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LookByFare

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Traveling is exciting. It is one of those activities in life that we look forward to. Traveling gives us a chance to not only see new places and meet new people but can also act as a catalyst to our emotional and spiritual growth. Traveling brings about new experiences that we do not encounter in our regular mundane lives. This is one of the reasons why traveling proves to be a soul-enriching event. As fun as traveling is, making the necessary arrangements for your travels is the opposite of fun. This is where LookByFare comes in.

Our parent company is ARS Travel Services Limited under whose guidance we have been able to serve countless customers and achieve utmost customer satisfaction. An important aspect of serving our customers is understanding the fact that different types of travelers have varied travel-related requirements. Hence, the travel products and services we offer range from low budget to luxurious ones. It also covers a wide variety of travel products and services that...


lookbyfare.com
Detroit, MI, United States
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LookByFare Reviews Summary

LookByFare has a rating of 3.2 stars from 2,277 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LookByFare most frequently mention customer service, good experience and easy process. LookByFare ranks 9th among Travel Agency sites.

service
41
value
28
shipping
17
returns
21
quality
70
This company does not typically respond to reviews

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8,746 reviews

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Kansas
1 review
0 helpful votes
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Good
December 25, 2022

Quick and easy booking I only looked it up online and it came up first

Date of experience: December 25, 2022
California
1 review
0 helpful votes
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Good, but tok a time…………………………………………………………………………..

Date of experience: December 24, 2022
DO
1 review
0 helpful votes
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MALISIMA.
January 23, 2023

No compren aqui es pauperrimamente mala, compre un vuelo que debia salir hoy 24 de Diciembre del 2022 ( osea hoy) me mandaron un correo diciendo que Your booking is pending, Lookbyfare booking reference number is
******* Nota: Estamos gestionando su reserva y le enviaremos una confirmación una vez que esta haya finalizado y se haya emitido un billete. Sería ideal si toma nota de que su compra se completará solo cuando se haya emitido el boleto. Las tarifas no están garantizadas hasta que se emita el boleto. En el raro caso de que las tarifas aumenten, puede optar por cancelar su reserva poniéndose en contacto con nuestro servicio de atención al cliente.

Se supene que cuando yo tenia que ir camino al aereopuerto, estaba tratando de comunicarme con ellos y saber que habia pasado, lo que nunca consegui.Recibi dos llamadas que colgaban antes de tomar el telefono, Que les pasa? NO LE COMPREN,

Date of experience: December 24, 2022
Florida
1 review
0 helpful votes
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Quick
January 23, 2023

I had some difficulty's at first. The customer service was quick to help me solve my problem.

Date of experience: December 24, 2022
Louisiana
1 review
0 helpful votes
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Great Service
December 24, 2022

Had an easy time figuring things out along the site.

Date of experience: December 23, 2022
California
1 review
0 helpful votes
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Hawaii
January 22, 2023

It was easy, affordable, and convent, best price and dates

Date of experience: December 22, 2022
California
1 review
0 helpful votes
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Excellent
December 23, 2022

Perfect perfect perfect perfect perfectly perfect perfect for me

Date of experience: December 22, 2022
Canada
1 review
0 helpful votes
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Excellent
December 22, 2022

Customer service is exceptional. Very patience and helpful and they work with you to find the best deal and make sure that you were satisfied.

Date of experience: December 22, 2022
New York
1 review
0 helpful votes
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Bad experience
January 21, 2023

After sending in the Payment I got a call that basically they claimed that someone was before me and I lost the deal and had to pay $300 more

Date of experience: December 21, 2022
Georgia
1 review
0 helpful votes
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Super easy to find a great flight!
December 22, 2022

Got on sight to find a somewhat last minute flight for my daughter to join me and extended family for Christmas. This site did the search and found exactly what I wanted at a great price. I'll be using it again for more travel searches.

