On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LogMeIn Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from its challenging cancellation process and perceived unethical billing practices. Many customers report frustration over auto-renewal policies, lack of accessible customer support, and difficulties in resolving billing issues, leading to feelings of being trapped in subscriptions. While some users acknowledge the reliability of the software, the overall sentiment leans negative, with numerous complaints about poor service and high costs. Customers express a strong desire for transparency and improved support, indicating that these areas require urgent attention to enhance the company's standing.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
While remotely I was trying to troubleshoot a netwroking problem on a computer (trail version) Some one on the Logmein side typed in my browser challenging me to find their router IP address. Can you image that?! WOW, negative a million stars for LogMeIn.
Desktop and Iphone app did work. But I don't use anymore, requested a prorated refund and to cancel subscription for the rest of the year, they refused. Agreed to not auto-renew NEXT YEAR as I have already paid for the year but I am very angry that they wouldn't cancel subscription immediately and that I am basically paying for service I am not using.
I could not stay logged in for more than a few minutes. I had a support guy try to help and had me do lots of technical things at the command prompt after which most of my software did not work. I tried calling back and after waiting over an hour for support, a person in Australia (awesome accent) did something to my PC, looked at it and said I was good to go. So I hang up, my software still won't work, I had to restore my PC to an earlier time to get my programs to work again. I spent overall about 6 hours with support to no avail. When I asked for a refund of my $99 they said I would have to spend another full support session to allow them to fix it before they would refund my money.
1. They do not tell you when installing the free trial that it will not work properly on a machine that has already run the free trial and converted to a paid version. I was using my work PC to get a free trial for myself personally. They had to delete the account I created so it didn't show up on my work pc any more.
2. I was told that I cannot see my work PC under my own subscription (free or paid) because it is already under my boss' paid subscription. They have given me permission to view it, under their subscription, but I cannot get to it via my own subscription.
I inadvertently opened two annual accounts to assist my mother with her computer. One under my sister's e-mail which was used for a free trial and another under my own e-mail account. This year I was charged $99 in March and again in April. Upon calling LogMeIn, it was discovered that there were two email accounts being charged to my bank account. Although LogMeIn confirmed that there was never any activity on my sister's account, they refuse to refund the $99 because I did not contact them within 30 days. What a rip-off. I will not be renewing my membership with them next year. I'm sure there is a competitor that will appreciate my business.
They invaded my computer, kept me from using the Internet pulled me into thinking they were an apple company and screwed up my whole computer it took me two hours to fix there pop ups would not go away they are a total scam!, and should be arrested! STAY AWAY!
This companies new direction is awful, they charges me huge amounts of money without telling me, and refused to give any refunds. They went from charging 199$ to 1499$, completely rediculous and will not give back a cent.
All IT people should boycott this disaster of a company, use something like ScreenConnect and host it online with Amazon, Rackspace, Godaddy, MS Azure for 20$ a month. Much better more reliable, and Won't raise rates and rip you off.
Unbelievable... Last year they charged me 199 for the service. This year they want 999... Who does that. Hey Logmein... Enjoy whatever that corporate market gives you and leave behind the people that made you popular!... No one would ever complain about a modest increase for good service... This? Is awful!
I used LogMeIn for several years. After going into semi retirement and not needing their service, I was told that a prorated amount ($29+) would not be refunded. Really...? Logmein must really need the money bad to keep that amount. I paid a year in advance and had been a "good" customer for years. Now I see who they really are. Don't trust them. Great product, good service until you decide to leave. Really disappointed!
After 8+ years of being a loyal customer, I started having billing issues about 6 months ago. I had changed banks, and the system would not make the necessary change; my old bank kept being charged. I gave them an alternate billing card for a "one-time" charge, and they ended up double billing it for months before I could get that fixed. The refund went to the wrong account, so I still have no refund. They won't allow me to cancel my annual contract, even though I've been a customer for so long. They're not available on weekends when you often need help. Phone calls take forever to be returned - they are often in meetings. I've canceled the service and am not using it, but they continue to charge me $83 per month for no service. It's too bad - they used to be good - but no longer.
