Look FantasticReviews 650

One of my items from a large delivery was never received. It has been missing since Nov 2021. They won't refund or replace the item as they can't track it with the carrier. They use Hermes btw!

I will never use them again. Terrible customer service.

I am finding it hard to describe this without swearing but I wouldn't recommend this scum website to my worst enemy. Don't fall for the same day dispatch because they'll take 11 days and counting to do it. After 11 days of going back an forth with multiple sales representatives they finally tell me it's out of stock and will keep me updated. If anyone wants good quality shop at ADORE BEAUTY and not these bs crap lying dogs. No I don't work for adore but I don't want anyone's money going to these low life's who can't run a business. Trust my words, delete your shopping bag, close the tab and never look back

It has been 2 months to place my order. Didn't get any single information regarding my product. My whole money has been wasted. Don't buy any product totally time wasting and money wasting. Fraud site

I placed an order in January with Lookfantastic but the final item valued at £16.21 has still not arrived even though the money has been deducted from my account. I have made several attempts to get the issue resolved with no joy, so I have asked to have a cancellation and full refund in February, which I am still waiting for and we are now in March. I have been passed from pillar to post and I'm still waiting to hear back from this company about my issue. I would never order anything from them again or recommend them to anyone else, as in my opinion they are disgraceful!

This is the most horrific company I have ever encountered. They took 3 attempts to get a bottle of shampoo to me! I then received two items I've never ordered which they charged me for, despite reassuring me I hadn't been charged, when I brought it to their attention. No refund given. Liars and thieves. Avoid, avoid, avoid!

Absolute joke! I have ordered something at the beginning of February and still waiting for my order.
I have contacted customer service which was absolutely useless. I have asked them where was my order, but they weren't able to provide any information. I was just told someone will contact me. After 2 weeks I have contacted them again, spoke to Demi-Lee on a chat, she said same shamble that they don't know and someone will contact me. I have asked for my order to be cancelled as this wasn't acceptable and I want my money back. She was very difficult to talk to and I have asked her to send me an email confirming this was requested. She said it wasn't possible? Then finally she did! Miracle! After another 2 weeks I have contacted them again! No one knows anything. Now they are telling me they have requested, although it was requested 2 weeks back? This sounds to me like a fraud or they are struggling with money and not returning them back! I would NEVER EVRER recommend this company to anyone!

Ordered 3 products from lookfantastic.co.in in month of January. Was supposed to receive them within 30 days, parcel is untraceable after getting in touch with them
They promised I'll receive the order in next 30 days. Still not here, asked for a refund to which they refused. They just gaslight their customers and cheating them
Of money.

I paid for next day delivery, didn't receive my item. Filled same form atleast 20 times, still they r not ready to acknowledge the form.

I was contacting support so may times and that was only for my first order. When ever I asked them where is my order, they told wait more and more and more... Also very poor support and answers. Really don't see that they would care about their customers. Form the box I got, products was fine but all the problems that come to get this order, not wort that!

Ordered an expensive perfume (100€) for my mom as a gift for her birthday. Ordered it on the 2nd of January, "shipped" the next day and due to arrive between the 7th-12th. Every time i checked the tracking link THEY gave me it said no reference of your parcel. Emailed them on 3 different occasions about this, I even gave them time to just ship it then and there but was told every time that my package had DEFINITELY been shipped and they couldn't deal with my complaint until the 24th when it had been 21 days since it had been "shipped." On the 24th I was given a digital form to fill out with the option of completing it electronically or printing it out. This sheet was to inform the police and delivery service of my missing parcel. Sent it back filled out digitally and was then told they couldn't accept it because my signature had to be handwritten. Emailed them back saying That they had just told me I could do it electronically and magically I was given a refund after that. My package had never been shipped. They did not apologise or offer to send my parcel out again. They waited 21 days to deal with me just to refund me knowing it hadn't been shipped the whole time. 24th of January and no birthday present for my mom who's birthday was on the 9th. A joke. Had a friend who told me they had the exact same problem and that they just got a refund because their product was now out of stock after "definitely" being shipped. Worst company ever do not order from them.

