Don't buy an E gift, trying to safe you a time. I didn't like having made the purchase of an e-gift. The reason for doing so was to receive the email between 2 and 4 hours. I had a certain urgency. So far I have not received the email. (wrong choice I made)
Any chance to get it today?

Bought a Sweater fleece jacket with princess seams, with on seam front pockets in "Sailcloth" for a 6 week trip to San Diego from upstate NY (snowbird vacation) I knew that the weather would be up and down, and it was. This jacket was the PERFECT jacket. Not too warm, not too light. I am very busty, and the princess seams made the jacket super flattering. I bought the Large, and it fit me perfectly. So the jacket was just right for me in every way. Unfortunately, after 2-3 wearings one of the zippers on the front pockets, broke. The pocket then was gaping open, losing the more flattering lines of the princess seams, and exposing the junky looking lining. I was so disappointed, but not as disappointed as when the other pocket zipper also broke (the next day). Now it looked junky, cheap, and lost it's structure. I now had two gaping pockets with the lining coming out. At this point, maybe the 2nd week of wearing it alternately with lighter and warmer jackets depending on the weather, I noticed that there was dark lint accumulating on both of the sleeves, and the front of the jacket. What on earth is going on at LL Bean? I spent $100.00 on this jacket. I was expecting to wear this for many seasons, not to have to stop wearing it in under a month! I can shop at Target, Kohls, etc. if I want disposable clothes. I am willing to pay WAY more at LL Bean, (and have been my entire adult life, 67years) for the quality for which LL Bean is known. But, I will not pay more for crap, which this jacket absolutely was. So disappointed in my lifelong go to for great, casual, well made clothes.

Bean is eager to take money but very slow to process wrong size exchanges. Customer service rep janet really needs to pay attention to conversation and more training. Pitiful

No company does this any more. I forgot why I did not return the first item that did not fit well a few years ago. The pants I just bought fit, but are so uncomfortable there is no way I can wear them. Now I have to pay to return them. Last time I order for me.

Not happy. Reaching out to everyone sounding a warning! The website is terrible, not user friendly.
All I wanted was to return an item of clothing. The employee crap I delt with trying to get item numbers, questioning erroneous charges after they received the return. I just don't understand how these places survive when they treat customers terrible. Don't sign up for the card to get a clothing discount, and take your money somewhere they appreciate you and want to help. This company isn't it!

LLBean used to be a great company. Within the last few years their prices have gone up, they don't offer free shipping and they changed their great return policy that attracted many of their customers. Maybe that new CEO from Walmart is the problem but the company has done nothing but gone down hill. Even their customer service sucks. Plenty of other companies that are better and don't copy other brands' products!

They once prided themselves on their superior customer service and trust me it showed. Having been a customer for many years I can attest first hand that what impressed me about this company was the fact that from the time they answered the phone they knew all your information, actively listened to your concerns, and resolved your issues to great satisfaction.

I recently returned an item and received confirmation via UPS tracking that they have had it for over a week. In this case I filled out their return slip and requested an exchange (XL too large). Their website not only doesn't show the return or replacement item pending but when I called a lady I spoke with cut me off in mid-sentence and stated it might take another week or so to show up and to wait for my refund. When I explained I wanted an exchange she quickly stated to check back in another week and it might show up then. I get the fact that it may be a busy time of year with the holidays coming around but being cut off quickly like that and given the vague check back in a week or so is not exactly the best way to handle a customer inquiry imho. That said, I do enjoy the quality of their clothing so I will be a loyal customer. However, the customer service could use an upgrade. It's not what it used to be.

When LL Bean runs any type of site wide promotion they do not honor their military/ first responder/ front line health care worker discount, but claim to honor their service. This company is a capitalist company who clearly has little to no respect for the people serving this country on the front lines. Go shop Patagonia!

Tried to place an order for $500+ in clothing, but couldn't get a simple response to an easy question that they deal with everyday. Why are your cs people trained to help people spend money instead of telling them to call back later? They apparently have enough customers/money.

LL Bean - Not your Daddy's store. High prices, sketchy quality, and POOR customer service. Sad to see it go.
Former Lifetime customer

I have been a customer for 60 years, Every catalog I ever ordered from guaranteed the item forever saying in plain English that any item purchased would be replaced at any time for any reason... All of a sudden without warning they changed their policy leaving me with over $1,000 of unwanted items.

