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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The process was quite easy, and the products are wonderful! The spray makeup works very well, and the eye colors are exquisite!
I received, but I haven't had a chance to wear it yet. I've had this product before, I loved it then. That's why I ordered it now.
Love love love these products its the 2nd bottle ive gotten the 1st lasted me a whole yr now i have alot more products and i love them all the primer and sealant spray the most...
Amazing products for a wonderful price
I never approved any subscription so I want it cancelled now
As a woman that is hitting that point in her life where she needs full coverage that blends in well and covers fine lines and wrinkles and discoloration I can honestly say this is the way to go!
I had this year's back and decided to try it again now that my skin is changing. This website was easy to use and it's great that we can try before we buy.
Your customer service rep was very good in handling my claim and efficient
The quality of these products are awful, and when I tried to reach out to return them, 3 or 4 times, I never heard back from them & now they just started charging me a monthly fee of $104. Not sure what to do.
After applying the make up I loved how it looked and covered things up and blended well with my skin tone.
This is my first order so I'm learning how to apply
I see where last week you took out more money from my account
I don't understand why the amounts were taken out
Pleases advise
It is always hard to match my skin tone, especially when you are trying to go by what's on the internet. While it's not an exact match, it had a light coverage feeling (I only applied one layer). I still need to wear it for the day to see how it holds up.
They charged me the shipping fee at first then they were supposed to charge me $63 and something cents if I decided to keep the products but they ended up charging me $141 and something cents. The product is good but the surprise isn't.
I don't need airbrush cleaning solution because I don't have an airbrush machine. The only thing I like is the spray foundation and brush. I would like to return the other items.
On my first try using the foundation it turned a black color, cleaned the brush and my face and tried it again but it still turned black.
The ordering process was smooth. I ordered the foundation and primer. I love the way the primer feels and the foundation gives a really good natural finish. Only issue is how do I prevent the foundation from getting all over my hand when I spray it. As the width of the spray is larger than the brush and the instruction say to hold the can so far away from the brush. I love the products and will be sharing my like with others.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members