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business logo of L.L. Bean
llbean.com
americana, casual, classic, swimwear men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the business


llbean.com
+1 800-441-5713
USA
L.L. Bean is part of L.L. Bean
Clothing item from L.L. BeanFashion apparel by L.L. BeanMerchandise from L.L. Bean clothing lineL.L. Bean fashion product

Business Highlights

General

Parent Company: L.L. Bean
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $6
Free Shipping: sometimes
Free Shipping Detail: for orders over $75

Returns

Return Policy: not free
Return Instructions: products must be in good condition
Return Cost: $6.50 return fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: americana, casual, classic, swimwear
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL, 1X, 2X, 3X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, phone, contact form
Support Phone: +1 800-441-5713

Payment Options

Payment Methods: card payments, Apple Pay, PayPal

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate L.L. Bean?
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L.L. Bean Reviews Summary

The company's reputation has significantly declined, with customers expressing frustration over deteriorating product quality and inconsistent sizing. Many reviews highlight issues with customer service, describing representatives as unhelpful and rude, which exacerbates dissatisfaction. Delays in shipping and returns further contribute to negative sentiments, with customers feeling undervalued and neglected. While some positive feedback remains regarding specific products, the overall trend indicates a growing discontent with the brand's commitment to quality and customer care, prompting many loyal customers to seek alternatives. Addressing these concerns could help restore trust and improve customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
86
value
79
shipping
72
returns
71
quality
71

We monitor reviews for authenticity

Kansas
23 reviews
36 helpful votes
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GREAT CLOTHES.
November 27, 2015

HAVE PURCHASED CLOTHING AND SHOES FROM THEM FOR YEARS. THE ONLY DRAWBACK IS THEIR CREDIT CARD SYSTEM. SHOULD MAKE ALL CREDIT CARD PURCHASES EQUAL. I SHOP OTHER PLACES SOMETIMES BECAUSE OF THEIR POLICY OF GIVING GREATER DISCOUNT IF YOU USE THEIR BANK.

Date of experience: November 26, 2015
Idaho
9 reviews
38 helpful votes
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Be a Mainer
November 23, 2015

You don't have to endure the 9 months of Winter to have great outerwear. Just visit the Bean website and warm up for the Winter wherever you live!

Date of experience: November 23, 2015
North Carolina
5 reviews
1 helpful vote
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Good values.
November 23, 2015

Have been purchasing from them for years, by catalogs and now internet. Very good quality and have certain items no one else has, like the gum boots.

Date of experience: November 23, 2015
New York
5 reviews
11 helpful votes
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Good ol' LL Bean
November 11, 2015

We've purchased a ton of stuff from them over the years. We love LL Bean's quality and service.

Date of experience: November 11, 2015
Oregon
16 reviews
35 helpful votes
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I was on my way home on my cousin Enrique Hernandez's birthday when I forgot to buy the 2 gallon bag of beans at Costco. I hastefully searched Bing for the best beans I could find online to deliver right to my doorstep. I stumbled upon this site and needless to say, there were no beans. On the bright side, I did get my step daughter a bright pink book bag with her name on it so she would hate me just a little less.

Date of experience: November 5, 2015
Colorado
5 reviews
18 helpful votes
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Quality sportsman gear
November 4, 2015

Quality sportsman gear and clothing at a good price. They accurately describe all products and provide prompt shipping of all merchandise. I have used them for many items over the years including while I was stationed overseas in the armed services.

Date of experience: November 3, 2015
Virginia
1 review
0 helpful votes
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Don't Reserve On Line!
October 27, 2015

I reserved a pair of yoga pants on line following ALL directions. Received an email stating my item was ready to pick up at the Tysons Corner store. Arrived and 40 minutes later was still without my item. First, Emily and Elena were terrific. No one could find the item. Elena and I checked every register counter after calling down to where the items are supposed to be held. After about 15 minutes, someone was supposed to come up from the downstairs area to speak with me. Another sales person told me someone was on the way. Never saw anyone from downstairs. The assistant manager disappeared when Elena told her she needed help with a customer. After 2 or 3 calls on the walkie-talkie, Kathy still was invisible and busy. Tom, the manager, was initially at a meeting and then could not be reached. I left with a gift card which Elena begged me to take, even though I told her chances of me shopping here again were very slim. I can't tell you how many sales people (and there were many) walked by me as I was standing at the top of the stairs waiting for the person from downstairs who never came. Elena was the only one who cared to ask if she could help. She personally went downstairs to check herself only to come back confused. What has happened to L L Bean?

