L.L. BeanReviews 580
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L.L. Bean Reviews Summary
The company's reputation has significantly declined, with customers expressing frustration over deteriorating product quality and inconsistent sizing. Many reviews highlight issues with customer service, describing representatives as unhelpful and rude, which exacerbates dissatisfaction. Delays in shipping and returns further contribute to negative sentiments, with customers feeling undervalued and neglected. While some positive feedback remains regarding specific products, the overall trend indicates a growing discontent with the brand's commitment to quality and customer care, prompting many loyal customers to seek alternatives. Addressing these concerns could help restore trust and improve customer loyalty.
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The customer service is good but be forewarned re: the customer product reviews on the company's website - the company does NOT publish negative reviews about products unless you also say something positive about the customer service, etc. While boots, outerwear and gear are still good quality, the overall quality of their clothing has declined since they started importing most of it several years ago - I have 8-9 year old wool sweaters from them that are still going strong, while I only got a season or 2 of wear out other more recently-purchased sweaters from them.
I have been ordering from L. L. Bean for over 10 years and will continue to order from them, especially during the Christmas holidays. Their returns are pretty painless and very fair. The quality of their clothing has continued to be great. I love doing business with L. L. Bean! Sharon A.
Quality as advertised, access to customer reviews for each item, lightning fast delivery, free shipping to Canada. One of the best U.S. on-line retailers in the business!
L. L. Bean has excellent outdoor clothing and equipment. Mostly, I have bought clothing on this site. I have been very happy with the quality and durability of their products.
This site has great clothes that are reasonably priced. The site is very easy to use, and the site has great customer service. It has always been fun and convenient using this site.
LLbean's site it easy to navigate. I like that they have reviews posted as I don't have a store in my state that I can check products out at. One waning though, be wary of items that don't have any reviews. I bought a purchase that listed no reviews, was disappointed by the product and wrote a review. 6 months later my review is still not listed on the website. In other words if a product has no reviews, it may have unpublished reviews that are all negative.
To those die-hard LL Bean customers, yes the company did get my review. They commented on it and tried to make things right. I was happy with their customer service, except that they kept my review a secret. This is dishonest in my mind.
When it comes to enduring clothing quality, I end up testing things out. I have torn a number of shirts, pants, and so on. I have not ordered through their site recently, so I can't really give a 100% review of things there. But I can say that all my past orders were exactly what I expected, and the clothing wore well, lasted a long time, and was worth what it cost.
Great easy-to-use website, great prices, excellent quality, and wonderful customer service. I have been ordering from LL Bean for 20+ years. I have a credit card through them which allows me to get free shipping and to get bonus dollars for every purchase I make. I buy clothes from them and I love to send gifts from them.
I've been making purchases and dealing with LLBean as a consumer for well over thirty-five years (yup, that give's you something of an idea of how old I am). For me they are the gold standard of retailers and online merchants. Always courteous on the phone - and available, 100% money back guarantee, always decent; they treat you like they care. I've returned things that have broken and always gotten refunds - no questions asked. I have clothes from them that have lasted YEARS, and a blanket my parents bought from them that's got to be forty five years old - still gorgeous. I love them. Simply a great pleasure to deal with.
The rest of the service industry could learn a thing or two from LL Bean. To say they stand behind their products is an understatement. I bought a waterproof jacket from them and when it started to not be so waterproof, over a year later, they replaced it no questions asked. They stand behind their products for the life of the product - hard to beat that sort of guarantee.
This has got to be the best online shopping site in the universe. Same category as Zappos. Fast shipping; easy returns. Free returns if you have the credit card. I actually give Bean more business than Lands' End solely because of free returns; the site is easier to navigate; and their returns are processed much more quickly. Oh, and I like the stuff, too!
One of the easiest sites to navigate and order. Love their stuff, and great return policy.
The company was established in Main and has been operating since 1912. Gradually opened retail stores in the North-East US, Virginia and Illinois. The online store and the service are excellent. Many online shop catalogs divided by subject.
Specialized in outdoor and casual apparel. Hunting hiking and fishing gear, outdoor furniture.
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