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The company has garnered a mixed reputation, with many customers praising the quality, comfort, and stylish designs of their leggings. Positive feedback highlights timely deliveries and responsive customer service. However, significant concerns arise regarding inconsistent sizing, product availability, and issues with returns, including unclear policies and lack of support for order discrepancies. Additionally, customers express frustration over subscription cancellations and difficulties in reaching customer service. Overall, while the product quality is well-regarded, the company must address operational inefficiencies and improve customer support to enhance overall satisfaction.
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I have been trying to contact Lotus Leggings for the past few weeks and have not been able to get a response. I had an order placed on 28th November 2016 for SGD$170 worth of leggings, and was hoping someone could respond on an expected delivery date. The tracking number I received tells me the package has been sitting in China. I got in contact the mailing company, who have been really nice, but said I have to get Lotus Leggings to contact them and see what the issue is. Can you please check my order and advise when I will receive? I hate giving ratings when you have nothing to go off, but communication would be at a one star at this point... not sure on anything else.
The only issue I had with my order was that it took about a month to recieve. I started to worry when I read some of the other reviews, so I contacted the company. Someone did respond quickly, and I recieced my order within the time frame that was given. I was so pleased! These leggings are so cute and comfortable! The pricing is incredibly reasonable too! I will definitely be ordering more!
Also if you order, I feel like the sizing is normal. Some reviews were saying they run super small but I didn't find this accurate. I am 5'4" and 115lbs. I am usually a small-medium so I ordered both sizes. Both fit me but the small fits better. The mediums fit in the waist but are a little looser on the ankles. Hope this helps!
Hi Barbara,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!” Thank you so much also for clarifying so many things we appreciate it a lot. We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Sincerely,
The Lotus Team
Well, finally a response from the company! Thanks sitejabber! I am going to supply my
Order number for my leggings on here, because if you email their 'support'
Email address all you get is an automated response. Order number: *******
I still wouldn't trust Lotus Leggings, I'm sure the only reason my complaint has illicited a response is because I have submitted a review to this site.
Dear Lesley,
Thank you for your feedback and we apologize for the inconvenience. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated fairly.
Sincerely,
The Lotus Team
I received the email notifying me that my order was processed and my credit card was charged, but I never got a tracking number nor did my leggings arrive! The only option for contacting the company is via email, and the canned response is not only not helpful, it is blatantly erroneous. No one contacted me within 24 hours, it's been more than two weeks since I ordered with no additional information available. I'm contacting my bank to have the charges reversed and am contacting the Better Business Bureau as well as Consumer Report to file complaints. DO NOT ORDER FROM LOTUS LEGGINGS!
Hi Lee,
Thank you for your feedback and we apologize for the inconvenience. We are in no way scamming people. We are truly sorry for what happened. We’re a growing company and that growth is never without its mistakes. Rest assured we are doing our best to make sure things like this will not happen again. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated fairly.
Sincerely,
The Lotus Team
Ordered two pair of leggings for my daughter on Dec. 17th. Received an email from Lotus Leggings that order was being prepared for shipment. Sent an email to their customer support on December 29th and again on January 10th. No response to either inquiry and no delivery of order as of Jan. 18th.
This company has an F rating from the BBB. I now know why. Constant and repeated complaints about non-delivery of merchandise from customers. This company is a bunch of shysters and rip-off artists.
If you have been ripped off by this company, you can contact the BBB of Greensboro, NC and file a complaint. You can also file a dispute with your credit card issuer to try and get a refund.
[Update] Received a response from Lotus Leggings after posting my review. Unfortunately it was a typical blow-off response used by online merchants to deflect negative comments and "look like" they are actually being responsive to customer complaints on review websites. Typically there is no intention to resolve the concerns that resulted in the negative review.
Lotus Leggings has all of my contact info from emails to their customer support and a complaint filed with the BBB in Greensboro, NC. Just another indication that they are running a scam operation.