Never deliver use Hermes who keep lying saying cannot deliver because no one in even though they have safe place if no one in Fantastic always believe Hermes not customer Almost impossible to get refund If you want sure delivery use amazon

I've placed an order of a high value 1 month ago. My order is marked as delivered but never received anything compagnie keep on replying with robotic answer and asking me to wait ages. Do no trust them I'm still waiting to understand where's my order

Costumer service is unbelievable, if you buy something pray to be lucky and receive it, otherwise is like a war for you to get what is yours, you will be dismissed, they will tell you the refund is on the way, someone else will say it is not, you will waste hours trying to sort something that is easy, counting that the courier company has the items and it's even said in the courier website that they do have the items stuck for some reason. There is no respect. They will treat you like you are a beggar while the only thing you want is YOUR money back!

Zamówiłam na początku miesiąca, paczka szła 2 dni to krócej jak inne paczki u mnie. Muszą mieć je na stanie, bo to jest niemożliwe żeby przyfrunęły lotem ptaka w takim czasie przez DPD. Kosmetyki ok, nasz rynek jest słaby i to jedyne pudełka z markowymi kosmetykami. Nie są duże, niektóre miniaturki, ale ja wolę te niż dużo i byle jakie ze sklepów spożywczych, bo takie pudeka są w Polsce. Czytam opinie że to podrabiane? Nie są podrabiane tylko z różnych krajów. Ja kupuje te same kosmetyki w Polsce, Niemczech a niekiedy trafi się we Włoszech albo z USA. Każdy z nich jest trochę inny, chociaż to ta sama marka. Zanim napiszecie głopoty to kupcie ten sam kosmetyk w trzech różych krajach to sami się przekonacie. Mam też pudełka z innych marek, zrezygnowałam bo też miałam problemy: przeterminowane, niby z Włoch a pochodzenie Chińskie, bardzo niskiej jakości jak bym była Rumunką i nie stać mnie by było na kosmetyki jakościowe. Mnie już rynek pudełkek nie zdziwi. W Look Fantastic na razie jest ok.

I placed an order and after 6 weeks i am still waiting to recieve it. I wrote to costumer service 4 times and didn't get any good answer. When i asked to cancel the order and get refund- i was impossible. They asked me tonsend back the parcel which was not arrived. I will never buy at this website again.

I ordered the perfume on the 21st November and was promised delivery by the 25th November. It finally arrived on the 29th December, which pleased my wife no end, with nothing to open on Xmas day. Communication was poor to say the least, with a 48hr turnaround between emails. They said they would speak to the courier and give me an updated delivery date, which they promised me twice and I'm still waiting. There was always an apology, but never an updated delivery date. Needless to say I will never use them again

I placed my order with Look Fantastic on 17 December - order number *******. Confirmation came through informing me that the order has been dispatched and will arrive no later than 28 December.

Nothing arrived and I got in touch with your customer service on 29 December 2020 only to be informed that my order would now take up to 30 days to arrive and I can expect it by 8 January 2022.

I decided to check my tracking number again on 5 January and was still informed of the following: (Sorry we have no record of your reference on file at this time)

Again, I got in touch with your customer service requesting them to investigate the matter and was informed this time around that my products are actually out of stock and would I like to wait or get a full refund.

This entire experience has deterred me from EVER ordering from Look Fantastic again being that this is now the second time that this has happened! Regardless of the fact that I can be fully refunded, it is the sheer lack of miscommunication and being informed ONE MONTH LATER that there is no stock of my products along with the huge inconvenience that has been caused which frustrates me even more.

Absolutely appalled by the lack of care when replying to me.

I am a customer since 2016, and have to admit, the company's service is only getting worser over the years. Have a missing product in my order reported on 08.12.2021, have been promised a replacement - so, today is 06.01.2021 - no any mention of it, neither any information from the company.
Would recommend to AVOID.

It is all ridiculous from the begining. I put some items on my basket to buy it later and suddenly i wake up with the notifications from my bank which i have payment for look fantastic.
I have send an email to their customer service before dispatching but they pretented like it was and were told i can return once i received and i said that one okay tooo.
Now tried to return my items which i wasnt purchased from my side and asking for the return fee.
And i get sick of hearing their copy- paste answer.
AND THE PRICE IS ALREADY MUCH CHEAPER PRODUCTS WEBSITE EVEN WITH THE DISCOUNT.

Cancelled beauty box months ago but keep being charged for boxes I don't want!
Even if I did nothing is arriving.
I cancelled for a reason cos it's rubbish, also BEWARE! They also own GLOSSYBOX!
Don't other anything from these jokers, had to go through FRAUD dept at my bank to put a stop on any payments to these thieves and liars!