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The company has garnered a mixed reputation, with many customers praising the quality, comfort, and stylish designs of their leggings. Positive feedback highlights timely deliveries and responsive customer service. However, significant concerns arise regarding inconsistent sizing, product availability, and issues with returns, including unclear policies and lack of support for order discrepancies. Additionally, customers express frustration over subscription cancellations and difficulties in reaching customer service. Overall, while the product quality is well-regarded, the company must address operational inefficiencies and improve customer support to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Hi All.so I had seen some bad reviews on this company and was getting worried my shipment was not gonna reach. But they arrived 3 weeks after order just as promised.so I do believe they are a genuine company. They did reply promptly to my email as well. So guess just b a bit patient with them:)only reason I'm giving 4 star was cas one legging was little loose on me..
I have not received anything from them in over a month after ordering. I am going to dispute the charge.
Dear Kim,
Thank you for your feedback and we apologize for the inconvenience. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated fairly.
Thank you
Lotus Leggings
If there was a 0 rating I would have picked that. Ordered $70 worth of clothes 3 months ago and still have not received any of the items, a shipping number or a refund. I've emailed them like 5 times and still nothing. DONT WASTE YOUR MONEY
Dear Brandy,
Thank you for your feedback and we apologize for the inconvenience. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated fairly.
Thank you
Lotus Leggings
Never got my purchase, never got my money back, never got email back from them! It is unacceptable for the company to act online like this! DO NOT ORDER FROM THEM!
Dear Karo,
Thank you for your feedback and we apologize for the inconvenience. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated fairly.
Thank you
Lotus Leggings
I placed my order for 4 pairs of leggings in November. It is now the first of MARCH and this company hasn't sent me a product. I have been patient and given the benefit of the doubt but they have given me the runaround via email and no refund yet. At this point, not expecting one. This site is a fraud. Do not order from them, they will take your money!
Dear Alison,
Thank you for your feedback and we apologize for the inconvenience. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated fairly.
Thank you
Lotus Leggings
The order i got (I ordered and paid for 2, and got 4) Ok they made a mistake, but within 2 days both pairs fell apart The seams came undone. They want me to pay to ship them back. It is a defective product. You can find the same leggings on "WISH" for like 5$
Because I wrote this: They sent me one correct and one incorrect legging and require a restocking fee for each item (plus your own money to ship back). It comes from China so expect at least four plus weeks for arrival. The fabric is incredibly sheer/see through. So bummed I ordered these...
Dear Bredette,
We often delete the negative comments from Facebook to allow our customer service team to find unresolved issues more easily. Comments or reviews that are considered spam (e.g. Multiple duplicated posts, swearing, etc.) are automatically deleted by Facebook, and we have no control over that. We do our best to address every customer issue in the best way possible. Thank you for your valuable feedback! We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you
Lotus Leggings
Its been 23 days since I ordered and received email confirmation and I am still waiting for any update. I'm getting very worried reading the reviews on here and honestly wish I would've visited this site before making my purchase. I've sent them an email and am hoping for the best, right now it is not looking like the order was worth it.
Dear Raquel,
Thank you for your feedback and we apologize for the inconvenience. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated fairly.
Thank you
Lotus Leggings
The sugar skull athletic capris fit amazingly well. I wore them for a bootcamp workout with no problems. They stayed in place and no adjustments were needed. I also really love the print. I have a big thing for skulls.
Hi Ariel,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you
Lotus Leggings
Ordered leggings on the 9th January 2017. No tracking number supplied. Numerous emails sent and got in touch through Facebook. They gave a false tracking number then replied that they are in transit. Still no delivery. Extremely bad customer service. Do not order from this company!
Dear Carrie,
Thank you for your feedback and we apologize for the inconvenience. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the inconvenience. We will do everything we can to make sure you are treated fairly.
Thank you
Lotus Leggings
For those that are reading reviews and are still thinking of buying from lotus leggings, please go to the Better Business Bureau website. They have fielded hundreds of complaints about this company. Lotus leggings does not have BBB endorsement and they are under investigation for taking people's money and not sending a shipment or not returning the money. There are so many places to buy leggings, please beware of this scam.
Never received order, no emails back, hung up when I called and now blocked from commenting on their FB after warning others to stay away. DO NOT ORDER THESE. I wish I had read reviews before giving them my money. :(
They stole from an artist. There is a BBB complaint against them. I see lots of negative reviews on here, so if you'd like, join this suit.
https://www.bbb.org/greensboro/business-reviews/online-retailer/lotus-leggings-in-greensboro-nc-*******
Btw, here is the article to the artist that lotus stole from:
https://www.werkshop.com/blogs/news/the-imitation-game-2017
Don't buy from these crooks.
Charged twice, no response from customer service. Hopefully one order is true but still scammed out of $80. Once you order your email isn't even acknowledged. Called NC phone #, when they asked what card I used & I said they should know they hung up. FRAUD!
Lotus Leggings blocked me from their facebook page for no reason after I ordered leggings! Do not buy from them
Horrible company, worst customer service, took them two months to even ship my order (i checked the tracking number everyday), i was missing an item and they wouldn't even msg me back about it!
TERRIBLE EXPERIENCE! This company is very unprofessional and a complete joke! Placed and order early December had to reach out to the company several times for updates and to even get a tracking number. Whenever they did respond back it was always a generic response stating that shipping can take up to so many days and asked if I wanted my tracking number, when I asked again for it they never replied back. I had to send them another 3 emails asking for it for them to respond back stating they have had a delay in processing and my item was shipping soon. Still not no information about tracking and after another few weeks of not seeing anything in the mail I send them ANOTHER email upset that I was getting no real response from them and not item yet that I paid for. Today I got a reply telling me my order was actually cancelled a while back due to that item being no longer available. I NEVER got an email about this and would have never known if it wasn't for me sending them so many emails. This is the WORST customer service I have ever dealt with and would not recommend this company to anyone. Save your time and money!
I bought a pair of these after seeing an ad on Facebook back in December... many emails were sent to their "customer service" were a joke. I contacted my credit card company and put in a fraud claim. Calls to their "customer service" number *******000) get hung up on. DO NOT BUY FROM LOTUS LEGGINGS!
Dishonest company selling cheaply made leggings for a premium price. I bought 2 pairs (same size) one fall down constantly the other pair are so baggy behind the knees I cant wear them. I have tried to contact them to return the leggings for 4 weeks but nothing. I posted feedback on their facebook page and within 5 mins it was deleted!
I ordered 3 pair of leggings over 2 months ago.
They immediately charged my credit card (>$50) and told me my order was on its way. Now it's mid-February and still nothing. I ha e contacted them twice... all I've gotten is an email basically saying "Oh sorry... we're working on it so here's a coupon code for $15 off your next order". I will NEVER order from them again. I just want my money back - a full refund.
Answer: Hey, the company is registered in China, not as Lotus Leggings, but "Yiwu Moshiner Network Technology Company Limited - China Leggings" The business is listed here: http://www.manufacturers-directory.com/p-165438.html, and here: http://www.diigen.com/yiwu-moshiner-e-commerce-co-ltd/ The business seems to be registered to the following person whose name is on all Lotus Leggings parcels as Sender: Mr Zheng, Bei ling xin, Qu, Wuyi, Jinhua, Zhejiang China 321200 ** Tel (?) 15268612176 ** Lotus Leggings have a long history of bad customer service: https://www.complaintsboard.com/lotus-leggings-b123812 Their FB community is censored. For example, any negative comment will not be approved EVER. You can slip a negative comment in under a Lotus Leggings post, in among the thousands of other positive responses, and it may be there for about 2-3 hours, but it too will be deleted. The company accepts direct credit card payments via their website, so no third party is involved, e.g. PayPal or eBay, etc. This is what allows them to evade responsibility and keep everyone's money if orders go wrong - offer no exchanges or refunds. The Returns address they gave me was an empty field in North Carolina, with a furniture shop in the background, lol. Don't bother trying to exchange or return any leggings. It's simply not going to happen. And every time you write to Lotus Leggings, it's a different person responding, as if they have a hundred employees, lol. I don't buy that for a second. The product looks good, but I have to say, the leggings look different to the website, and the material starts falling apart after about a week of normal use.
Answer: Hi, We apologize to hear that. Please send us your order number so we can assist you further. Thank you Lotus Leggings
Answer: Not a good company. Check out my other posts about them.
Answer: We don't have expedited shipping at the moment
Answer: A: Hi We ship from our factory in china Via Us couriers
Leggings are part of daily life for men and women. Unlimited styles of leggings are now available on sale. Where can I buy leggings to get the exceptional looks. The best place to buy leggings online is Lotus Leggings, offers high quality leggings at a...


Hi Sherene,
Thank you so much for your review! We're glad you're enjoying your products and happy to have you in the Lotus Family!”We invite you to reach out to us at [email protected] with any questions or further inquiries, and we’ll get back to you ASAP.
Thank you
Lotus Leggings