Lowe'sReviews 1,362

I was in the Belleville, IL store (RT 161 and Green Mount RD.) the other day to purchase some lumber. The sale went well until I was asked if I had a Lowe's card or account. I do not have a Lowe's card. Before I could tell the cashier that although I didn't have a l Lowe's card, I was a veteran. (She should have known I was a veteran because I wear my unit insignia on my baseball cap.) She rang up the sale. Virtually every other time I have gone to Lowe's the cashier has always asked if I was a veteran. When I pointed out my insignia this Bimbo said she doesn't know military insignia. The fact that the unit was the 101st Airborne and the insignia had the word airborne on it apparently meant nothing to this person.

I'm not upset about missing out on the veteran's discount. I upset by the incomitance of the cashier.

I may just have to go to Home Depot next time I need materials.

Be careful, went online to get a price for plywood, pulled from shelf and saw a higher price than online, found out the price at the store was 20 percent more than online. They said the price was for a Lowes in another area, same state, two counties away. I thought Lowes would price match, nope. The sad part is the plywood was damaged and probably the same bundle rejected form the local lumber supplier.

I ordered in the person of my dryer machine on February 26,2022. The machine dryer was supposed to be delivered scheduled on March 15. I waited, but Lowes canceled. I got an email and rescheduled it for March 18. Then reschedule again on 3/22, then 3/23. The final delivery schedule is on March 24. If ever not deliver on the 24th of this month. I will cancel my order. Don't buy or order in this company. The Home Depot is the best. My Refrigerator arrived on the second day. I have to change my Mom's fridge, and I bought it at Home Depot, and I will get it soon. Goodbye, Lowes. Hello Home Depot.

Ohhhhh my dear Jesus!
If you're HOPING to "save" precious time and order online through Lowe's archaically behaving website... you'd fair better to chisel your order on stone tablets in an ancient language than place a simple in-store pick up to a local store! DAY BLOWN... LESSON LEARNED... INCOMPETENCY RATING: 200% SIGN OF THE TIMES RATING: 1000%

This review is of the Lowe's website. Since I have a small number of shares of Lowe's stock in my retirement account, I always try to buy here first. But, I have to say, every time I use their website, I end up frustrated and/or mad. It seems to go into a coma every time you choose a secondary option from those listed at bottom of page, Also, when doing a search it seems to have no intuitive nature at all. I have seen a number of time that I am searching for something I know they sell(Just to ensure it is in stock) and it comes back with no results. May I suggest that the web design team benchmark their search results with those of their competitor when looking for things that are.(On both response time and result)

IF I COULD GIVE LOWE'S NO STARS. I WOULD. WE BOUGHT A WASHING MACHINE. PAID TO HAVE IT INSTALLED. OH IT WAS INSTALLED. THEY DIDN'T HOOK UP THE DRAIN HOSE TO THE WASHER. THEY TURNED THE WASHING MACHINE ON. SO GUESS WHAT. I HAD WATER ALL OVER MY HOUSE. THEIR ONLY RESPONE WAS. OH WE FORGET. DIDN'T BOTHER TO CLEAN IT UP ASK ME TO GET SOME TOWELS AND DO IT MYSELF. I CALLED CUSTOMER SERVICE. TO EXPLAIN THE PROBLEM AND WAS TOLD THEY SUB CONTRACT. SO IT WAS NOT THEIR RESPONSIBILITY. GAVE ME A NUMBER TO CALL FOR THE CONTRACTOR. SO I CALLED 6 TIMES. NO ONE WOULD CALL ME BACK. UNTIL I SENT PICTURES TO THEM AND SAID... MAYBE THIS WILL GET YOUR ATTENTION. OH THEN THEY CALLED RIGHT BACK. I WAS CUSSED AT SCREAMED AT AND TOLD THEY WOULD NEVER HOOK UP A WASHING MACHINE LIKE THAT. THEY KNEW WHAT THEY WERE DOING. I WAS TOLD I WAS LYING. SO NOTHING WAS DONE. WHEN MY HUSBAND CAME HOME. WE HAD TO MOVE EVERYTHING TO GET ALL THE WATER UP AND HE HAD TO FIX THE HOSES HIS SELF. I ALSO FAILED TO MENTION. THEY HAD THE HOT AND COLD HOSES. WRONG AND TWISTED... NEVER AGAIN WILL I DEAL WITH. LOWE'S ON ANY LEVEL...

