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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I am almost 60. Every other product makes my face feel heavy. This product is light and feels good. I only wish it had better instructions.
So I've had it about 2 weeks and I keep trying it thinking the color is fine, the color is not fine so I have a product I won't use.
After trying foundations from SO many places and always finding that they missed the mark in natural light or indoor light or on a computer camera (my work appointments are in zoom,) I resigned myself to mixing 2 foundations… FOREVER! I didn't know if this product would be different but I thought I'd try.
SURPRISE! It worked! It's not heavy, it's the right shade indoors, outside AND on zoom! Thank you SO much! I love this makeup!
Didn't really cover my imperfections like I thought. A little more expensive than I wanted to pay
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I ordered the wrong color and can't use it. I want a refund. That is all.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
After I ordered, I started to receive multiple marketing emails and text messages concerning products in addition to my order status information.
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
Like it. Very lite, not heavy. Would like to try one shade darker
It goes on effortlessly, feels great and looks amazing. Color was right on
The coverage is okay, but feels good going on the skin. Nice and light.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
It took a while to get the product today is the first day to use it so I am not sure I can use this and if the color is right for me
Product was not what I thought it was. It arrived like it was supposed to by not what I thought it was.
I was skeptical about getting a new color but the match was perfect! Thank you!
I'm happy with the results, I used a couple of times I felt it gave me great coverage.
Was not aware that Luminess was going to put a hold on the funds for the order total, thought all that would come out was the shipping. Also the packing slip said the 14 day trial period started the day it was shipped, and I got the order 11 days after it was shipped. Customer service told me it did start on the day I received it.
I can't stand how this stuff smells, and I don't like the finish of this product no matter what kind of brush I use to apply to my skin. I can't believe I spent any money at all on this product.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
The products arrived fast and were packed nicely! The quality, packaging, and information about the products was excellent! Color correction information was included of necessary, The brush was of good quality, and the makeup was everything promised.
My skin is so smooth and even now. It's also easy to use. I love the blending brush.
Items not what I expected. It doesn't smell great. It doesn't blend into the skin to make a flawless finish. It's not my color type
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
My products arrived quickly and I am excited to experiment with them.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Vicki, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was not a match for you. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!