Date of experience: October 27, 2015
Oregon
8 reviews
28 helpful votes
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Excellent Company
October 20, 2015

Consistent quality and service. I visit the Store in Maine and was very impressed.

Date of experience: October 18, 2015
Colorado
3 reviews
5 helpful votes
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Terrible scam
October 13, 2015

Did not send me my item and I had to fight with them for my refund and eventually take this up with my credit card company (still not resolved). I filed a complaint with the BBB and they claimed that they offered a replacement; this is a outright lie when none was offered. Bottom line: DO NOT BUY ANYTHING FROM THIS COMPANY UNLESS YOU PREFER TO RUN THE RISK THAT NOTHING SHOWS UP AND HAVE THE TIME TO FIGHT WITH THEM.

Date of experience: October 13, 2015
Puerto Rico
11 reviews
4 helpful votes
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Clothes shopping
October 9, 2015

Excellent customer service and nice materials for their clothes.

Date of experience: October 7, 2015
Ireland
3 reviews
0 helpful votes
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Customer experience!
October 2, 2015

They are just outstanding in the way they treat customer, with courtesy and respect.
Any one wants to relate with this company another time.

Date of experience: October 2, 2015
Vermont
5 reviews
2 helpful votes
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Great Quality
October 1, 2015

I love LL Bean. They are my go to place to get Christmas and birthday presents for my son and husband. They have a liberal exchange policy. You receive merchandise quickly often overnight. The good we have purchased have been of very good quality.

Date of experience: October 1, 2015
Illinois
3 reviews
28 helpful votes
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Love LL Bean
September 23, 2015

I've been happy with every purchase, every product, and every interaction with LL Bean. They are the only company I purchase some specific basic items from - like the slacks I wear to work and the solid color three quarter sleeve tops I wear for layering. They are my favorite on-line retailer.

Date of experience: September 22, 2015
Maine
12 reviews
18 helpful votes
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Bean's the best.
September 14, 2015

How can you not love LL Bean? They truly stand behind their products and their products (although a bit stuffy) are high quality. WARNING - LL Bean has undergone a transformation from outfitting Maine woodsmen to mincing around Deer Isle millionaires dressed in hoity toity 40 years behind the times fashions. I can only imagine who their designers are.

Date of experience: September 14, 2015
Ohio
3 reviews
3 helpful votes
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L. L. Bean is my favorite online retailer for quality clothing, outdoor gear, and luggage. Their quality is top-notch, and their customer service is the best in the nation. Nothing but a A++ for this reputable and dependable retailer.

Date of experience: September 14, 2015
Kentucky
21 reviews
14 helpful votes
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This is an awesome store!
September 12, 2015

They have every gear you can think of in regards to weather and other apparel too! All for every age! Even infant and toddlers! They have plus sizes as well as petite sizes. Go check it out either online or at a local store if you have one in town. Oh AND BTW THEY HAVE GOOD PRICES TOO!

Date of experience: September 12, 2015
Canada
9 reviews
8 helpful votes
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All time favorite
September 11, 2015

I just love shopping at L L Bean. Freeport is also an awesome destination. So happy that they will ship to Canada and not try to gouge us with high shipping and handling costs. Love their shoes. So comfortable.

Date of experience: September 10, 2015
Massachusetts
5 reviews
2 helpful votes
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Love llbean
September 4, 2015

My husband loves your jeans, and a great price too, wish I could afford to shop all the time

Date of experience: September 4, 2015
New Mexico
119 reviews
445 helpful votes
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I buy from LL Bean to look presentable. Fashionable. I have always had, year after year after year, service on which I could rely. It's wonderful to know I can rely on someone in the clothing business. In the face of so many poor online retailers, LL Bean is very, very good. Thank you.

Date of experience: August 31, 2015
Missouri
2 reviews
2 helpful votes
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Happy with my purchase
September 1, 2015

Could have added more products but still happy with the selection, customer service needs slight improvement though

Date of experience: August 31, 2015