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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Just received my package from Luminess and will trying product this week.
When first putting it on it's fine but after awhile it feels like it sucks all the moisture out of my face which makes all the fine lines really stand out.
This is no different than the other 20 I've tried already. The over spray gets all over the sink. It does nothing for my skin.
I have a very oily skin. It looks nice when you first apply it but the coverage doesn't last, seems like it melts after a few hours
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
Tried it on a small area. Have not had a chance to use it on the whole face yet. I am very happy with it so far.
Ordered item to try for free and added eye shadow. Checked credit card to find out total was billed to card, not free trial for 14 days. I have been a Luminess customer since 2010 and the product has been fine.
My skin did not react well to this product. I literally have raised welts on my face. I need to return this product ASAP. I have taken pictures and would be more than happy to share them with you.
Hey Jennifer, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Upon review of the account, it shows the Blush is a free item; therefore you do not need to return it. You can dispose of it as you desire. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
It met my expectation based on their ads as they said it should be. Highly recommended!
Easy to order and came quickly. The makeup goes on easily and the color is perfect
Delivery took a long time. When I finally did receive it the tracking info didn't match and I never received any follow up info on how to go about the trial. I had to reach out to customer service myself for help on next steps.
Hey Nicole, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the color match order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
This air brush for mè works great what I like is the Lumin̈ess gives trial 14 days free and if does not work for you sen̈d it back
I tried Lumin̈ess last winter and it was a winner for me
It's a great idea but the color didn't match at all. Looked like i put on fake tanning lotion. Hard to contact the company to talk about canceling or returning the items.
Hey Kristen, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was not a match for you. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
Works great but I don't like the color. It's too yellowish for my skin tone.
Having a hard time finding my color but I absolutely do love the product
I've only used the ideas twice but they seem to be very smooth on my skin.
I don't feel that it gives the coverage I want and I also feel that a lot is wasted during the spraying process
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
My ordered was placed on October 30. I kept checking my order and I could not open up the tracking even when I put the tracking # in the section. I've never had a problem with any of my mail orders until now. I'm not sure if I will place anymore orders with you.
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!