Hi,
Thank you for your feedback and we apologize for the inconvenience. We are in no way scamming people but we also understand where you are coming from. We’re a growing company and that growth is never without its mistakes. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated fairly.
Sincerely,
The Lotus Team
My goto legging shop! I love there skirts! Best company i have ever perchanced anything from! I absuatly love this company!
Hi Naomi,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Sincerely,
The Lotus Team
There sizing is ridiculously inconsitent and they don't credit artwork or even name it correctly even if it's a famous piece of art. However for what you pay you get decent comfy leggingd.
Hi Maggie,
Thank you for your feedback and we apologize for the inconvenience. We are also glad that you like our product. With regards to sizing it could be some technical issue with the supplier but rest assured that we are doing our best to make it right.
Also with the alleged stolen design.As a company we’re always excited to get new looks from our design team, but we always do our best to make sure we respect the talented artists out there who share their work online. Many of our leggings are inspired by designs we think our customers would love, but are never identical to the work of others. If you have concerns about a specific product, please reach out to us at [email protected] and we will investigate the situation ASAP.
Sincerely,
The Lotus Team
These leggings are great quality. That was my one worry about buying leggings online. I get compliments on both pairs I own every time I wear them. I'm always surfing the site for new styles and patterns because I love them so much!
Hi Nikki,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Sincerely,
The Lotus Team
This company has such pretty and colorful patterns. They definitely have something for everything. Super comfy too!
Hi Jenna,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Sincerely,
The Lotus Team
I love my leggings! They're super cute and comfy! I wear them all the time! I highly recommend Lotus Leggings!
Hi Nikki,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Sincerely,
The Lotus Team
The leggings came quickly and they are perfect! So soft and super cute! Ive received a bunch of compliments and I love them :)
Hi Courtney,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Sincerely,
The Lotus Team
It's a scam. Do not buy anything! I made and order and I have been writing customer service for a tracking number and they never answered.
Dear Lola,
Thank you for your feedback and we apologize for the inconvenience. We are in no way scamming people. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated fairly.
Sincerely,
The Lotus Team
I ordered my leggings on Boxing Day (December 26) and received them today. I absolutely adore them! They seem well made and fit well and are super comfortable!
Hi Kristin,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Sincerely,
The Lotus Team
I have had such a positive experience with Lotus Leggings, from browsing the website to the ease of checkout and payment and then to actually wearing these luxury leggings at likeable prices--win win all round-lusciousxxxxx
Hi Rachel,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Sincerely,
The Lotus Team
Fast customer service, easy website, great size options, and wonderful products! I love the leggings I bought and just ordered more! Very happy with this company and there products! Will recommend to others and have already.
Hi Laura,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Sincerely,
The Lotus Team
I had made an order of $180. I have not recive my order and the order was made almost 3 months ago. I have been righting and asking for information with no answer. When I ask on Facebook they blocked me. The only thing is on my minde is that the rob my money. I whant my money or my order but the don't answer.
Hi Monica,
Thank you for your feedback and we apologize for the inconvenience.We are in no way scamming. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Also we often delete the negative comments from Facebook to allow our customer service team to find unresolved issues more easily. Comments or reviews that are considered spam (e.g. Multiple duplicated posts, swearing, etc.) are automatically deleted by Facebook, and we have no control over that. We do our best to address every customer issue in the best way possible. Thank you for your valuable feedback! We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated fairly.
