On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I like this product but I like my current brand better.
Thank you.
It's too soon for me to give a review. I received it the other day and I haven't had time to sit down and make sure I know how to put on the products.
The product seems very nice, but the two step process and coverage were a challenge for me.
I bought some powder. I liked it, but it turns out it didn't even come with an applicator or like a little powder puff or anything to put it on with or anything so that was a little disappointing.
The best thing I've ordered in a long time! I love the way it makes my skin look & the way it feels!
After placing an order I received the spray right away. I've been two weeks and have yet to receive a brush. I received a phone call & email every morning telling me I would receive two separate boxes. Too cumbersome, I wint order again.
The recommended match did not match my skin tone. I choose the match 2 shades lighter and was very happy
Doesn't feel like I'm wearing any make up.
Light fresh and the match was spot on.
I'll definitely be trying more products.
I didn't like the smell from the sprays. Very powerful and chemical smelling
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
Not 100% satisfied with the product. Had high hopes, but doesn't seem to blend in my skin exactly how I hoped. Color was fine. Don't think I'll purchase again.
I followed a link from the Today Show, however the price was $10.00 more. I ordered anyway the try before you buy. I was to only be charged for shipping. When looking at my bank account the next morning I had a hold for $80.00. I called customer service and cancelled immediately. I was upset there was a hold on my account and I was charged shipping which I understood. They cancelled my order and were supposed to refund the shipping since I wasn't receiving anything. However they never refunded my shipping charges. Maybe if available in a store in the future I will try.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
It has good coverage, but it takes more time that just putting foundation on your hand/fingers and applying. I also feel like a lot of product is wasted when spraying on the brush.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I need to order a different shade. The one I have is too orangey.
Soft on your skin, gives a nice soft glow and covers up all the dark spots.
Everything is great except the spray foundation. Not a big fan.
The products so far are amazing. I ordered the primer, base, and settling spray. Loved all three.
Received product and tried it out, but sadly the color was way off and i looked orange
Really love the color of my foundation. I'm going to recommend it to family and friends.
It takes longer than I would prefer to receive an order. The products are expensive, and I'm not sure how long a bottle will last.
It was great. No hassle on my trail period. The color was good
I didn't know I was getting the rose oil/toner and the make up remover, and i didnt know i would be charged $50.+ dollars right away,
If I wish to keep the primer, the spray makeup and the brush, can I get a refund on the other items?
TY
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cosmetics Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Marcia, We are reaching out regarding the recent review you left with us and wanted to ensure you are completely satisfied. We understand you have not had time to try the product out as yet; therefore, too soon to provide a review. If your require any assistance, please contact us at 800-209-2718 and we would be happy to get you taken care of! ❤️