeply apologize for the recent experience you have had and we wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!
Shade matches very well and looks very good on. It just seems to take more to than I would like to get the shade I want.
Hi Donna, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ā¤ļø
I have not opened it. I will be returning it. It would have been nice to know the price before hand
Hey Jodi, we would love to assist you further. We deeply apologize for the recent experience you have had and we wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!
Used 1 time. Face broke out extremely bad. Color wasn't a perfect match but it would have been fine had it not broke out my skin
Hey Sasha, we would love to assist you further. We deeply apologize for the recent experience you have had and we wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!ā¤ļø
The product came quickly and exactly as described within a short period. Very good experience.
Hey Elizabeth, This warms our hearts! Thank you so much for taking the time to share your experience. We are so happy youāre happy! ā¤ļøā¤ļøā¤ļø
So far so good. I have no complaints with this product of the service I have received. I only tried this product one time. I would like to try it out several more times and than I can and will give another review.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I only love the foundation but the primer is horrible. Leave residual on the face. No return package is sent.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
I'm so excited! Thank you so much. I hope I choose the right color.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Teresa, This warms our hearts! We are so happy to hear you are loving your Luminess Products!ā¤ļø