After they removed the free version, I signed up for the Pro service at $52/yr.
I have not used the service in over 6 months, and this year they charged my credit card for more than double the initial amount - without notification or confirmation.
There is no way to cancel the service online, so I called their support number which was closed - no ability to leave a message, just disconnected. Finally, I opened a support ticket requesting cancellation (2 days after they charged my credit card -- but on the SAME DAY as it was supposed to renew) -- and they refused my refund.
They still have not cancelled my account.
Presently pursuing chargeback via my financial institution and have this company tagged as predatory and anti-consumer
I have all these warning signs going off in my gut. I have been called several times by "UNKNOWN", who turns out to be LogMeIn123.com. They claim to be with Microsoft Tech Support. I believe that this is FALSE. Plain and simple these calls are nothing more than Sales Calls, with the "Tech" using highly pressured speech to trick anyone into buying their Services by "Running Scans" on your computer, and then notifying you that "No-one can use this computer until you fix it". I ordered them to disconnect and remove my phone number from the Call List after reading the customer reviews.
Wanted to "clean my Mac" and was immediately sorry that I paid the $39 USD to do so. Customer service technician in India speaking broken English while accessing my computer did not give me a warm and fuzzy. Advised me that I needed to spend another $199 on more "cleaning" and it took a solid 3 minutes of forceful conversation to get him out of my computer.
Don't run out of money. These people A) Don't care, B) Won't cancel. I was a loyal customer for 5 and a half years. Save your time and your money and go ANYWHERE else.
I called AT&T which provided me a number thinking I was calling AppleCare. The technician, Brad immediately asked me to connect my IPAD2 to my computer. When I connect he immediately went into my files saying I have all these foreign files in my computer and need a CISCO or Microsoft certified specialist to clean my computer. He never addressed my initial reason for calling which was about my IPAD2. He gave me a reference # stating that he can get a specialist on the line but it will cost me between $120-$250 for them to clear my invasion and to put a profession network security on my system. He kept insisting I do this because the specialists don't take any cases, you have to be referred. Immediately this started sounding fishy to me so I told him no and hung up. This morning I immediately called AT&T back to report what I experienced last night and hopefully their fraud division is investigating this because I gave access to all my files and information on my computer. I am very nervous about this situation.
I called them by mistake thinking I was calling Applecare. My computer was disconnecting from the internet frequently. They accessed my computer and supposedly found all these bad foreign sites with acess and then insisted I buy their anti-hacking software for $249/year/each computer. I rechecked the phone and realized my mistake. Applecare fixed the problem easily. I just had to reset the PRAM and the Power module? Anyway now I'm worried that they can access my computer for bad purposes.
BEWARE - Logmein will bill your credit card and then take weeks to refund. I love the product but their business practices are highly questionable. I would never trust them with my personal credit card data again. - If you are a small business owner THINK TWICE before you sign up. Can you afford for LogMeIn to S-N-A-T-C-H money from your account without warning and then take weeks to refund it? Take this review to heart: LogMeIn is not someone you want to do business with.
This software has saved my butt on several occasions! I don't know what I would do without it.
After being overcharged, I have tried to contact the company to get this resolved. I was on hold for over an hour both times I tried to call and finally had to attend to other business and was forced to hang up. I sent an email and after a week. Received a canned reply that they are overwhelmed with tickets and to send an email if i still need help? Worst customer service I have ever experienced. Still no resolution 3 weeks later...
I discovered logmein via a scam phonecall which directed me to a site which redirected me to their site. Checkng out the logmein site I'm amazed that they have offices in so many countries, also that they have several offices in Bangalore. My initial scam call came from India, but the sound of it. It might be an honest company but I am very wary. I am even more wary because the positive reviews here don't seem real to me.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account