Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of L.L. Bean
llbean.com
americana, casual, classic, swimwear men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

About the business


llbean.com
+1 800-441-5713
USA
L.L. Bean is part of L.L. Bean
Clothing item from L.L. BeanFashion apparel by L.L. BeanMerchandise from L.L. Bean clothing lineL.L. Bean fashion product

Business Highlights

General

Parent Company: L.L. Bean
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $6
Free Shipping: sometimes
Free Shipping Detail: for orders over $75

Returns

Return Policy: not free
Return Instructions: products must be in good condition
Return Cost: $6.50 return fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: americana, casual, classic, swimwear
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL, 1X, 2X, 3X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, phone, contact form
Support Phone: +1 800-441-5713

Payment Options

Payment Methods: card payments, Apple Pay, PayPal

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate L.L. Bean?
grey stargrey stargrey stargrey stargrey star

L.L. Bean Reviews Summary

The company's reputation has significantly declined, with customers expressing frustration over deteriorating product quality and inconsistent sizing. Many reviews highlight issues with customer service, describing representatives as unhelpful and rude, which exacerbates dissatisfaction. Delays in shipping and returns further contribute to negative sentiments, with customers feeling undervalued and neglected. While some positive feedback remains regarding specific products, the overall trend indicates a growing discontent with the brand's commitment to quality and customer care, prompting many loyal customers to seek alternatives. Addressing these concerns could help restore trust and improve customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
86
value
79
shipping
72
returns
71
quality
71

We monitor reviews for authenticity

AE
9 reviews
34 helpful votes
Follow Beverly E.
Unfollow Beverly E.
Share Review
Report Review

If you are in your fifties and miss pants that cinch at the waist, button down shirts and waffle weave button up long sleeve t-shirts, or are looking to be trendy with you or your child's initials standing six inches high on a backpack, then L. L Bean is your store.

Their clothes are mostly good quality, but some items are misleading. Their hiking boots for women with their own logo are made in China and tend to fall apart after six months wear and their name brand boots and shoes cost nearly three times what you would pay from other comparable stores.
A pair of Chios for instance will run you $40 or more. The prices are so high, that when they offer 60% off, you are still paying more for the item than you feel it is worth.

That said, they do offer items that are hard to find elsewhere and they do cater to tall people, which is a plus if your pants always ride up to your calves every time you take a seat!

They also offer free shipping and returns, so if something does not fit right, you can return it at no cost.

They carry a few things that are hard to find elsewhere such as bicycle shorts built into a more modest outer shell that allows you to carry things in your pockets and not have your bare butt shine through skin tight material. They also have bathing suits for men that double as hiking shorts and skirted and one piece suits for women that allow for modestly while still giving you the freedom to move and play outdoors.

Most of the clothing is outdated and many of the camping gadgets they sell are highly overpriced and not the best quality.

If you have a lot of money and like dressing like you still belong in the 70s then L. L. Bean will appeal to you. They do have a few cute things and at the end of season, you can actually find bargains, but you have to act fast on them, because they do not last long.

Just be aware that their cheapest self-logo clothing may look good when you first get it, but has a tendency to not hold up as well over time. The hiking boots I got from them had seams inside the ankles that rubbed raw spots on my ankles even with thick socks. Another friend was hiking the second year in her boots and the tread came unglued and peeled back mid-hike and several polo and pull over tees I purchased are not stretched out of shape and faded even though they have not been worn that often.

They do offer rewards points where you can earn cash back for your purchases and get $10 coupons for every $100 you spend, but considering their nearly 80 percent markup on clothing and camping gear, it really isn't the bargain it pretends to be.

Again, they serve a niche and some of their clothes are nice and hold up well, like the blue jeans and chinos, but they are expensive compared to other companies that make the same quality materials for half the cost.

Date of experience: August 31, 2015
New York
5 reviews
2 helpful votes
Follow Bruce H.
Unfollow Bruce H.
Share Review
Report Review

There is only 1 belt made in usa, all other merchandise is imported!

Date of experience: August 20, 2015
Louisiana
21 reviews
17 helpful votes
Follow ANdrew D.
Unfollow ANdrew D.
Share Review
Report Review

Kids (or their parents) buy them because they are trendy

Date of experience: August 20, 2015
Oregon
7 reviews
17 helpful votes
Follow Patricia D.
Unfollow Patricia D.
Share Review
Report Review

Excellent products
August 20, 2015

Arrives quickly. No problem with exchange. Excellent products.

