On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LogMeIn Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from its challenging cancellation process and perceived unethical billing practices. Many customers report frustration over auto-renewal policies, lack of accessible customer support, and difficulties in resolving billing issues, leading to feelings of being trapped in subscriptions. While some users acknowledge the reliability of the software, the overall sentiment leans negative, with numerous complaints about poor service and high costs. Customers express a strong desire for transparency and improved support, indicating that these areas require urgent attention to enhance the company's standing.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is not the cheapest but this tool serves the need.
I use their service all the time. I use only their free service and it's fast, and lets me connect to my home pc from work easily. My only complaint would be the constant urging to upgrade. I'll upgrade when I am ready to do so, or find the need. They offer their free service for individual use (which is what I use it for) but keep pressuring to upgrade all the time.
I've been a logmein user for years. It's always worked well for what I need it for and I like the features where you can just send someone a link to screenshare without them having to get logmein. Sometimes it's a little buggy and locks you out of your computer though.
They just charged my card which was out of date! I was about to give them a different card due to a change in business but this behavior does not bode well. Good product or not - I am close to raising 'be cautious' warning on this company! I have requested a refund and they point me to their 'policy'. So next stop - the bank. If a card is expired, I should be protected against receiving charges against it?
The site is being used by fradulant scammers, they call up, and pretend to be from microsoft or citrix, and than ask you to log in via logmein... so that they can help speed up your PC. Called them to complain, and filed a report, an d the people only ran g legal rings about needing a subpoeana! UXA BS... All i am asking for them is to investigate and block the scammers. Worse is they know there software is being used by Scammers! Dont buy, don't use and nothing from a Co that can't be bothered! Am I Bothered YES...
I use LogMeIn Pro and LogMeIn in Free. Works well with XP and Vista; no security issues. Would definitely recommend to others.
I have a MacBook on which I installed LogMeIn. LogMeIn claims you can use your local printer to print from an offsite computer which you have accessed from your local computer. That feature does not work with a MacBook. When I contacted Tech Support, the technician acknowledged the problem, then gave me a lengthy process that I would have to use every time I wanted to print to my local printer from an offsite computer. It was far too cumbersome, so I never used it and wasnt going to renew my subscription to LogMeIn when it expired. Well, LogMeIn automatically renewed my subscription ($69.95) without my permission or knowledge. When I contacted them for a refund I was told that they had a strict no-refund policy. So, I guess it is legal for LogMeIn to steal money from it's customers through their automatic renewal and no-refund policy. If you desire to access offsite computers, you would be much better off using "gotomypc.com." It is a much better program and can be canceled at any time.
Very angry with them on their auto-renewal policy. Had called them last year after their auto renewal had happened to cancel auto renewal. This year, they conveniently didn't have record and charged me the amount again. They have a no-refund policy, and the credit card company won't do anything about it... SO make sure to hang on to any "confirmation number" they give you if you cancel the service, or they will keep charging ENDLESSLY. A very poor policy, and a way to dishonestly keep stealing money from their customers.
This site is amazing. You install the software on the machine you want to access from elsewhere. Then using any browser anywhere you can access your computer by entering in a couple of passwords. The software to install is absolutely free (there's a free version that never expires). If you need more functionality such as printing or file transfers you will need a more advanced version (Pro) that requires a fee which isn't even that bad. For file transfers, I get around that by email files to myself (as long as they are not too big).
They also have options for access on your iPhone or handheld devices but those apps cost money. I've never tried them, but I would imagine them to be worth the money for ones that need access to their computer remotely from a handheld.
I love this website. A friend of mine who is in IT has set up a profile for my computer, which means that he can help me from a distance whenever I need it. Brilliant!
This site is incredible. I use it all the time to access my computer at home from work. Never had issues. It's fast and reliable. They also provide really good apps for android and iphone. Highly recommend.
Be careful if you have sensitive information on the computer you setup for remote access. Our hosting logins were used to plant spam apps on two of our domains. The only computer that had that info and had any kind of outside access was the one accessible via logmein.com. I can't say that it was due to logmein.com - only that I can't find any other explanation for the breach.
As a precaution, we won't use their software in the future.
I ordered the free version... forgot my home password and was shut out. Never able to connect with the company to rectify. Call the 800 help number and refered to Help.logmein.com. Site does not exist. Try calling the *******790 and see for your self. Even when i indicated i was a paying customer i was on hold for 47minutes before i gave up. Who's in charge over there?
You better have a pc. You sign up for trial well good luck canceling your account. Confusing very pc ish.
Great free software for accessing other computers. I have a few clients and family members with it installed so I can fix their computer, even when they are in another country.
The Pro version of this software is only needed if you need to move files, otherwise they give the software away for free. I used the free version for months until one day I actually needed to access my computer at home, and then I signed up for the pro version. This software has saved me so many times I can't begin to count them all.
You can remotely control your PC over the internet and it is great for people who travel and need to access their work desktop. I bought their iPhone application to control my PC using my phone, but it turns out that wasn't really necessary as it just makes it more convenient. Most users can probably just use their free trial and never pay for the pro version.
I am a long time user and it is wonderful! Easy to use and powerful. I maintain 5 computers remotely for friends and use it to gain access to my home PC when away. The free version will let you do almost anything you need to do, except directly move files between PC's, but use Megaupload to move files if you need to. Again Logmein is one of my favorites.
I have used logmein for a long time. It is really brilliant and I connect from home all the time and also via my laptop from Europe. It is really easy. I have just upgraded at a cost of £25 for the first year so that I can remotely share and print. Cannot recommend it highly enough
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account