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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Product seemed like a great product. I tried the color and it was not the color for me. LUMINESS was very accommodating. They offered to help me find the correct color. I am going to meet with them to find my exact color.
It does not work for me! It sprays everywhere and gets foundation all over your bathroom. The coverage is not full coverage like I wanted. It's just not worth it to me.
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
The ordering was easy with timely delivery. The product just did not work for me, maybe due to having larger pores, etc.
I don't know 🤷 how to explain about my skin tone brown skin tone
It's an amazing product. The color was just a little too light. It made me look like a ghost.
Hey Alyssa, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the color match order submitted or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
I don't think I will be purchasing this product. I am going to see how it is during my vacation this week.
Foundation match good. It does start to repel from skin after a few hours
I'm not the type for makeup but I thought I would give it a try. I feel it's not feeling type of makeup n would like to discontinue my subscription. Thank you
Hey Margarita, We have recently tried to contact you but were unable to reach you. We are sorry to hear the makeup did not meet your expectations and we would love to understand more about your dissatisfaction to ensure you are completely satisfied. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
I am afraid the the make-up color I selected is a little too dark. Can you please assist me?
Hey Karen, We recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too dark. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!
Top tier experience. I love my make up. Hoes on smooth and looks great
I love the airbrush spray foundation & brush. It goes on smoothly & evenly. I do feel I will run out quickly though because the canister doesn't contain a large volume. The Facetime Essential Pallette is the perfect thing to add to my travel kit because it has all the shadows, blush, powder, highlighter, and bronzer you would need for every day makeup. I truly love it!
Did not like the products. I am older and did not suit my skin.
Hey Robin, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction with the cancellation of your order or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
Had to research how to use - looked for tutorials.
Liked the primer and foundation - however I believe the lightest color is probably one too light
Not happy with the color of blush.
Ok with Eraser
Concealer way too white
I would like to exchange colors but have no idea how to do it and there are no instructions
It's nice makeup, but definitely not my favorite. Please discontinue any autoship and I do not want to pay for additional items. Not great coverage and my skin needs more moisturizing.
Hey Cheryl, We have recently tried to contact you but were unable to reach you. We are sorry to hear the coverage was not what you had hoped for and would like to cancel your Subscribe and Save enrollment. We understand how important it is to find the perfect match for that flawless look. Our team is dedicated to helping you achieve that ideal coverage for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST! However, if you need any further assistance with your Subscribe and Save enrollment, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
This product arrived as described and I love it! Color match was on point!
I just love luminess. I have used it before and it's great. Will buy again.
I don't like the way this feels on my fac. It also lays in the fine lines of my face
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Karen, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️