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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Although I like my results; I'm not positive I will continue using Luminess. So far I haven't noticed the glow I desire. I have used another brand that gives me that glow. The coverage is better than my old brand though.
I likely will be ordering one shade darker but it covers nicely and looks natural.
Easy to order but too many "upsells" to go through
I received more than I intended to order. Not sure how but checkout gives too many options that gets confusing
Great ordering experience and the order was delivered quickly.
Love love hoping to get my shipment adjusted to my appropriate tone before completing the order
Easy to purchase my items and decide what I needed had no issues about picking the right color
Didn't try it, sorry. No more to say at this time. Thank you for the chance.
I have used it a couple times, the primer is hard to spray and stinks, the foundation is great, the sealant is hard to spray and stinks too.
Hey Teresa, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with both the primer and sealant having a strong smell. We would be more than happy to provide a replacement for these items. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
I was told I would only pay $5.90 today and the rest after 14 days but I was charged the total amount.
Everything is working good but the blush is to pink I guess it doesn't match my skin and the erase doesn't cover my dark spots hardly at all
I received my order but the color was too dark. So I am hoping my 14 days try before you buy does not start until the new color arrives.
Does not cover as well as the airbrush o ered. Prefer the airbrush overage, but it's a hassle getting everything out to do it as I don't have much counter space.
Hey Valarie, We recently tried to contact you but were unable to reach you. We are sorry to hear the coverage was not as expected. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you achieve that ideal coverage for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
Love the finish and the layering ability. The shade I chose is too dark for my skin.
I am not happy with my order, it is too dark and way to thick and cakey for my mature skin!
Once I got my shade done it was a quick process to order! Great job
The makeup kit that I got on a trial makes me Trump orange and is terrible. It's hard to take off even with the included makeup remover. I am sending it back.
I like how easy it is to apply, but I also wish I was getting more smooth coverage.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
It doesn't cover as well as I thought it would. Could be that I'm not applying it like it should be. I don't like how it sprays and gets everywhere. Will need to try it longer to decide.
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
Just started using Luminess. I'm liking the coverage and easy application. More to come …
Honestly not sure used once so far. I think the match was ok but wasn't happy with how it applied. Might need to try a lighter application of foundation. Primer didn't seem like it really did anything for coverage. Will give both one more try
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Chere, It was a pleasure speaking with you today regarding the additional products you received. We understand you did not intend to purchase these and we made the necessary steps to have your order adjusted. If you require further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️