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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I am not fully impressed with this priduct.currently not using it.I need several sprays to cover my face and i wonder how long the product will last with 4 to 5 sprays each use..
It's not really what I was expecting. I have to use a great deal of the product to get coverage of my full face. I will not be ordering it again. I have not reached out as of yet to cancel my membership but I will be doing so today after trying this product for a full week.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I needed a different color; very easy to swap out and rep was great to work with!
Just the wrong color for my skin, not the right fit at all for me personally
Hey Michael, We recently tried to contact you but were unable to reach you. We are sorry to hear you did not receive the right color. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
Made me look yellowish orange and not a fan of the texture at all. Did not work well for my skin at all. Was hoping would be great like it was for others but sadly not for me
Hey Vanessa, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the cancellation of your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
It will be great next spring and summer.So, I would buy one shade lighter than you think. I love the spray finish. It is very even and covers well.
When will i receive my order. I paid in full for a product that I was excited to try and never received it.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
We shall see how it works the hairs on the brush fall out with each use as many as 15-20. Making it difficult to use the product confidently. It's a no for me.
Received product, color was too dark and felt like chalk when applied. Was unable to return in a timely manner due to hurricane Milton. Was still charged for the product.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I received the makeup, etc. I do have an issue with the color -- it's way too orange for me to wear. I
Ll send this information to the company.
It was very easy to look at the product and even easier to order it.
I was not expecting to receive additional items that were not requested and will probably not keep those items.
Hey Kay, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with the additional item included in your order and wanted to ensure you are completely satisfied. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
Disappointed in the product. Not what it was advertised to be.
Hey Jennifer, We have recently tried to contact you but were unable to reach you. We are sorry to hear the foundation did not meet your expectations. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you achieve that ideal coverage for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
Coverage is very spotty. It is expensive and does not work as shown in all the ads, I am not happy with this product
Hey Debbie, We recently tried to contact you but were unable to reach you. We are sorry to hear the coverage was not what you had hoped for. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you achieve that ideal coverage for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
Haven't tried it out yet I am not one who does makeup every day
I have only used this one time, but I was surprised how easy it was to apply & how natural it actually looked on my face. Not cake. It went on evenly with the brush it came with & did not irritate my somewhat sensitive skin. The only thing I don't like about it is that you have to spray the product onto the brush which entails holding the aerosol can up about an inch from brush & spraying it hoping to get all off the product onto the brush. Even with a precise aim, with it being a "spray" it is bound to spray out onto the floor/carpet, your vanity, etc. I think with repeat usage this could be a problem. Can't see where it lands so trying to clean it up after is not a simple task. The blush is a very pale pink. Adds a bit of a "blushed" look. Good for days when you don't want to look like you're wearing makeup.
The new airbrush foundation doesn't provide coverage for me and it takes a lot of product. The old airbrush foundation is great but I do need more coverage and building it makes my face sticky.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
It has only been 3 days, but so far I like the texture innocent.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!