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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Didn't match my skin tone & didn't cover up my scars.It sis nothing it said it would do. I want my money back
I have melasma and I was very nervous about starting a new job so I ordered from you The 030 with the brush and as soon as I used it one time I was hooked. I practiced the day before my first day at work and I missed it with the setting spray and it stayed on my face smooth, not cakey just gave me a Dewey glow and the melasma was blended and hidden. So I came home and immediately ordered four more of the exact same thing so I will never ever ever run out of it in the next few months.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
This make up is so easy to apply. It is light weight and has a natural look. It evens out my skin tone and I don't feel like I am wearing make up.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I love this product. It just too expensive for me with my income. Thanks so much!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
In a buy one get one sale I was charged for the product, but a refund was given
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Great product. Color and consistency is amazing. Received many compliments about my skin looking amazing!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Great. Except too many pop ups to buy more products. Shipping cost is high. Bought a product that was recommended but is too dark/orange. Hoping this next one is perfect
It is darker, but I don't have the time to try to return it. I will try to make it work, but it is too dark.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a call back.
The primer, foundation, and setting spray were received very quickly and I was excited to try them out. However, the foundation was a little too orangey for my skin and it rubs off very easily. Also, it doesn't seem to work well over top of my under eye makeup & concealer - which is super disappointing because it doesn't give me enough coverage to not wear under eye makeup and concealer. I will be sending it back.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a call back.
Los productos son geniales, y el servicio al cliente es 10 de 10!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I was charged almost $75 instead of the $46 it says if you don't return in 14 days. I'm trying to return, but when I put in my order ID and zip code, it can't find my order.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a call back.
So far I am loving all the products! They work as great as stated in your ads.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
This product does not work for me. It does not blend well with my skin tone nor does it cover my discolored skin. It also dries my skin out badly
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a call back.
Easy to get started. Nice product, still getting used to using it.
I've used luminess before and love it. I will continue using it as much as possible
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Had a great experience fast shipping and I'm still trying to figure out if I like the product
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
The color match is off but the coverage is great! Would have preferred a small sample of two colors to get the perfect match.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a call back.
I received my 2nd try before you buy in 070. I had ordered 080 First time around.
I feel u am looking less like an oompa paloompa than before. Still not the right shade.
Their swatches and color matching isn't working for me. Wish I could find the right shade.
Hi Kathy! Glad we were able to help you with the color match❤️Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
How di I return the order. I'm not happy with it. I don't like the way it goes on
Hey Lisa, we would love to assist you further. We deeply apologize for the recent experience you have had and we wanted to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!
I just received my order, excited to star using it. Have been watching some videos for samples
Hi Martha, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
The product is a little light and it streaks. Perhaps an alternate application process could be beneficial.
Hi Terra, We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a call back at 888-793-7474 or you can live chat with us 24/7.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nicole, thanks for accepting our call. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.