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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Website is user friendly, which makes it easy to choose the right color to match your skin tone.
Everything was great but I got the wrong color. Can I return it.
When you spray the foundation it makes a mess. The coverage is too light for me.
I like how smooth it is, but the color is. The raw shade for me. I need one shade lighter.
Very easy to use. I love this product! I am so glad I gave it a try
I received the products as advertised and promptly. Although the color is not exactly right it is still very nice. It's a little too light! I probably needed the next color but don't want to go to the trouble of sending this one back.
You charged me twice in one day one was like $37 and the other one was $41 this needs to be credit to my account as soon as possible. If I knew this was going to happen I would never order from your company.
HI Sandra! We recently tried to call you but was unable to reach you. We would love to ensure your account is taken care of to your satisfaction! Please let us know a good time to give you a call back to go over your account details and any questions and concerns you may have!
We look forward to hearing back from you soon!
Not happy with the product overall as it shows all fine lines.
HI Jennifer!
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I love the feel and the look of this product. It is easy to apply and looks so nice! I am very happy with this purchase
I just tried this product and love it. It lives very natural and gives my face a healthy glow. Try it, you'll love it.
Every makeup that I've used b4 made my face very oily. When I put Luminess on my face stayed the same, not oily like it usually is and I didn't have to put much on
I was sent items that I did not agree to purchase. Had a hard time figuring out where to contact for help with the order. I couldn't find a breakdown of what I was being charged. I couldn't cancel my order or adjust anything without having to speak to someone. Not a good website.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 888-424-7623 and we would be happy to get you taken care of!
I had try many foundations and when i try this one it's wonderful I really like how smooth my skin feels like it's like if I'm not wearing anything heavy on my face I'm really happy with the product
I tried the makeup and it just
Caked on my skin. I have very dry skin, used their primer but it did not help. How do I return this?
Hey Donna, We have recently tried to contact you but were unable to reach you. We are sorry to hear the makeup was cakey. Our team is here to help you achieve the coverage you're looking for, especially considering the dry skin concerns. You can connect with our beauty experts via call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST! ❤️
Hello Nancy it was a pleasure assisting you, as you need further assistance please don't hesitate in calling customer service at 888-424-7623.
Haven't tried product yet, packaging is nice. They were good with communication letting me know when product was shipping
Updated: everything was explained and taken care in a timely manner. I appreciate the quick response and clarification.
I was paying for the shipping on 14 day trial and was also charged $52.19
I was paying for the shipping on 14 day trial and was also charged $52.19
So after using this product for a week, there are a lot of steps we weren't told about, the coverage is ok and the color is orange. I believe that bottle won't last long and would be expensive to constantly replace.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Karen, It was a pleasure speaking with you to better understand your foundation concerns. We understand how important it is to achieve that coverage for a flawless look with limited overspray. Our team is dedicated to helping you achieve that! You can connect with our beauty experts by clicking this link: https://www.facebook.com/groups/luminesslive or by giving them a call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST!