Lowe'sReviews 1,362

Lowe charges you 200 for 4 extra years protection then sells you down the river when they send out servicers who cant fix it like AandE. 3 appts and 6 weeks in and I am literally at square one STILL with a broken washer, Lowes wont give repair order to competent company or replace product or stand behind their WORD/ no integrity, no professionalism

Ordered multiple items in 2 separate orders for a stair railing set to be delivered on june 6th. 7 reschedule from 5 diffrent stores later i hade to cancel both orders because one item out of about 60 got delivered. Customer service was nice but just kept saying everything will be deliver the next day to no avail... this was the first and last time i order from lowe... you can only use corona virus as an excuse so much... same order from home depot one week later and free shipping.

After struggling with our old appliances for years we finally upgraded everything over the last two years. I would at this point take my old appliances back gladly. And like a fool I purchased everything from Lowe's. They were so kind on the front end but good luck getting any help after the sale and the items have problems. They will jump behind that "30 day" clause so quickly it will make your head turn. Currently out of 6 new appliances three of them are not working and they bottom line just don't care.

So... word to the wise, it might cost a few more dollars to deal with a local business over a large chain but the extra expense will be well worth it. I have a large order waiting for payment there and they will be waiting a long time before I spend any more money with them. Thank you Lowe's for the reminder that price is not always the most important factor and the value of small, local businesses.

Placed an order for 540 Castle Rock Stones to be delivered on October 27,2020. I was told it would be shipped straight from the distributor to the job site in 2 weeks. 2 weeks passed with no stone. Was given a new date a week later. Still no stone. I was given a new date of December 6. Decided to cancel the order as the stone was needed for a job ASAP. The gentleman on the phone assured me it was cancelled. The stone was delivered despite it being canceled. The truck still DID NOT have all the stone. The driver was told to deliver it to my place of business and the driver said he knew where it was. The stone DID NOT ARRIVE. I have been back and forth trying to resolve this issue since December. The stone has not been delivered, we have no idea where it is as Lowe's has told me there aren't any pending deliveries. This issue has been escalated to the manager at Lowe's in Knightdale. After repeated attempts to contact him to get the issue resolved, I still haven't heard from him. I wouldn't order anything more complicated than a hammer from this place. Terrible customer service and terrible communication.

I'm writing this review because my parents recently ordered a stove from Lowe's. My father paid for the stove, an installation fee and a delivery fee. When the stove was delivered my parents get told by one of the delivery people that they don't have a gas permit to install the gas/electric stove my parents ordered. My parents were able to return the stove and get a partial refund as Lowe's took out a return fee. I do not recommend buying household appliances like stoves and dishwashers(my aunt had a similar experience when she bought a dishwasher from them). Needless to say my parents and I did not like the outcome of their purchase from Lowe's.

*Issue was finally resolved by an associate great with customer service... Today has been so frustrating. Bought a dishwasher, brought it home and top completely cracked. Then drove back, got another and this one dented! Managed refused to make arrangements to now pick up 2nd defective dishwasher causing a third trip back! Only got 10% off of one we now have to order. We have two kids, borrowing a truck and little time on our hands yet a huge company like Lowe's can't rectify the problem by simply picking it up for us. Entire day wasted!

I ordered a Christmas tree from Lowe's on Dec. 12th with the expectation that the tree would be delivered by Dec. 17th. It is now 3 days before Christmas and, after calling Lowe's, I am told that the tree will not be delivered by the holiday. Worse yet, the order can not be cancelled even though only a shipping label has been sent to Fedex.
I was also told that I could return the tree to the store for a full refund by Jan. 1st.
I have a small car and this is a 6 1/2 foot Christmas tree - NO PROBLEM THERE.

The other day an employee at Chicago Brickyard Lowes yelled at me because I stood in wrong line. Complained to menager Adrian 4 times, he flatly refused to do anything. Wrote to chief director of customer relations. He wrote back that they don't do anything to employees, they only coach them. He also threaten me that our email exchange is confidential and under law repercussion I can't do anything else with it. Wow, wow. Wow, wow,. I'm still speechless. Wow

Lowe's uses a 3rd party delivery service for their washers and dryers. We bought a new set on a Saturday. It was delivered on Monday which I was thrilled with! They brought the appliances in and then they said that their company sent them with no hoses, etc to hook everything up with. They said they would be back on Tuesday morning and never showed up. I called Installation at the store and explained the situation. Two guys showed up on Wednesday bringing no hoses, etc to hook up the appliances and had no idea why they were there. One of the guys went back to the truck and was able to find what they needed in some random bag he was talking about. They were bad mouthing the Monday delivery guys and were very unprofessional. I had my fingers crossed that all was properly installed and after my husband tweaked the dryer hose, it's all good. Not impressed at all and they made Lowe's look bad. I'm just happy that it's all working!

Sitting here waiting curbside. Looked at my phone and I've told them I was at #6 18 minutes ago. Had to call back. It's 28 degrees outside. I wouldn't give a bad review but for the fact this is the 3rd time in a row I've waited up to 20 minutes. When I received an email saying it was ready. Each time was non-busy times of the day. Hardly any cars in the parking lot. No other cars in curbside. Get it together lowes! Gjeesh. Pasco wa

Visited the store recently to purchase a Christmas tree. No one outside to help customers, after purchase informed they could not tie down the tree only put it one the car. After getting help from a kind associate who was working on someone looking at it, was rudely approached by needless to say a manager who did not have all his facts. He attacked me and the idea of asking for someone to look at the tree on the roof, accused me of calling and blaming Lowes for tying it correctly and then boasted that he was a manager. I asked for my money back he was so belligerent, another manager came and took the tree off my car.

Lowes uses third party delivery and they did not tell me how to contact them to complain.
My refrigerator door needed to be switched to the opposite side.
The freezer door was tilted and out of line with the lower door. I brought this to the attention of the men working on the door. They took a picture of the hinge and said to me that their was nothing wrong with door. They added that when the door are switched 90 percent of the time they have an issue, so it is normal.
They were unable to tell me what is wrong or what they were going to do about the issue. They told me to call Lowes. None of this made any sense to me.
Instead of fixing the problem they made excuses. I told them to take the refrigerator back. They refused because it was signed for prior to my inspection.
After they left I also discover that they had not put the stopper on the bottom door which prevents the door from swinging to far.
Also they left the plastic wrap under the door handles, so when you remove the wrap, strands of plastic are gummed up in the crevice. The door handles had to be taken off again.
The freezer door also had scratches doing across the front of it.
I called a manager and was told I have to buy order and pay for another refrigerator and it my take over a month to get it. I was told they have third party delivery. I was given no information to contact their management.