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Lowe's

2.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Lowe's Reviews Summary

Lowe's has a rating of 2.1 stars from 1,362 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lowe's most frequently mention customer service, home depot and next day. Lowe's ranks 79th among Home Improvement sites.

service
414
value
348
shipping
269
returns
255
quality
305

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California
3 reviews
14 helpful votes
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Great
January 19, 2016

Great for items to help out with your house needs.

Date of experience: January 19, 2016
Florida
5 reviews
9 helpful votes
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Always a winner
January 19, 2016

Whether I'm in the store or shopping online Lowes is always a winner. Just waiting for this beauty to go on sale allen + roth Sun Valley 30-in Brushed Nickel Downrod Mount Indoor Ceiling Fan with Light Kit and Remote Control

Date of experience: January 19, 2016
New York
3 reviews
22 helpful votes
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Convenient
January 19, 2016

Lowe's is very convenient for me and I can buy easily everything related to my garden.

Date of experience: January 19, 2016
New York
2 reviews
1 helpful vote
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Buy all my supplies
January 18, 2016

Buy all my home improvement from them ---Love them

Date of experience: January 17, 2016
Illinois
31 reviews
27 helpful votes
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Never stop improving
January 11, 2016

They treat me right, and this is my store of choice in Spring (garden stuff), Summer (more garden stuff), Winter (... just stuff) and all year-round for fixer-uppers around the house.

Date of experience: January 11, 2016
Alabama
6 reviews
9 helpful votes
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Small Appliances
January 9, 2016

Lowe's is great on everything except appliances my microwave broke within two months of purchase and they had a repair team schedule an appointment 3 months later, then it took 2 months to repair it. Instead of just exchanging the microwave. Lowe's put me through a 5 month ordeal.

I will never buy an appliance from Lowe's again, and I have a hard time spending any money there because I am always reminded of the way they treated me over their bad Whirlpool product.

Date of experience: January 9, 2016
California
5 reviews
14 helpful votes
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Love this local store!
January 9, 2016

I love to cruise the garden center with all of it's color and plants, and I always come home with a great buy! They also have a good plant return policy, with your receipt, if your plant doesn't make it!

Date of experience: January 8, 2016
Ukraine
5 reviews
2 helpful votes
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Lots of needs
January 8, 2016

This store have lots of needs, but due to great and comfortable design, it is easy to find wexactly you want

Date of experience: January 8, 2016
New York
20 reviews
26 helpful votes
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Awesome site
December 31, 2015

Ordered through site for local pick up did not have a problem, great customer service, help load up items

Date of experience: December 30, 2015
Washington
16 reviews
12 helpful votes
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Clean and organized
December 28, 2015

Push the button and wait for help. Novel concept. At least there store is cleaner than Home Depot and organized very well. You might not find a knowledgeable person to help you but someone will eventually show up!

Date of experience: December 28, 2015
Hong Kong
2 reviews
2 helpful votes
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LED Bulbs
December 24, 2015

So I bought some LED bulbs and they arrived broken. Called customer service and they simply shipped me another one. No questions asked and no hassle. My kind of customer service!

Date of experience: December 24, 2015
GB
3 reviews
11 helpful votes
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Great place
December 18, 2015

Great place to find the right materials for your needs.

Date of experience: December 17, 2015
Virginia
4 reviews
31 helpful votes
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Great for home needs
December 18, 2015

I like to build things in my backyard, this place has an awesome selection of materials to choose from.

Date of experience: December 17, 2015
California
6 reviews
10 helpful votes
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Love this store
December 18, 2015

I love shopping here, there is so much stuff to see and projects to be created.

Date of experience: December 17, 2015
California
5 reviews
14 helpful votes
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Excellent DIY materials
December 18, 2015

They have excellent materials to assist with DIY. From lumber to cement, glass windows to wooden doors.

Date of experience: December 17, 2015
Bulgaria
2 reviews
1 helpful vote
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Love Lowe's
December 16, 2015

We currently live in Bulgaria (relocated two years ago) but when we lived in the States Lowe's was my fiance's favorite store. He's a handyman and used to buy everything there. To summarize Lowe's in one word: ABUNDANCE!

Date of experience: December 15, 2015
South Carolina
12 reviews
8 helpful votes
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Great for the DIY crowd
December 14, 2015

We shop at Lowes for many of our home/garden needs. We tend to be DIY folks and have typically found the items we need to get the job done. Courteous and often knowledgeable staff. Great store hours snd return policies, too.

Date of experience: December 14, 2015
California
11 reviews
11 helpful votes
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A GREAT STORE
December 11, 2015

A great store for all your building needs! They've never disappointed me!

Date of experience: December 10, 2015
Oregon
2 reviews
3 helpful votes
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Good Store
December 9, 2015

I really like the Lowes in my town. They always have everything I need. They could use some more knowledgeable people to help out.

Date of experience: December 8, 2015
Arizona
8 reviews
2 helpful votes
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I have always done well with purchases in the store at Lowes but when I ordered on line it seemed that most of the orders were taking a very long time to get to me & then they were not what I ordered! Finding out better to stay with shopping in store only.

Date of experience: December 7, 2015