I ordered a rain jacket on August 10th for a fishing trip planned to leave August 21st, assuming this was more than adequate time to receive the item. Today I realized I had not yet received the jacket and the trip was drawing near, so I checked my order & it hadn't even shipped?!? I then contacted LL Bean via chat only to be informed the item was out of stock & discontinued & I would never get the item. This after patiently waiting for over a week with no email correspondence or otherwise. What kind of customer service is this? I will never purchase LL Bean again.

Contacted Bean on behalf of my wife to request a refund of the $151.30 credit balance in her Bean Mastercard account. The customer service rep said she couldn't do it because I wasn't listed as an authorized person on the account. My wife has late stage cancer and is unlikely to live beyond this month. She spends most of her time asleep, confused, or incoherent. I further pointed out that the check would be made out to her, not me. And... nothing. I'll leave it to you to decide if you want to give your business to a company like this.

My wife bought me a LL BEAN RAIN JACKET, after years on the coat rack I decided to use it, the liner disintegrated all over my sweater!
Called bean, they said send it back, then said it's not a defective item Basically GFYS
Then after more persistence they just bantered and back and fourth about the return and my telling them to burn it I was so upset, they then said they could not make a decision because I said burn it
Bottom line
The original Bean who busted his balls to build a good company succeeded! Then his entitled offspring went to WOKE UNIVERSITYS got brainwashed and hired associate bean counters who are more concerned about stock values than the people who faithfully subscribed to the company's success
All this for a 90.00 jacket that they contract for about 10.00 a unit from a sweatshop in VietNam
Really!
Done with you WOKE ENTITLED BRATS
ORVIS TREATS YOU WITH RESPECT

I ordered a set of sheets from LL Bean. The item came in an unsealed bag. It was meant to be a gift so I wanted it to be right. I contacted customer service and they responded, essentially saying that they did not care whatsoever. The experience left such a sour taste in my mouth. I will spend my money elsewhere next time. I tried to post this on their website to help other potential buyers however LL Bean refused to post my review.

I used to absolutely love buying my jeans at LL Bean, sadly I found out that the place that I love to shop has decided to go woke, I was so surprised I mean how can jeans political? So I posed the question to customer service at LL Bean and sure enough I got a letter back that explain the importance of using the LL Bean platform for social justice causes, so now I shop for my jeans on eBay or a second hand store, it's so difficult to just buy a pair of jeans these days without a heaping helping of politics served on the side.

I purchased towel from LL Bean that lasted 15yrs... The ones I received a couple weeks ago were pulled as soon as I opened up the Box the quality is not the same LO bean made it right by sending me new towels but the new ones I sent were still pulled again never have I use them very disappointed

I just bought 2 polartec "blankets" from these folks and they don't even compare to the ones I've ordered from them in the past. They're thin and more like the micro fleece sheets that I order from Kohl's. They're also way too expensive-(over $160 for 2 thin "made in China" "blankets"). Also, I had to revise my review three times on their website before they would post it. I think most of the folks who gave this "blanket" an excellent review have never ordered one of the older versions. Last purchase from them.

I have been buying LL Bean since the late 1960s and the workmanship in the last 10 years or so--maybe longer--has gone way downhill. I bought their so-called Wicked Good slippers and the stitching came out where the upper is attached to the sole. I did a little home repair on them but it didn't last long. My son-in-law bought the same slippers and the same thing happened. Unlike the LL Bean of yore, these slippers were not made in Maine or the good ol' USA but in China, land of shoddily made products. Now I admit these shoes weren't new. They were a few years old and I don't expect them to last forever but the sheepskin slippers I bought from Bean back in the 1980s lasted for more than 20 years. And the fact that both my slippers and my son-in-laws had exactly the same problem tells me they were poorly made. I wrote a letter of complaint to Customer Service, mentioning that I had once written a laudatory article on LL Bean for The Montreal Gazette's Travel section in 1990. (I included a copy of the article with my letter.) No response. I resent the letter, this time addressed to the president and CEO, Stephen Smith. Again, no response. C'mon! At least respond to a customer of more than 50 years, especially one who was once a devoted buyer! At least acknowledge the fact that I had taken the time to write. But they didn't. In the old days they had a ridiculously generous return policy. You could return something at any time and get a refund. I think some customers abused their generosity and LL Bean started cutting back on giving a lifetime guarantee. I totally understand, but they have now gone too far the other way.