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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Product is to light! Is there any contour? Not sure how to return
The brush that came with the order isn't wide enough. Make up does spray on to your hands.
Product is so-so
Make up has a very chemical smell.
Will not be re-ordering
Hey Donna, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had with your products and with the spray being too messy and wanted to ensure you are completely satisfied. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
I ordered this for my niece but she left town before it arrived. I'll keep this for when she return but I will not be subscribing to it. Thank you.
So far so good and feels like I have nothing on. Last all day. Thank you.
I received notice that the subscription product would not be delivered until Jan 2025. So I canceled the subscription.
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
Communication has been awful; at this point I don't even remember when I placed this order. It'll allegedly arrive this Thursday...
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
Pleased with customer service in handling my purchase. Received my corrected color with ease and I'm happy with my new spray foundation.
Very simple to use, goes on smoothly and makes your skin look flawless. Quick delivery and reasonably priced. Color matches perfect!
I love the way the product, however it appears to be already running out and I have had it not even a week.
I especially like the natural look.light but good coverage. I am a senior and have tried it all with more issues as you age. I do recommend these products.
I needed a different color and the replaced it with no problem
I am not comfortable with the spray application to the brush. It creates a mess in my bathroom.
Ordered 31-Oct-24. Still have not received it. Tried calling on Sunday between the hours they were open (according to email), just to hear a recording that I'm calling during non working hours!
Hey Cherie, We have recently tried to contact you but were unable to reach you. We deeply apologize for the recent experience you have had regarding your undelivered order and wanted to ensure you are completely satisfied. Upon review of the account, it shows the order marked delivered today 11/19/2024. Kindly confirm if you have received the order and for further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm and we would be happy to get you taken care of! ❤️
I had ordered the basic starter foundation kit and at checkout I was shown other items I might be interested in, which I wasn't. But after I placed my order, I saw that there were 3 additional items put in my card and I was charged for them, which more than doubled the amount I thought I was paying.
After writing a not-so-good review on Sitejabber, Luminess actually reached out to me and canceled my order, which by that time, had shipped. Long story short, they refunded me and allowed me to keep at no charge all of the items.
I find this to be quite a generous gesture on their part, and I feel a little bit like eating my previous review.
I have received complements on my make up from family. This made it a worthwhile.
TYSM for sharing your experience with us! We are so happy your happy - please let us know if you have any questions going forward!
Not sure I like it, how do I return it?
Did not get an even coverage when using the gun sprayer. Can not get up close to under my eyes
I placed an order on October 31 and never received my order. Had to call and cancel my order.
However a few hours later customer service made it right by rushing a new order to me. I've got my product in today and I can't wait to use it! Thank you
It was a pleasure assisting you today! If you need any further assistance, please feel free to contact our Customer Service team at 888-424-7623, available from 9 AM to 9 PM CST, and on Saturday from 9 AM to 6 PM.
I ordered this product in October 2024 and will not receive it until January 2025. I can't review the actual product as I haven't received it, but I am very dissatisfied with the delay in delivery. There was no notification upon check out that the products wouldn't arrive until after the first of the year. They however,
Had no difficulties in charging my card.
Hey Amanda, It was a pleasure speaking with you today regarding the recent review you left with us. We understand how frustrating it must have been not being properly informed of the delivery details of your order. We want to assure you that the order is currently in transit to you. If you require any further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
Very happy with product. Covers blemishes easily and it very lightweight. Matches my fair skin.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Amy, We have recently tried to contact you but were unable to reach you. We are sorry to hear the color received was too light. We understand how important it is to find the perfect match for that flawless look. We do honor a free one-time color match and our team is dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!