Dayton builders came did my roof lowes hired them don't let them they will mess it up my roof never leaked till they got done

I tried to buy a generator from Lowe's starting back in September, 2021, when they said it was "in stock." It was not in stock. Lowe's promised to deliver it at the end of March, 2022. Then they started charging my credit card every month, then sending me an email stating that the charge had been refused... or something. Finally, at the end of January this year, a Lowe's representative told me on the phone that the generator was in the store, and did I want it delivered early, like the next day? So I said "yes." The next day I got a call from the delivery (an independent contractor, NOT a Lowe's employee) who asked if we knew that the generator he was supposed to deliver was damaged and sent me a picture showing a big dent in the thing, as if it had been dropped of struck by something large. So I cancelled the delivery, called Lowe's and cancelled the entire transaction and bought a generator from a reputable company, Nationwide Generators, by name. Today I discovered that Lowe's never removed the charge from my card for the cancelled sale of the $#*!ty, damaged generator they tried to palm off on me. Wonderful people over there.

Took the gravity gray color and asked to modify to remove some blueish color on one of my walls. The lady working on Friday March 4 at 10 am told me the formula are set and you can't change it. Very sad and poor customer service. I went to Home Depot and had two samples made of your gravity color to remove the purple and another to add a little golden color to offset. I am assuming your associate was just lazy and did t want to work to hard. Shame on her

I bought a refrigerator for delivery. When delivery was attempted the delivery people did not knock or ring the doorbell, nor did I receive a phone. They left a "sorry we missed you" sticker. I called the number on the sticker beginning at 3:25 pm every hour on the hour and being told I would receive a call within an hour, which didn't happen. I received a call after 6 pm from one of the managers at the store following a call to the store. I was asked during the call if I wanted to cancel my order. Easy way to not satisfy the customer. Delivery the next morning would have been acceptable however was not attempted. I was told they couldn't do that. I called the sticker number on Friday morning beginning at 6:15 am to speak with someone in the Jacksonville warehouse. Two hours later I called a second time. The message was sent a second time. Within a few minutes I FINALLY received a call back (after 6 calls). This warehouse manager told me it was my fault. His guys had documentation they had done everything they should do. Didn't mean they had done it. I was basically called a liar and delivery failure was my fault. Love the customer service. NOT! My sales person was amazing. Delivery STINKS! Don't know if I will use Lowes again.

We purchased these motorized window shades from Lowe's which took more time than expected but that's common now because of global production issues. The actual shades are fine but the power cord that comes out of each to plug into the wall leave a lot to be desired. There are four tall shades side by side which cover a large glass wall. A cord comes out of each which are actually a series of USB extension cords. All 4 cords are run together toward one side and are bundled together using bread bag ties, and travel down the inside of the window jam. The cords jog over the window sill then go down to the floor around the corner to a house wall receptacle. We needed a computer-type plug-in strip in order to accommodate all of the large plug adapters at the end of each cord. Sheet metal screws are use to hold the bundled cords against the corner of the window jamb and when the left shade travels downward it catches momentarily on each screw until it comes to the last screw where it hangs up so the shade rests cocked at an angle. I called Lowe's and they said there is nothing they can do, that's the way the shades are made. The shade display in the store looks nice but this cording system is not represented. For a fairly expensive shade system this is hardly a high-end installation. We'll have to call an electrician to somehow conceal the mess of cords.

Ordered $2000 of wood and other products for a project as a delivery. My delivery was missing over $600 of plywood. The delivery driver told me that they knew the order was wrong but loaded him up anyway. He said because he was just a contracted driver that I'd have to contact the store for my missing items. Called the store twice that day and got put on hold for 40min. Called their 1-800 customer service line on two occasions filing a claim. Had to following up the next day after the store still failed to follow up with me. Talked to the stores operational manager twice and the lumber department manager over the next week. Twice they told me they would rectify the situation and twice they failed to even follow up with me. Never got my wood. Had to file a claim with my credit card today because Lowes has been wildly incompetent. Absolutely disgraceful. Needless to say, as a man of principle, I will never spend another dollar at Lowes.

I bought an icemaker form Lowes in November of 2018, along with a 5 year warranty. In late December of 2022 the ice maker ceased making ice and I called the helpline for the protection plan. Service was scheduled for Jan 5th and the service provider was prompt and very professional. An issue was diagnosed and a part was ordered.

