They promise a 10% discount code for new account sign-ups. I signed up as a first time customer and the code never arrived. I checked spam, I confirmed it was a new account, I waited hours as they claim it takes a while for it to arrive. When I reached out to customer service they were rude and said they don't have promo codes available to give out. Only said this after I had created an account.
Don't sign-up expecting the 10% discount promo code. It is false advertising.

If you're looking for junk LL Bean is the place to go. If you want crap that will fall apart ll Bean is the place to go.

My last two Bean coats have cheap plastic zippers which don't work. Very annoying. Will never buy another LL Bean coat

I ordered a jacket. UPS ground never even attempted to deliver it. I know this because I was home when the supposed delivery attempt happened. They never rang my doorbell. They did not leave a note about a missed attempt. UPS ground simply decided to not deliver the package to the delivery location. UPS ground then delivered it to some waypoint that was over 3 miles from my house. Yeah, I am not going over 3 miles out of my way because a delivery service won't do their job.

I called LL bean to tell them about this and they didn't seem to care at all. In fact, they made excuses for UPS ground not delivering it. When I told them that their attitude towards this was beyond terrible, they hung up on me. I had to call back to initiate the return. At which point I was told that they would "attempt a return" for it. Apparently, because it was at some waypoint, they made it seem like they didn't even know that it could be returned. Yeah, this experience was beyond terrible. LL Bean cares if you buy their products. They just don't care if you actually receive their products. Not Sorry LL bean. You suck and your $#*!ty attitude just cost you another customer. I am done with your company.

Update: LL Bean claims UPS is refusing their request to return the package, for some unstated reason. I guess the package will apparently sit at the waypoint until who knows when. Since I bought it through PayPal I have already initiated a fraud investigation. Also, they apparently just tried to call me, after I told them I was initiating a fraud investigation. Let's see how this play out.

Do not do business with them, they are not reliable. Customer service is awful, they dont take any responsibility for their actions and mistakes and expect you to contact your bank to dispute a charge. Liars, and scammers.

They lied to me about an order for 13 weeks and i never got the order which was supposed to take 3 weeks. They lied over and over. One of the people would yell at me like i am the one doing wroing. Then i cancelled the order, which was for my daughter. And then they still took the money from my card and i had to threaten litigation over and over. Horrible just horrible. Never will me or many many people i know order from this company again

Received flannel shirt as gift. Had to return, wrong size. Called store (60 miles away). Voicemail stated open at 10:00 am. Drove there, door locked. Called store later, after opening. No apology or help. Call 800 customer service. Can't return unless I know specific name of person who purchased, I was incorrect on name of gift buyer. What a rigamarole. I yelled at the agent for her poor service and the store, again no apology. Told her I'd gift the shirt to a homeless shelter instead.

I grew up in Maine and LL Bean stood for quality and a lifetime guarantee on products. Their return policy is now limited, clothing is mostly imported and quality is subpar for the price.

I just had the most HORRENDOUS "customer service" experience of my lifetime with VICKI, a customer service research representative. Apparently, this makes her something special at L. L. Bean since I quote she "wasn't going to back down" to me. I will say everyone up to this point was at least cordial.

I was gifted for my late dog the absolute WORST dog bed insert ever made, they have no business even providing dog products in their assortment. He was euthanized in 2017 (WAY before they changed their lifetime warranty). I provided documentation, I jumped through hoops to try to make this as smooth as possible for them. Smooth, it ABSOLUTELY WAS NOT! When I initially called, the representative wouldn't even help me locate the order and wouldn't provide a return label or instruct me on how to get one on the website. I had no clue. She never told me I could drop off at an L. L. Bean store near me and I incurred a $51.55 charge for USPS Priority Mail.

