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The company's reputation has significantly declined, with customers expressing frustration over deteriorating product quality and inconsistent sizing. Many reviews highlight issues with customer service, describing representatives as unhelpful and rude, which exacerbates dissatisfaction. Delays in shipping and returns further contribute to negative sentiments, with customers feeling undervalued and neglected. While some positive feedback remains regarding specific products, the overall trend indicates a growing discontent with the brand's commitment to quality and customer care, prompting many loyal customers to seek alternatives. Addressing these concerns could help restore trust and improve customer loyalty.
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In my 30 years a customer LL BEAN has not let me down on quality, has amazed me with low prices, and never fails to blow me away with their exemplary CUSTOMER SERVICE. While most companies practice CUSTOMER AVOIDANCE, LL Bean SERVES.
Items ordered will always be of excellent quality and lasts forever when maintained well.
LLBean has earned its awesome reputation from being a quality clothier with quality service. Their clothing is top line and lasts forever. Backpacks and travel gear is exactly what you need and are looking for. 100% money back guarantee and returns are super easy. Phone orders are simple and you always get a live person.
I've never been disappointed, or returned anything I have ordered or bought at their stores. My Grandma shopped there, and I'm 72!
Great selection and quality you can depend on. I am always confident in LLBean products, Customer Service is excellent!
From Grandchildren, Children, Parents and Grandparents, we have loved LL Bean products for years. They offer true quality items at very reasonable prices, often with free shipping. We live in the Midwest with weather extremes, and find their outerwear very practical. About 5 years ago, I purchased around a dozen cotton turtleneck long sleeved tops to wear under sweaters and jackets in Winter. I liked them so much I also purchased some of their lighter weight summer tops. They have held up extremely well through repeated washings; everything is still going strong. I can definitely recommend this retailer; try them out!
Been to headquarter store in Maine. Great experience. Everyone should visit.
On line shopping here is like shopping at retail high list. Just go to Gander Mountain or Cabala's.
Wish to pay over $250 for a pair of boots? LL Bean.
When you want an item constructed with 110% quality, backed by 110% customer service then look no further. I have happily purchased wonderful products for my entire family for both winter and summer holidays that will probably out last every vacation we could ever take. Perfect fit, superb quality, and if there's ever a question their customer service is tops! Love L. L. BEAN!
I have ordered from LLBean for more years than I can remember - all my adult life, and in my very persnickety opinion expecting excellence, I see nothing but the best with LLBean in every aspect. This is how much I shop LLBean: I always use my coupons, but think I have enough for a couch almost now. I love LLBean! We had their large Capel wool rugs all over our home that sadly flooded and are gone now. They were beautiful. LLBean tops all the charts. The quality is perfect. The styles are classic - not passing fads - and always look good. The people and integrity are amazing. I can't begin to tell you the help they have given over the years. They want to help. Their guarantee is unconditional as opposed to so many other stores. I recently called asking about buying another very nice dog bed they no longer had in stock, because over the years, one of my dogs scratched a hole in the bed. They offered to take it back! I did not take advantage of that since my dog destroyed it over the years; yet, they are just amazing!
Have shopped here for several years. At Christmas we buy their wreaths and other live decorations, they remind my of the Northeast, I'm now living in the south. We also buy their clothes, shirts are excellent, weather jackets excellent. Delivery excellent, a good value
I love L. L. Bean. They have free shipping and on-time delivery. Put that together with their high-quality products and you have a really fine store. I shop online now and feel confident about my orders because they have so many customer reviews that tell me about the sizing and any other details that I need to know about the product before I order. L. L. Bean's customer service can't be beat by anyone.
Always a pleasure to shop this site. Quality merchandise and customer service.
Generally like the merchandise except that I'm a plus-size gal and they don't carry much. Clothing design seems a bit old-fashioned. Like their footware and home items.
Clothing can be very expensive so that’s why I shop for the best value not necessarily the cheapest price. And there is a big difference between the two. Trust me I know. I have bought many items purchased at an unbelievable price that claimed to be a great quality name brand only to fall apart after the first or second wash. I was left scrambling to find the “Returns” link only to my horror to find out there was none. One of the first things I look for while shopping for online fashions is does the site offers a 100% satisfaction guarantee? I also look for a company that been around for a while. L.L Bean fits both of these important criteria. In addition, I look for value. And by value I mean clothes that are somewhat timeless. I shop for new styles and colors that tend to be classic in style. This way I can wear them longer as opposed to items that have a short fashion lifespan. Not to say that buying in vogue cloths is taboo just be smart about it. Most of the clothes at L.L Bean fit into what I call a timeless category or as close to it as it can be therefore providing great value I can wear year after year. Many times they will offer free shipping or a free $10 card with purchase. This is the time to buy. Their tees and capris look great and wash and wear very well. If you take care to wash and not over dry them they come out of the wash wrinkle free. There tee three-quarter sleeve v-neck in cornflower blue is one of my favorites.
SO much better than our local school uniform store that carries only the brands made out of scratchy itchy uncomfortable fabrics. A few mother got together & had our school's adminstration register our school because their uniforms are so much better. Higher quality, better fabrics with all cotton options. What a relief.
Quality products, warranties and easy returns. Well mostly quality products but no probs returning if I don't like for any reason!
LL Bean has free shipping on all purchases, which makes them my 'go to' website when looking for camping items and clothes. Their camping equipment has in general proven to be very good value, and in the past so have their clothes. Recently however, some old standbys such as my husband's flannel shirts have been shrinking. In the past these shirts would last for many years. The reduction in quality was not compensated by a reduction in price, so now I go to Cabelas, Land's end, or Eddie Bauer and compare prices and ratings before buying. Still, I do like LL Bean but I don't take their quality for granted.
There is no question about L. L. Bean's quality, service and guarantee however every L. L. Bean person I've talked to seem to have a smile in their voice and make you feel like they really appreciate your business!
Quality products and free shipping give me a win-win experience.
Answer: Nope. But I have heard the Bonzo Dog Doo Dah Band's Gorilla album and it's my fav.
Answer: Fairly easy to get a CS rep via chat or phone but they aren't as conscientious as they once were and seem to use a lot of canned responses.
Answer: If you don't get results from one customer service representative, ask to speak to a supervisor. I emailed my question in and had a quick response and exceptional service. Had I not, I certainty would have gone up the chain of command.
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