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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I purchased Luminess for the first time and was hesitant that the company would match my shade correctly. I was wrong. The color that came worked out perfectly, and I really like the way it covers and how it feels lightweight.
I did the try before you bought it, and it charged my card a large amount of money, over $100, and a separate charge for just the shipment. There were no instructions on how to return it if you don't like it, It is awful and dries my face out so bad that I look scaly and flaky. It looks nothing like my face color even after the color match.
Product is just not for me I will be returning The experience of ordering it has been great. I just don't like spring onto a brush. It gets all over the place.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
Love the product, easy to use and natural looking. Love the size of the bottles, great for travel.
I love the airbrush products. But the spray foundations I wanted to like but don't. I don't have dry skin yet when I put them on my
Skin looks dry and flakey. I have tried a bunch of combos of products to help but it's not very good.
Easy to manage it did take awhile to deliver. But that is fine.
This is one product I would never recommend whispers and swollen feet. See a dermatologist Resolve the allergic reaction from the product
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I am very pleased with the customer service I received. Because of this, I plan to be an on-going customer. Thank you!
I personally don't like it. Feels tacky after all steps followed. Will be returning it.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back and we would be happy to get you taken care of! Please contact us at Customer Service at 888-424-7623 from 9am to 9pm CST and Saturday 9:00am to 6pm.
My profits spits out and clumps up by the sprayer and it makes my face itchy
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I tried contacting you several times and no response even though I was told someone or thing would get back with me. I wanted to make sure that my order wasn't on auto-renew. Would not deal with you again.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
My face looks awful with this makeup. The shade was too light, and I was afraid I went too dark. It didn't cover well at all.
One spray is all you need! It works so well and stays on all day.
The makeup is true to color and with the primer it just looks flawless
Shipping was fast. Color I've received does not match my skin color. I use both the HYDRATING PRIMER and the SILK FOUNDATION. After a few hours when i run my finger along my face I can feel the foundation rolling off my skin and the skin on my face also feels very dry and tight.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
Great customer service and excellent product. Would recommend
Love the idea and the finished look, but it goes through product way too fast and is a lot more time consuming for my make up routine. I had I hopes, but was pretty let down.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.