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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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We shall see! Opted for the 14-day trial. Fingers crossed!
UPDATE: When checking out I DECLINED (pressed the "No Thanks" button) on the "Bonus Offers" that Luminess wanted to send along with my 14-day trial order. It took two weeks for the order to be delivered and I am out of town so my brother opened the box for me. Much to my surprise, when the box was opened, the extra products I declined were in the box! This 'would-be' customer is NOT happy! I already know I can't use the other products because of the ingredients in them. My brother is forwarding the box to where I am and I'm hoping that it arrives before the 14-day trial ends. DEFINITELY DO NOT want to pay almost $50 for stuff I didn't order!
We shall see! Opted for the 14 day trial. Fingers crossed!
First time trying. And my experience was not good. Wrong color
I was a little hesitant about this foundation, but I absolutely love it & will purchase again!
I've used luminess for years, and as an older woman I find it easy, good coverage and since nothing is touching my face but air, there is noo pulling or stretching my skin...less wrinkles!
I was not happy with the product. It settled in my pores. Luminess was so kind as to refund me the money. Great company to work with.
Hey Sandy, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the refund submitted for your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
Hey Tammy, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you had with the undelivered order. We would be more than happy to reship or refund this order. How would you like for us to proceed? For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
The experience with ordering the product and then using the product. All kinds of customer interactions were all very, very good.
This has been the most amazing product for me! I have so many dark spots on my face and haven't been able to find anything with full coverage and this product is simply amazing thank you!
Color is sooo far off its orange Im pale how would it shade match such a dark color
Hey Shannon, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the color match order that was processed for you or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
I would not recommend the product of customer service over prized poor quality
Hey Maija, We recently tried to contact you but were unable to reach you. We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
I have arthritis in my fingers so I found pressing on top of can a little difficult
The product was not a good match for me. When I called to cancel the subscription the young woman I spoke with was very helpful and kind and made the experience easy.
Hey Doris, Thank you so much for your wonderful feedback! 🌟 We are happy to hear that your experience was so positive during your contact with our customer service, even though the product wasn’t the right fit. It truly makes our day knowing that our team could make the cancellation process easy for you! 😊 If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
I didn't ask for repeat shipments. I have been injured and haven't worn makeup. How do I return and get a credit?
I enjoyed this makeup because it feels light and has full coverage on my face and looks good.
Great experience of make up. I would recommend to my friends and family also colleagues
Will take some practice I should have ordered a shade darker
I have used Luminess a couple of times and so far, I have been impressed with Luminess. Feels good on the skin and last all day. I may have to adjust my color some but other than that I love it.
Totally enjoying my new Luminess facial primer, makeup and cleanser kit! Love these products SO much!
The product is very light and buildable however I have very oily skin so this for me still doesn't hit the Marc. I use a primer and a setting spray and still I feel like things are just melting off my face.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Leah, We recently tried to contact you but were unable to reach you. Thank you for reaching out and sharing your concerns. We humbly apologize for the inconvenience caused – we can absolutely understand how frustrating it must be to receive extra products you specifically declined. This is definitely not the experience we want for our customers and would love to assist you further. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️