On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Lotus Leggings Reviews Summary
The company has garnered a mixed reputation, with many customers praising the quality, comfort, and stylish designs of their leggings. Positive feedback highlights timely deliveries and responsive customer service. However, significant concerns arise regarding inconsistent sizing, product availability, and issues with returns, including unclear policies and lack of support for order discrepancies. Additionally, customers express frustration over subscription cancellations and difficulties in reaching customer service. Overall, while the product quality is well-regarded, the company must address operational inefficiencies and improve customer support to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Like everyone else here, very negative experience with this "company". I don't feel the need to regurgitate the details, as they run parallel with everyone here. It's simply shocking to me that a company can continue to exist when the clearly have no concerns with customer satisfaction. I don't want any generic excuse as to why, i. E. Growing company... I just want results. I'm done with the generic and impersonal responses to my concerns when contacting their "support" email. I'm stuck with a crappy pair of leggings I didn't order, will never use, and can't return or refund (who doesn't include invoices?! Oh yeah, lotus because that would require an iota of diligence).
For anyone else who has had a bad experience, please take the time to formally complain to the better business bureau. Lotus is rated as an F.
Do not buy from this company. They don't deserve your hard earned money until they can demonstrate some form of professionalism. Terrible, terrible experience
They took forever to ship the items and I sent the items back for a refund over a month and a half ago and they have not refunded my money still. The items were never worn, returned in the original package and sent back according to their instructions. Don't be swayed by the cute prints. Your money will disappear.
Ordered beginning if december. After 7 weeks I asked for it, and they offered me a refund ASAP. The result: I never received either my products or the refund. I´m still complaining, and nobody answer.
Purchased 2 pair of leggings the beginning of December, its now the end of January and nothing. They have no number I can find anddo not respond to emails. They responded once to a face book message telling me the order was "lost in transit". Still have yet to recieve them or a refund. Very disappointed.
Order placed/Money taken. No order; No response from customer service - no customer service number available. Total Rip Off. Please do yourself the favor of reading online reviews before ordering. 45 days later - still cannot get any response from customer service
I placed an order on the 30th of November and am still waiting. They are unresponsive to my last email and to messages on facebook. You get robbed. Don't use this company
I Placed Order #******* a month ago and have not heard from the company at all. They have taken my money, but will not respond to my questions for when i will receive my product. I would like to cancel the order however Customer Service does not get back to you nor do they have a viable phone number.
Does anyone know how to get your money back?
I will NOT ever do business with them but i do hope they get their act together.
They're really cute. But I had 2 major concerns.
1) the fit. Unless you're super skinny, you need to have a size up. Mine are too small on the thigh and butt area. And
2) one of my pairs ripped in the crotch after wearing it once. Possible because they're too small, but they're not THAT too small.
So. In conclusion, I guess, they're cheap for a reason. Don't expect anything spectacular but they are pretty cute. I'll buy them again most likely
Bought a pair of leggings the 28th of November. Got on a tracking number that left China the 12th of December and now after sending them email havent got any answer... Does someone know if there's any other way to contact them?
I ordered 3 pairs of leggings. December 12th and have not received them as of the day of this posting.
Took over a month to receive my leggings & they sent the wrong ones. They came from China & were very cheap. They don't answer my emails and there is no phone number. Don't order from this company!
I have placed my order on December 5 (almost two months by now) and upon requesting information about the goods and money returned, I have only been met with automatic responses and then no responses at all. I have read many recent reviews and understood that my leggings are likely not going to arrive. Do not fall for the fake reviews.
The positive reviews must be fake. I feel so foolish
Ordered 12/10/2016 as of 1/22 still no shipping information. F on BBB and horrible reviews. Why didn't i look first. These were a gift.
I placed an order November 24th 2016 and still have yet to receive them. Shipping has been pending since December 5th. I have contacted Lotus Leggings via email on 6 different occasions, Facebook on at least 3 different occasions and have only received 2 responses back. It started off as if they were willing to correct the situation, but then they must have realized how badly they screwed up and are now ignoring me. The least they could do is give me my money back. Which I have requested several times now. It sounds like their reviews started off on an okay note, and now have progressively been getting worse. We need to stop this company if more and more people are getting screwed over in the end.
I ordered a pair of leggings for my wife to try out! They have such cool designs so we gave it a try! BIG MISTAKE! They charged my account, 15 days later they have not sent shipping information, would not respond to me on Facebook, banned me on Facebook and lastly will not contact me via email or phone! DONT WASTE YOUR TIME AND MONEY!
I waited 6 weeks for the leggings to arrive (didn't even receive an email - as promised - when my package was dispatched) to find that one out of the leggings was a different print and size. Besides, the quality is low and the print work is cheap. I emailed them about the mistake and asked for a refund, got an automatically generated email saying that they'd get back to me within 24h, of course it took almost a week just to be told that I'm mistaken as their records show that it is indeed the correct item. Honestly, I can't even be bothered to go through the hassle of dealing with this. The bottom line is that I do not recommend this company as the quality is unsatisfactory and so is the customer service. I guess you get what you pay for. That's 50 pounds out the window. Lesson learnt!
They do not tell you that they ship straight from the chinese sweat shops. That makes shipping take over a month. That also means no quality control in between. The cloth is very this and low quality in person. One of my items was badly sewn and was not to the same measurements or proportions of the other items in the same size. I tried to email them, but they did not answer. I wrote on their Facebook, and they blocked me! This is ridiculous.
Order number ******* I ordered on Dec 9 and my stuff was shipped on December 19 I have yet to receive my stuff and don't get any answer to my many inquiries. And I have been blocked from Facebook. Would love to review if I would every get my stuff. So much for being a Christmas present for my daughter and myself
Received emailed indicating order was on the way. Tracking included. NOT! No tracking! No updates! Same problem. Customer Service is very poor. No response to emails. Emailed five times asking for tracking. Order number *******
From the business
Leggings are part of daily life for men and women. Unlimited styles of leggings are now available on sale. Where can I buy leggings to get the exceptional looks. The best place to buy leggings online is Lotus Leggings, offers high quality leggings at a...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members