After WEEKS of no word I had to call numerous times, which VICKI was very quick to tell me how she could see how much documentation there was in the matter. Apparently VICKI has better things to do! I was denied the merchandise credit due to a nonstop run around about not being able to locate the original order WHICH WAS A GIFT BTW HELLO! I then was arguing for my return shipping since I was never notified that I could have dropped off the bed or gotten a label online that would have cost me $6.50. Well, now VICKI wants to see the postal receipt that I got rid of because they told me that they knew the amount I paid in my initial call. A big gigantic circle and the only one out of luck is me!

Oh, and VICKI also tried to educate me on the fabric and the nature of retail when I'm a fashion buyer and I have sat at every fashion week in every major fashion capital of the world. She said "well good for you", Yes dear VICKI it is good for me!

This ain't your parent's L. L. Bean. Sellout, quality is crap & customer service is a JOKE! All this for private label garbage they manufacture for pennies!

NEVER EVER EVER EVER EVER EVER AGAIN! E V E R!

I've always thought of LL Bean as a quality company which is why I'm really pretty sad about what I've experienced this past month. Basically I ordered the Snow Tube along with an extra tube for Christmas in November. I was careful at the time that it was in stock and available for delivery as I knew about the supply chain issues companies are dealing with.

So of course I get the replacement tube right away but no Snow Tube after a month. I finally contact Customer Service and they say it's not arriving until the end of January. They offer me a mark down but insist the information was there when I purchased (that it wouldn't be shipped for 8-10 weeks). When I tried to explain I wasn't interested in money they basically told me "That's all we can offer". No comparable products, etc.

In the big picture I guess it doesn't matter. I'll get the Snow Tube at some point in Feb and be able to use it for a month before I've got to store it till next winter. I'm just very demoralized by my treatment for daring to say I don't just want some cash back. It is what it is, just please be aware that there might be supply chain issues with these things and if there is all you're gonna get from LL Bean is a coupon.

Given my purchase history, and the fact I've never asked for anything from them in the past, I thought their attitude towards me was callous. Just be aware if you have an issue it will likely be the same for you as well.

Also, when I tried to post a review describing my experience above on the LL Bean website, they said part of their review terms is that you can't talk about Customer Service or Shipping Delays. Incredible. I think the impression I had that they were a quality company turned out to just be really good marketing.

I travel nearly 100 miles to go to the one L. L. Bean store in British Columbia. On the website they advertise plus size clothing and anybody who is plus size knows that's a hard thing to find in BC. When I got there I couldn't find any plus size clothes so I talk to the owner and guess what L. L. Bean never sent any plus size clothes to the store so don't waste your time going there. They're just like target and all the other American stores, we're getting a watered down version.

I am extremely disappointed with L. L. Bean. We have been loyal costumers for years, and supported this company for years. On of the boots we have wore out after one year of purchase. We called to get our 100% satisfaction guarantee for a warranty. The manager was extremely rude and told us this was just excessive wear and tear on the boot. I had explained we only used it to go in the woods and we took care of it. We even have proof it had only been one year before the boots sole went and the stitching went. They refused to repair the boot for free or give us a new one based on the warranty. They even called us liars and did not want to listen to the proof we had, I have never talked to someone so rude. Never again will I purchase a boot or anything from them again. They are liars and do not stand by their 100% satisfaction guarantee. Don't buy this and don't believe them. Extremely disappointed in this company right now. If their was an option for no star I would do that. They are not even worth 1 star.

Bought two pair of hiking shoes and the fit is great, quite compy with the orthotic. But they were advertised as waterproof and they leak through just with the mrning dew on the lawn... not what I would call waterproof...

As a new customer I expected to get not only the 10% promo but also the 15% for being a new Bean credit card holder but they wouldn't combine the offers so I cancelled my Christmas order! It was gonna be a LLBean Christmas for my entire family, but not now! You turned this shopper off!

I have been wearing primarily LL bean for decades, shirts, jeans, boots, coats, fleece vests etc. In the last few years they have changed their color pallet to remove any bright colors from the hurricane cloth shirts, chamois shirts and polos, replacing interesting colors like salmon, red, yellow and tan with drab dull colors and plaid. None of the clothes I used to buy are available in a color I want to wear. They also gutted their guarantee.