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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The product is good. Says for face and body. Used it a few time on my spider veins on my legs. Deceit coverage and light weight.
I didn't like it. The color didn't match it, doesn't cover much and sprayed everywhere.
Love the products I ordered and even ordered some more for my daughter. Color matching worked well with your site, and I felt I got the right color.
I did find your website a little wonky to navigate at times due to the screen not going back when I wanted to go back and having to start over with my search.
I orered this product, Luminess to test it before I agreed to pay for it, I have to admit its better than I thought it would be, I believe I will continue to use this produt. Its very easy to go on and last the full day, and the coverage is great.
Flawless look, long lasting natural look and worth the money! I've tried several products in the past but this is by far the best!
I do not love the color at all. It makes me look yellow. I also did like the smell of the product.
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
I didn't like it, very messy when you spray it, didn't like the coverage. Would not buy it again.
So far experience has been good, but shade doesn't match and waiting for a new shade to arrive.
I was so excited to receive this product. Unfortunately, it is the wrong shade. Has an orange tint to it.
This makeup does exactly what it claims to do. I don't know why I waited so long to try it. It matches, no cakiness, no heavy feeling. Will definitely be purchasing again
So far so good. I've only worn it once since I received it but I'm very pleased with the products
I really like the foundation but the primer makes me a little oily, so I've not needed it to get a smooth finish. Very satisfied with the foundation. I don't wear makeup up everyday so I will just order again when I need it. Don't put me on auto ship and I didn't sign up for this option.
Hey Paula, We are reaching out regarding the recent review you left with us. We are pleased to hear you enjoy the foundation but understand you do not use the primer as it makes you a little oily. We can confirm there is no enrollment for Subscribe and Save. If you require further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
I got an email a week before delivery saying it wouldn't be here until December. Then showed up days later.
Great customer service. This is the only product I've found that doesn't cake in my large pores. It looks smooth and silky
So far so good. Curious how many applications are in the cans.
My experience has been very easy to get a full exciting makeover experience💚!
It's important to get the right shade for your face. It's amazing how it makes my complexion so smooth and clear with easy application. It doesn't looked caked on which is a plus.
Did not like the product. It dried my face up. Then did not last but 4 hours.
Hey Debbie, We have recently tried to contact you but were unable to reach you. We are sorry to hear you did not like the product as it dried your face up and was not long-lasting and we wanted to ensure you are completely satisfied. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
The process was easy, my only concern is I hope the shade is correct for me
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!