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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I like many others I'm sure have heard all of the promises and hype of products promising the holy grace of youth in a jar. So far I'm pleased with the results I've had with the makeup and the serum. I will probably try some more in the future.
The color match is awesome! I love the look and feel of the foundation!
I made a order on the 10/19 and I received the parcel on 11/02/2024
Not happy with the experience because the product is flammable if traveling via plane you can not take it
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
Love the way it makes my face feel, color match was good will definitely order again
My skin has never looked better! This makeup is amazing! From the hydrating primer to the setting spray. It makes application so easy. Just spray and brush on. Looks great all day. It blurs those lines and imperfections and I look years younger.
I wasn't a fan of the foundation color. The spray also made it super messy as the foundation ended up all over the bathroom. I also tried the makeup eraser which I didn't like because it was very oily.
Hey Valerie, We are sorry to hear the makeup was not a match for you. We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the cancellation of your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
I could not be more in love with Luminess! I did a test swipe on one side of my face as soon as I got it and it was instant love. The product is so lightweight, give flawless yet natural coverage and the smallest bit goes a long way! I can have my full face done in under a minute and it looks like I had it professionally done! Best, best, BEST foundation I've ever used. Hands down.
I really like their product
Very smooth,light and doesn't feel caky at all,and exactly the type of foundation,I was looking for
I am not a fan of the spray primer at all! The smell is awful and smells of chemical. I really like the foundation, although it can be a little messy for the overspray.
Good coverage but it leaves my face Shiney I have combination skin texture so my forehead, nose chin get oily quick
Easy and quick. Did an online purchase. I got what I ordered in a week.
I was told the promotion free. Would only be shipping fee. $42 was taken out. I called within trial period and canceled.
Hey Monee, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the cancellation of your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
Very helpful. I only wanted a one time order and they charged me and were very understanding and helpful.
Not sure at this point what I. Even recieving
Hopefully it works well for me. This was quick and easy. I have only used it once so I am not ready to make a decision.
So far so good just as long as I don't get fully charged till after the sample date.
I don't wear makeup every day, since I'm retired, but I've used it twice. I like the color and the coverage. It's easy to use with the brush, too.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!