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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I love this product; it feels lightweight on my skin, but covers any uneven skin
My experience with this product is very wonderful I look the way it feels on my skin also the look.
Hi Tera, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I thought I ordered something completely different then what I received in the mail.
Hey Ashleigh, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
I love applying the makeup with a brush instead of my fingers. I wasn't real happy with the color but I chatted with an associate and a new color is coming my way. I'm excited about trying it.
Hi Vickie, This warms our hearts! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
These products are everything that they say they are! Beautiful coverage, color match is right on point!
Hey Ashleigh, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I like it, but it feels too heavy on my face The color looks great though I haven't worn makeup in a while, so maybe that's what it is
Hey Jessica, It was a pleasure being able to speak with you today in regards to your order. We are ecstatic to know that you are delighted with our product. If you need further assistance or have any inquiries, please contact us back at 800-209-2718 and we would be more than happy to look further into this for you!
Not sure how I feel about the 14 day trial. The products are okay, textured skin eh.
Hey Ashlie, We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
I want to try first before I order other products please
I tried it and like it thanks
Hey Judi, This warms our hearts! We are so happy to hear you are loving your Luminess Products!❤️
I want to try first before I order other products please
I was very interested in this make up due to the fact that I have some dark scars on my face and I thought finally something will cover it. I want to start off by saying I ordered the wrong color however even trying that it did not blend well nor did it cover my scars. I'm really dissatisfied.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
I do not like the product. I called and asked about returning the makeup before my trail ended.
Hi Rebecca, If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
There are better products out there with much better results. Product might be light but you will run through this product very quickly and a very high cost.
Hi Annie, I’m glad we were able to help! If you have any more questions or need additional assistance, please feel free to reach out. Our team is ready to support you. We look forward to your next contact. You can get in touch with Customer Service or use our 24/7 live chat.
I like the product and the way it goes on. I was however, sent the wrong color. The chart said that I was a 50, and I was sent 40 which is a little light. Will probably send it back for that reason.
Hi Laura, We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback. Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
So I had high hopes for this but sad to say…
It sprays EVERYWHERE when trying to apply.
The color was close ish but wearing it makes me look like a corpse.
I still don't know the price they're charging me.
The smell is NASTY.
ON THE PLUS SIDE…
The brush is really soft, but I'm not sure even where to "UNSUBSCRIBE".
Hi Joy, we're sorry to hear that the product didn't work out for you. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
It was a pleasure pleasant experience and hopefully a great product
Hey Vincentia, This warms our hearts! Thank you so much for taking the time to share your experience. We are so happy you’re happy! ❤️❤️❤️
The question and the shades for my skin tone were easy. The product I received truly matched my skin tone.
Hi Stephanie, Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey! ❤️
I've wanted to get this for a long time, I'm hopeful & will continue to try it
Hi Denice, This warms our hearts! Let us know if you need anything throughout your Luminess journey! ❤️
Hi Edynn, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰
I have used Luminess makeup years ago. I love the way it feels on your skin. The sight was very easy to use and helpful if questions.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Called to speak to customer service only was able to do by chat. Put I. A request to cancel my order it was sent anyway. Tried the product and it not the right color
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a call back.
It's light feeling. I'm not sure about the coverage. I don't feel like I get the coverage I seen on fb spokes people.
We tried to get in touch with you but we were unsuccessful. We would love to get you taken care of. Please give us a callback.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stephanie, This warms our hearts! Thank you so much for reviewing your experience and sharing the love! ❤️ 🥰