Sincerely,
The Lotus Team
Terrible experience with this company. They have poor business practices, terrible communication with canned responses, long shipping times, delays in shipping and providing tracking info, and poor inconsistent sizing. People that give them poor reviews and complain on the company's Facebook page get the comments deleted and blocked. It has also been alleged that they steal art work and pictures from other web sites. Products are shipped from a Chinese warehouse. Delivery times are anywhere from 5-25 days. I ordered my leggings on 12/06/16, and they arrived on 01/10/17. I received a shipping notice on 12/18/16 with no tracking number. I waited ten days, until 12/28, to ask where my tracking number was. They replied with a canned response on 12/31/16 stating that I had not waited long enough for the tracking number. I sent them another message on 01/03/17 that I had already waited longer than the specified amount of days for my tracking number, as it was already 20 days since placing my order, and I just wanted to know where my package was. They finally emailed me back on 01/05/17 with my tracking number. When I looked up the tracking info I saw that my package was JUST shipped out from China on 12/29/16, a whopping 23 days after placing my order! My order arrived on 01/10/17. Both pairs of leggings were way too small, even though I ordered per the sizing chart. I also noted that one pair had Lotus Legging tags sewn into the garment as well as a paper tag attached by plastic, while the other pair did not. I could not get them over my hips. Other reviewers report that leggings of the same size are inconsistent. Their return policy is terrible as well. They charge a $5 restocking fee, and the customer must pay for return shipping. I also recently found out that they are alleged to have stolen artwork designs form other companies, such as Eagle Rock Werkshop. I have also read allegations from folks that they steal pictures from other companies product photos, and from peoples' personal Instagram and Facebook pages.
These cute leggings are so comfy and eye catching! LOVE! I wear them just for casual street wear and to workout. Fit TTS.
Hi Helene,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Sincerely,
The Lotus Team
As an avid legging lover, I am always searching for new, funky designs. I was drawn to Lotus Leggings because of their wide selection of unique designs. I then discivered that their leggings are super high quality, and that is why I will absolutely be a repeat customer. The fabric is thick but breathable, and whenever I bend over, I am not worried about showing off too much of my nether region! That is the best part... no accidental flashing!
Hi Raine,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Sincerely,
The Lotus Team
So I splurged at the end of last year and ordered 18 pairs of leggings. They are a business write off so I could justify this present to myself. My order arrived in a timely fashion, and all the items fit. I always receive compliments when I wear my LL's. The only thing I can say is that the sunset leggings run a little larger for some reason... otherwise all good.
Hi Maureen,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Sincerely,
The Lotus Team
Answer: Hey, the company is registered in China, not as Lotus Leggings, but "Yiwu Moshiner Network Technology Company Limited - China Leggings" The business is listed here: http://www.manufacturers-directory.com/p-165438.html, and here: http://www.diigen.com/yiwu-moshiner-e-commerce-co-ltd/ The business seems to be registered to the following person whose name is on all Lotus Leggings parcels as Sender: Mr Zheng, Bei ling xin, Qu, Wuyi, Jinhua, Zhejiang China 321200 ** Tel (?) 15268612176 ** Lotus Leggings have a long history of bad customer service: https://www.complaintsboard.com/lotus-leggings-b123812 Their FB community is censored. For example, any negative comment will not be approved EVER. You can slip a negative comment in under a Lotus Leggings post, in among the thousands of other positive responses, and it may be there for about 2-3 hours, but it too will be deleted. The company accepts direct credit card payments via their website, so no third party is involved, e.g. PayPal or eBay, etc. This is what allows them to evade responsibility and keep everyone's money if orders go wrong - offer no exchanges or refunds. The Returns address they gave me was an empty field in North Carolina, with a furniture shop in the background, lol. Don't bother trying to exchange or return any leggings. It's simply not going to happen. And every time you write to Lotus Leggings, it's a different person responding, as if they have a hundred employees, lol. I don't buy that for a second. The product looks good, but I have to say, the leggings look different to the website, and the material starts falling apart after about a week of normal use.
Answer: Hi, We apologize to hear that. Please send us your order number so we can assist you further. Thank you Lotus Leggings
Answer: Not a good company. Check out my other posts about them.
Answer: We don't have expedited shipping at the moment
Answer: A: Hi We ship from our factory in china Via Us couriers
Leggings are part of daily life for men and women. Unlimited styles of leggings are now available on sale. Where can I buy leggings to get the exceptional looks. The best place to buy leggings online is Lotus Leggings, offers high quality leggings at a...


Dear Emma,
Thank you for your feedback and we apologize for the inconvenience. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated fairly.
Sincerely,
The Lotus Team