Date of experience: December 21, 2022
Canada
1 review
0 helpful votes
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Easy
December 21, 2022

I booked it online, and it was very straight-forward.

Date of experience: December 21, 2022
Florida
1 review
0 helpful votes
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Really good
December 20, 2022

Nice i found a good price an it was really easy for me

Date of experience: December 20, 2022
Nevada
1 review
0 helpful votes
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Ticket
December 20, 2022

Thank you for the booking my ticket the experience was good I'm happy that I'm able to leave on such a day

Date of experience: December 20, 2022
Meir B. LookByFare Rep
over a year old

Dear Jeeleol,

Thank you very much for sharing your review. We love hearing from our customers.

We strive our best to ensure that our customers enjoy a great deal of service and trust from us.

We hope to serve you again in the future.

Cheers,
Lookbyfare.com

Massachusetts
1 review
0 helpful votes
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I was contacted by a very professional person named Hugh. He was able to get me the proper refund within one months time. The company did make good on the refund policy and I will use them again.

Date of experience: December 19, 2022
Canada
1 review
0 helpful votes
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Excellent work
December 19, 2022

Excellent ……………………………………………………………………………………………………….

Date of experience: December 19, 2022
Meir B. LookByFare Rep
over a year old

Dear Gerald,

Thank you! Your positive feedback is much appreciated.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We hope to serve you again in the future.

Cheers,
Lookbyfare.com

Puerto Rico
1 review
0 helpful votes
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Excellent
December 18, 2022

Excellent very friendly app. Very understandable and efficient.

Date of experience: December 18, 2022
Illinois
1 review
0 helpful votes
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The Best
December 18, 2022

The person on the other end of the phone not only what they polite patient and informative they also extended themselves beyond what was the Call of Duty by helping inform me of the many difficulties that I am that day

Date of experience: December 18, 2022
Ohio
1 review
0 helpful votes
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Absolutely terrible customer service.
January 15, 2023

-20 minutes after booking, call from Look by Fare representative stating the price has gone up.
-I advise to cancel the trip then because there is 3 other websites with same price.
-He then puts me on hold and then states he can do same price but will have to take off the $288 luggage and I will have to buy that the day of departure
-I again advise to cancel the trip and I will be happy to book with somebody else
-this goes back and forth for 15 minutes and finally he says "let me check with my supervisor"
-he then says your rate is locked in, thank you for your time

I am not a review guy, but I feel others need to know this was absolutely horrific business practices!

LookByFare attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 15, 2022
Meir B. LookByFare Rep
over a year old

Dear Ross,

Thank you for taking the time to share your feedback with us. We are so sorry to read of your recent experience with us; this is definitely not the high standard of service on which we pride ourselves.

We understand that our Client Experience team has reached out to you, and we hope that they have managed to resolve your concerns. If there is anything we can do for you, please let us know!

Regards,
LookbyFare.com

South Dakota
1 review
0 helpful votes
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Not a great experience
January 15, 2023

Booked our flights- were called back to say the flight we booked wasn't available- offered a different flight, earlier, took that- then today all of our seating assignments were changed from what we paid extra for and selected- no one refunded the extra funds we paid to select those seats, also, nothing was done to compensate for the first oversold flight. We can't even sit near each other on two flights- and have to change our hotel accommodations to meet the new much earlier departure flight that we did not choose. Highly disappointed in all things Look by Fare.

Date of experience: December 15, 2022
Texas
1 review
0 helpful votes
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The best experience.
December 15, 2022

Astute delivery. On time response. Thank you folks.

Date of experience: December 15, 2022
Meir B. LookByFare Rep
over a year old

Dear Moyosore,

Thank you for the kind words. We’re delighted to hear you had a great experience booking online. It feel rewarding when we get to know that your online booking experience was hassle free.

Feedback like yours helps us in indicating what we are doing right. We appreciate your taking the time to share your experience with us here.

We would be looking to be of service for you again.

Cheers,
Lookbyfare.com