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LogMeIn Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from its challenging cancellation process and perceived unethical billing practices. Many customers report frustration over auto-renewal policies, lack of accessible customer support, and difficulties in resolving billing issues, leading to feelings of being trapped in subscriptions. While some users acknowledge the reliability of the software, the overall sentiment leans negative, with numerous complaints about poor service and high costs. Customers express a strong desire for transparency and improved support, indicating that these areas require urgent attention to enhance the company's standing.
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Thanks guys for pointing out this website, I downloaded the app to my iPhone but it cost me $35! I think that is a rip off, BUT, I can now log directly on to my work PC from anywhere in the world from my phone. That is priceless.
This is virtually free software unless you need the ability to download files remotely from you PCs. Aside from that, this is perfectly working free software that never expires. If all you want to do is access your PCs remotely, then give this a try. Even the pro version isn't that expensive and works great.
Not the cheapest, but a robust enterprise solution for remote computer access and VPN service - While Logmein is not the cheapest remote access service out there, it's great for a growing small/medium sized business. They offer scalable services and have great support. I'd recommend them to anyone.
Q&A (13)
Where can one send an email to customer servicve or complaints department for LogMeIn - where is that email - I have called twice and twice I have been promised call backs and nothing - very dismayed with Logmein customer servive - what the email@logmein to send to
Answer: Here is the phone # I got: 1 855 746 -0220 or 1 877 641 4831. You can called but no use, since its a scam where they try to get your money & don't care what you have to say. When they remote control my computer, my computer got worst cause in the first place, nothing was wrong with my computer. They just wanted me to buy their security system & the tech support person doesn't even know what they are doing cause now my computer is messed up & I have to call another tech co. To help me out. The best thing you can do is call your credit card co. To dispute the bill unless its too late.
Why are they hiding from me?
Answer:  Maybe for the US only? A bunch of scumbags if you ask me.
I want to stop my service TODAY the representative was rude, pushy and I didn't know what I was buying
Answer: If you have it on a credit card call the service number and explain to them the situation. You can stop it on your end and there is a possibility you can get your money back.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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