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LiveAuctioneers has a rating of 2.1 stars from 332 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LiveAuctioneers most frequently mention customer service, credit card and phone number. LiveAuctioneers ranks 90th among Auction sites.
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My 3 original authentic Art / paintings which I still own are reported sold on Live auctioneers & with ridiculous low prices... who did that? Why? As of date 3-22-2020 I am the sole owner since the 90"s!
They sell aliexpress goods and scammed you with the outragous shipping fee. All fakes goods. Becareful with their hidden cost
They take your belongings, and undersell them, and don't honor the reserves you may want to put on certain items. They are incompetent at paperwork, and simply don't keep records or have proof of sale. They don't communicate. Small claims court here we come.
I LOVE THIS SITE FOR DEALS! I am a longtime customer of this website, and have purchased from quite a few of their auction houses. You do, however, have to find your own shipper.
I have carefully watched the bidding on this site, for various auctioneers that they represent. They keep relisting the same items again and again, because they don't sell. There was a print that had been "auctioned" several times before. Minimum bid was $1. I bid $10, and it showed the bid at $1, with 1 bid. My reserve bid was the $10 max bid I entered. Just before it closed, a "bid" came in at $250. After the close, it showed 1 bid at $250. Had this been a real auction, you would see 2 bids, my original one and then the "$250 bid", which of course was a sham, designed to make sure a minimum floor was established that they'd "sell" at. This exact same item will show up again in a few weeks (they don't even change the # out of # of the print, so you can tell it's the exact same print). Same thing happens in the live auctions. You go in and bid $100 on something, it shows it, and then the next bid is $1500. Who would just come in and bid $1500 on something with a $100 bid? A shill, that's who. With some of the auctioneers, if they don't get the price they want, they just post "Lot Passed" after the auction. No mention is made of a reserve. Stay away from these shysters - there are no deals to be had here.
I just watched every single item sell for just under 50% of their low estimated value. Not on any planet at any auction could this happen naturally. They are artificially bidding the price up to 50% of the low estimate. So really it's a sale not an auction. So if you want to pay 50% of the low estimate go ahead otherwise move on. It's a scam.
All you do is try to make accusers jump through ridiculous hoops and do the research for you. I gave simple validation of fraud proving steps and you refused to do that quipping. Prove it.
Hello Nancy,
As you might imagine, we take the integrity of the LiveAuctioneers platform extremely seriously and, so, investigate any report of fraudulent behavior. We have a zero fraud tolerance policy. If you could please send over the information that you have on this matter to [email protected], one of our representatives will be able to assist with insuring that this matter is investigated. We look forward to hearing from you.
Tony
LiveAuctioneers Support Team
I won a lamp for 10.00 and after having to chase them down to find out what was going on after I paid teh 10.00 lamp became a 100.00 lamp with extra fees, taxes, shipping etc. I sell on Ebay all the time and if I sold someone something for 10.00 then charged them 100.00 Id be kicked off. Its all BS. Dont waste your time. Also, I won only 2 auctions after placing like 70 bids. I think if the amount is too low they bid themselves last minute so they dont have to sell the item at such a low price. Also I won one other auction and they said I didnt pay within thier time limit (a few days) so they cancelled the order and Im still trying to get my money back. The auction house blames the seller the seller blames the auction house and you get screwed.
I bought a lot of jade bangles from this auction house, all their Chinese certificates stated as Grade A but when the GIA results checked are all DYED, POLIMER IMPREGNATED.
All jade are fake, I lost huge amount of money and it's too late to claim my refund. The support center is helpless.
This auction house took away my faith.
Be aware!
Don't waste your time. They say your high bid, then some one else wins at same bid. Send you nothing but junk emails.
They allow people to create fake auction houses and sell fraudulent merchandise. Almost everything is fake.