Date of experience: August 19, 2015
New York
12 reviews
3 helpful votes
Follow caitlin s.
Unfollow caitlin s.
Share Review
Report Review

Great
August 9, 2015

The best website u can ask for backpacks shirts shorts ext

Date of experience: August 8, 2015
Virginia
24 reviews
28 helpful votes
Follow Kim L.
Unfollow Kim L.
Share Review
Report Review

Easy to order and came on time as promised. The quality products is really at top. No complaints.

Date of experience: August 8, 2015
California
2 reviews
4 helpful votes
Follow Jacob H.
Unfollow Jacob H.
Share Review
Report Review

Good!
August 6, 2015

I have torn a number of shirts, pants, and so on. I have not ordered through their site recently, so I can't really give a 100% review of things there. But I can say that all my past orders were exactly what I expected, and the clothing wore well, lasted a long time, and was worth what it cost.

Date of experience: August 6, 2015
North Carolina
11 reviews
1 helpful vote
Follow Susan D.
Unfollow Susan D.
Share Review
Report Review

Superior Service!
August 5, 2015

Never had a bad experience with L. L. Bean and have always been more than satisfied with their products... Still have some of my NOW GROWN children's backpacks with their initials and they're all still usable!

Date of experience: August 4, 2015
GB
3 reviews
7 helpful votes
Follow Sofia C.
Unfollow Sofia C.
Share Review
Report Review

Others online companies should learn from L. L. Bean that how to provide best services and good quality cloths.

Date of experience: August 3, 2015
Canada
2 reviews
3 helpful votes
Follow Charlotte S.
Unfollow Charlotte S.
Share Review
Report Review

SERVICE
July 31, 2015

I'm a HUGE LLBean fan... Love, love it, never had a problem they didn't fix promptly, but happens so infrequently.

Date of experience: July 31, 2015
New Hampshire
5 reviews
16 helpful votes
Follow Dan S.
Unfollow Dan S.
Share Review
Report Review

Best Company
July 25, 2015

They stand by everything they sell and what they sell is good quality!

Date of experience: July 24, 2015
Florida
6 reviews
2 helpful votes
Follow Roberta d.
Unfollow Roberta d.
Share Review
Report Review

Been shopping online in the past few decades--used to go the store in Maine once in awhile--but it's so easy to shop online and free shipping!

Date of experience: July 22, 2015
Singapore
4 reviews
2 helpful votes
Follow Elena M.
Unfollow Elena M.
Share Review
Report Review

I am completely happy with the clothing that I have ever purchased from LLB. Great way to shop, return items, and excellent customer service.

Date of experience: July 13, 2015
Austria
2 reviews
7 helpful votes
Follow Archie B.
Unfollow Archie B.
Share Review
Report Review

L. L. Bean is a very good site for shopping. Everyone should use it's services atleast once.

Date of experience: July 8, 2015
Missouri
22 reviews
16 helpful votes
Follow Donna H.
Unfollow Donna H.
Share Review
Report Review

Wonderful site
July 1, 2015

I have been completely pleased with each order I have placed on the L. L. Bean site. I recommend them without hesitation.

Date of experience: June 30, 2015
Canada
3 reviews
17 helpful votes
Follow Albert D.
Unfollow Albert D.
Share Review
Report Review

L. L. Bean is a great place to buy almost anything. I love L. L. Bean. It's usually the first site I check when I need to buy something.

Date of experience: June 12, 2015
California
3 reviews
8 helpful votes
Follow marian L.
Unfollow marian L.
Share Review
Report Review

They have the best customer service on earth. I have been purchasing from them for about 20 years and they stand behind everything they sell. Their customer service agents have stand-out courtesy. Nordstrom employees are polite like LLbean but they are paid commission. LLBean is courteous just because that is who they are. No, I don't work for the company - they are in Maine and I am in California. I have an LLBean card as well - free shipping for returns is a great benefit.

Date of experience: June 10, 2015
Nebraska
6 reviews
6 helpful votes
Follow victoria s.
Unfollow victoria s.
Share Review
Report Review

LLove LL Bean
May 30, 2015

LL Bean has been my go-to online store for outdoor gear for a while. The stitching is top notch, cust service is great, and products are top notch!

Date of experience: May 28, 2015
Illinois
11 reviews
20 helpful votes
Follow Augusta P.
Unfollow Augusta P.
Share Review
Report Review

LL Bean
May 29, 2015

This was the greatest store for all sports epi ent clothing shoes and I got a beach towel as a rememberance of my trip

Date of experience: May 28, 2015
Massachusetts
17 reviews
60 helpful votes
Follow s m.
Unfollow s m.
Share Review
Report Review

What's not to like
May 28, 2015

Great products-reliable sizing and quality.
Great return policy.
Maybe not so exciting, but basics don't get any better than this.

Date of experience: May 27, 2015