14 business days after the part was ordered it had still not shipped. I called back and was told it would ship on Feb 17th. Here we are on Feb 25th and the part has still not shipped and Lowes is telling me I need to wait another 14 working days until they can tell me what is going on.

While I will say that everyone I have spoken to has been professional and I feel they have genuinely wanted to help, there is no way for me to escalate this issue so it can be resolved in a timely manner. I am beyond frustrated and do not plan on doing any shopping with Lowes in the future. To me, the lack of focus on achieving delivery dates promised to a customer, not once but multiple times in this instance, show a lack of regard for customers in general. Looks like I'll be doing my hardware/appliance shopping elsewhere.

Waited through a 4 hour delivery window and they never showed. The delivery company called me 2 1/2 hours later (830pm) to say they wouldn't show. Spoke to a store manager the next morning and he said they would deliver between 5-6 two days later, but they reneged on that when a delivery confirmation came with another 4. Hour window for an entirely different time. Spoke to another store manager who kept blaming their contract with the delivery company but offered little help.

I had contacted Lowe's through chat to ask about the Valspar 1 coat guaranteed paint. I told them I had used the paint, but they still said to go to the store to return it. They never mentioned reaching out to the manufacturer, which in fact, would have been much easier for us since our Lowe's is 30 minutes away. When we got to the store, we got a different story. They're telling us we can't return it, and to contact the manufacturer. The customer shouldn't have to deal with the fact that the Lowe's employees are not on the same page about policies. That's the frustrating part. The fact that we explained that we had driven so far and even had screenshots of the customer service chat telling us to return the paint, should have prompted the manager to see what they could do. Instead, nothing was done. Lowe's is the only hardware store in the town that we live. There is a Home Depot 45 minutes away in another town. I can guarantee you that we will make this drive versus spending anything more at Lowe's. We did a house flip last year and we were in Home Depot at least 3-4 times a week. Over the entire year, we never had one instance of bad customer service that would prompt us to spend time to write a one star review. This is just bad customer service.

I enter the store with Lowes website pulled up on my iPhone, with an ad for a Schlage double cylinder deadbolt lock a B62 for 39.00 and can only find a B62N for 47.00 so I ask the Sultan of Apathy in a red vest about the 39.00 model pointing out the virtually the identical model for 47.00, his response? "No we don't have that one". Not any mention of maybe oh I don't know lowering or heaven forbid matching the price to take care of your customer?! Hell no! It will be Home Depot or Ace next time for damn sure! Take care of customers and they come back $#*!!

I purchased a fridge, over the stove microwave, and a double oven from Lowes, in 2018. After 6 months of having the fridge, it started freezing all my groceries and ruining them. They sent A&E out to repair it a total of 6 times within 6 months, to no prevail. Finally, I had enough of the runaround and contacted Nikki in Customer Relations. She had the local Lowes store send me out a replacement fridge.

My microwave stopped working around 2 months ago. Lowe's sent a company to work on it. They never got back to me, so I contacted them on 2/7/22. They advised me that an email was sent to Lowes on 1/31/2022, to notify them this would be a buy-out, which means that the microwave couldn't be repaired. I called the local Lowe's store and spoke to Daniel in the appliance department who had no information about this. I called back and spoke to Demetrius, a manager who had no information and referred me to their warranty department.

I called the warranty department and spoke to several agents and was on hold for a total of 1 hour waiting to speak to the agents. I was advised that they were requesting a buy-out and that I would receive a refund check in 7-10 days for the amount that I paid for the microwave.

On 2/16/22, I called and spoke with Jakarta who informed me that it hadn't been issued. I called the Executive office and spoke with Nikki who informed me that she would investigate it. She called and left me a voicemail message stating that a refund would be issued. So, nothing was done until 2/16/2022, until I complained to the Executive office.

I've been without a microwave for 2 months, now. Their warranty process is deceptive. When they sell you the warranty, they don't advise you of the painful process and that you may be without your product for months, and that you will have to continue to follow up on the process, and eventually complain to the Executive office to get anything done. I will NEVER purchase an appliance from Lowe's again! They are beyond unprofessional.

Great service an energy had a great time shopping with Jennifer from fulfillment. Altho I was getting something small she was happy to help me find it with good conversation