No vetting of the Auction Houses they allow to sell, Obvious Fakes being sold from Scam Auction Houses, with no employees listed or any physical address. CEO Phil Michaelson an obvious hypocrite look at his twitter page love the retweeted quote about "Honesty" All the while his business is trolling for new buyers for his auctions houses to rip them off. Phil is this what they teach you at Harvard (ethics 101 haha), how unethical can these auction platforms be allowing this to go on? They make a percent off every bid that goes through them, good luck trying to recover your money when you buy a FAKE ITEM. If your going to buy something at an auction do not expect it to be authentic huge majority is not, its the 3rd largest scam out there and if you do go direct through the auction house not a platform, If the house does not have a physical address, name of persons working there, and only takes debit, cash or wire transfer, run away. Auction Platforms should be held accountable and there should be laws protecting consumers from the fraud they engage in, Where are all the Harvard Lawyers dealing with consumer law and protection?
LiveAuctioneers is a live auctions marketplace connecting buyers and sellers of art, antiques, jewelry, and collectibles across the globe.
Broadcasting thousands of auctions in real time, the site allows unprecedented access to unique items in live bidding format.
Hello James,
Thank you for your rating! We look forward to seeing you again in one of our many auctions.
Sincerely,
Francia
LiveAuctioneers Bidder Support Team
This website does not help its customers. It not even possible to find a help contact form or help email address on the site. One simply uses the info email address (after assuming it's the only way to do it when finished searched to no end) to move forward. They appear extremely untrustworthy. I have tried to close my account multiple times and each time I am told the account is closed, but after waiting a week or two, I login to the account, no problem. It still has all of my information on it and works fine. Customer service will reply and tell me it isn't open, it is closed. They are worthless and likely a scam to collect personal information. Beware.
I am a federal firearms license holder, a guy had me transfer a gun he won in auction from Kraftauctions through Liveauctioneers.com. Kraftauctions sent me the wrong gun. I call them and was told to ship it back & they will pay me! I sent them the receipt & they didn't even acknowledge receiving it. No reimbursement, ripped off! Then I informed Liveauctioneers.com & they said they would help but did nothing. Probably great to those who never had a problem but I can't trust them because I can't trust their sellers or their ability to make them come clean
I started to purchase from a couple of their auctioneers. I was always well treated and have been very happy with the companies they represent. A lot of great companies and good buys, but still be aware of the reputation of the actual company you will be dealing with. I truly enjoy using this site. Thanks live auctioneers.
Hello Louise,
Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!
Sincerely,
Francia
LiveAuctioneers Bidder Support Team
Answer: Hello Tim and Ted, Would you be able to provide me with your case numbers so that we can provide you with proper responses? Contrary to what you might think, we are trained to handle cases in the best way we can and I would love to see if there so something more that we can do for you Tim!
Answer: Hello, Please refer to our article below for a brief explanation on bid retraction: https://help.liveauctioneers.com/hc/en-gb/articles/24710276255249-How-to-cancel-retract-my-bid Thanks
Answer: Hello Mayer, Thanks for reaching out. Can you kindly email [email protected] once again or provide us with you email. Kristelle is no longer with us. Regards, Bidder Support Team
Answer: Hi Tim, Thank you for reaching out. Can you please email us at [email protected] with your account's email address so we can look further into this. Best, Bidder Support Team
Answer: Hi Russell, Thank you for reaching out. Can you please email us at [email protected] with your account's email address so we can look further into this. Best, Bidder Support Team
Answer: Hi Theresa, Thank you for reaching out. Can you please email [email protected] and provide us with the Invoice number of this transaction or any other details so we can try and mediate a solution. Best, LiveAuctioneers
Answer: Hello, Can you tell me the email address for your account so that I can look up what might be going on?
Answer: Hello, Yes, you can! You just need to set up your free account and you will have access to our entire past sale history.
Answer: Hello, In regards to Authencity, you need to review the item and its description. That should give you most of the information that you are looking for in regards to the piece. If you still have questions after that, you can reach out to the Auction House directly either through the LiveAuctioneers portal or the Auction House's contact information that is on their Auctioneer page.
Answer: Hello, Are you talking about leaving feedback on Sitejabber or for an auction house that you had a purchase with?


Hi Wasted,
Thank you for your rating! We look forward to seeing you again in one of our many auctions.
Sincerely,
Lhea
LiveAuctioneers Bidder Support Team