Lovely Flora WorldReviews 732

I ordered some flowers to be delivered on the14th may. They asked me when i wanted them delivering, it is now the 15th still not got them,i told the caller i wanted to cancel as they are going away in a couple of days, she said no, i will never use this firm again, so i assume the flowers will be rubbish too

Ordered flowers and a balloon for my wife's birthday. Only the flowers turned up I also ordered 50% extra flowers and to be honest it looks like what a normal
Amount should be. When I contacted them all they offered was a refund for the balloon. Customer service is diabolical.
My advice use someone else and avoid these guys

Flowers arrived a day later than due, and are nothing like the ones that I ordered.
Images below show the difference between what we ordered and what was recieved.
Absolutely disgraceful
Would most definitely not recommend this company

I ordered mothers day flowers a week in advance and selected mother Sunday for delivery. I received an email three days before my selected delivery date to say that my flowers were ready and would be delivered on the date I selected. Then... nothing...mothering Sunday came and went...I tried to contact customer services on the Monday and couldn't get through (wait was too long) so I sent an email asking them to cancel my order. It is now 1.5 weeks later and I still haven't had a response. I phoned yesterday and they said it was tough, they were busy and haven't got through their emails yet. They referred me to small print on their website saying that deliveries could be delayed by up to four days however they got the terms wrong as it said 1-2 days. The person I was talking to just said 'well it must have been taken down after the mothers day rush'. I was told they would refund my £5 delivery and could keep repeating herself but she couldn't do anything else for me. Terrible customer service. No notifications that there would be any delays.

They don't even deserve 1 star rating. The flowers were an insult. I bought the extra 50% to make the flowers look worthwhile only to receive a bunch that were not only lacking the 50% but not even up to the standard of their photo. I wrote to query this and was bombarded with rude messages not even pertaining to my query. Until eventually they didn't reply at all. I'm not surprised that this company has a zero rating because they certainly don't deserve any. The most upsetting part about it all was that they were going to relatives that were going through a very traumatic time in their lives and I thought the flowers would bring a little cheer into their lives but instead they received a bunch of flowers that looked like they had been thrown together from a long distance - they weren't even arranged nicely. I hope this review will be read by people to deter them from using this company because they do not deserve to be called a florist. The photos show the bunch of flowers I ordered (less the 50% extra that I purchased) and what I received. The left photo shows what I received - the right photo shows what I should have received less the 50% extra that I purchased.

Arrived a month after ordering fir Mother's Day I could've bought a lovely bunch from Aldi or Asda I'm so disappointed and feel ripped off still haven't heard a word from company sent emails and phoned and left messages they just don't care I've gotten in-touch with my bank also Trading standards I worked so hard for the money to pay for them
Photo on the right is which I paid for
It's a big con

Absolutely discusting meant to arrive on the 19th for Mother's Day turnt up week late, tried contacting several times no reply from them! & their awful and meant to be large! Do not order from them!
Pictures of what they're meant to look like to what we recieved!

Took our money, didn't deliver on Mothers Day, arrived 5 days late & was not what we ordered at all! Piddly little bunch of carnations which were dried out NOT the Splendour Bouquet I had ordered. Customer services won't reply to your emails OR answer the phone. No refunds. Appalling coMpany. SCAMMERS!

Unfortunately no option to give no stars! Mothers day flowers failed to arrive, no refund, no help no reply to emails or answer phone calls

I wouldn't even give them a 1 star. Absolutely awful. Paid for them to be delivered on or before Mother's Day for them to arrive nearly a week late. Mother in law lives 150 miles away. Flowers broken and half dead, paid extra for a bigger bunch and lucky to have 4 stems of flowers. Would never order again and would avoid at all cost. The worst customer service known, emails sent, voicemails and calls and had nothing in return at all! Waste of money!

AVOID AT ALL COSTS.
I ordered flowers to arrive Mother's Day and nothing arrived. I have contacted twice and cannot get through on on the phone. Bouquet finally turned up Wednesday and was totally different and less than One ordered. Absolutely disgusting service.

Ordered bouquet for mother's Day 19 march. Still not arrived and no customer service, email and phone, no response. I have claimed back on visa guarantee. Wish I had checked reviews first. Stay away. Government needs to clamp down on these businesses. Take your money in seconds then run for the hills

Did not deliver flowers at all.

Ordered flowers to arrive for Mother's Day and received confirmation of this via e-mail. Flowers were not delivered, my e-mail has been ignored, and they are not answering the telephone.

I have now disputed the payment I made with my bank, and suggest others do the same.

NO STARS! I ordered some flowers for my mum to be delivered on Mothers Day. She waited all day by the window in anticipation of a courier delivering them. They never arrived. It may not be a big deal to this company having read other reviews here, but my mum is heartbroken. I don't get to see her much due to distance, and she is pretty much housebound due to failing health, so gestures like these, however small, mean the world to her. I now feel like I have let her down because she never got the flowers, and I have spent the last three days apologising and have sent other gifts to her to make up for this, but it's not the same. This company are absolute rotters and don't care about letting their customers down. How many Mothers Days have they ruined this year? Just look at the reviews here - I wish I had checked here before ordering. They need shutting down now, please do not give them any more of your money and facilitate so much disappointment. Mark

Absolutely avoid at all costs myself and hundreds of others have not received our orders that we ordered for Mother's Day phone number doesn't work and absolutely shocking email service so avoid at all costs

Mothers day flowers ordered in plenty of time didn't arrive until the Tuesday! Smallest bunch of spray carnations not worth £5 and a little box of chocolates cost £30! Disgraceful...

Order flowers for mothers day back in February, flowers did not arrive and get no reply from email or phone calls!