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LiveAuctioneers Reviews Summary
LiveAuctioneers has a rating of 2.1 stars from 332 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LiveAuctioneers most frequently mention customer service, credit card and phone number. LiveAuctioneers ranks 91st among Auction sites.
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My experience was exceptional. My artwork was packaged professionally and communication between the auction company and myself was responsive and efficient.
Made purchase online, and everything went smoothly. Item shipped and arrived quickly. Totally happy!
Hello Ralph,
We appreciate you taking the time to give us a 5-star rating! We look forward to assisting you again soon.
Lhea
LiveAuctioneers Bidder Support Team
Hello Brenda,
Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!
Lhea
LiveAuctioneers Bidder Support Team
Stay far away from this group AND their affiliate Austin Auction Gallery - the online bidding closes and it shows you have the winning bid- then they use your high bid to bid up other bidders on Live Auctioneers site - NICE TRY - my eyes are WIDE OPEN to your predatory practices - at the close of bidding on Austin Auctioneers own site I had the high bid on six lots - all six lots had no other bidders bidding on the items against me which is how I usually bid - MAGICALLY overnight SOMEONE on LIVEAUCTIONEERS apparently won the items - my gut feeling they didn't want to sell the items that cheaply for bottom reserve price so they faked sales to other bidders - SCAM SCAM SCAM don't waste your time on either site - I have photos showing I had the high bid on all six items - it just isn't humanly possible for me to have lost all of them to last minute bidders
Hello Janet,
I am sorry to hear about your experience. Please reach out to us at [email protected] so that we can try to help to resolve this situation. Please let us know if you have any other questions, as we are always here to help.
Sincerely,
Lhea
LiveAuctioneers Bidder Support Team
The item I bid on was exactly as described. The people courteous.
Hello Martha,
Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!
Lhea
LiveAuctioneers Bidder Support Team
I have bid in many LiveAuctioneers auctions - they are always fast and efficient!
Hello Katherine,
Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!
Lhea
LiveAuctioneers Bidder Support Team
The title I gave it says it all. They represent the best auctions around. I have had a lot of fun, bid and bought a lot of great items for my collections. I will say it again LiveAuctioneers are in my hummable opinion The Best Around!
Hello John,
Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!
Audrey
LiveAuctioneers Bidder Support Team
I had order a WW2 uniform grouping. Everything was packaged very well and arrived fairly quickly via ups. I would definitely recommend LiveAuctioneers. They haven't let me down so far. Thank you.
Hello Henry,
Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!
Audrey
LiveAuctioneers Bidder Support Team
I left 2 bids on artwork at auction site, one was low the other was way high compared to starting price. Both were executed correctly and the winning bid on the high bid lot was very low, so I feel they did a good job for me and it was a fair auction.
Hello Brian,
Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!
Audrey
LiveAuctioneers Bidder Support Team
I love being able to follow auctions over North America but the site navigation could be much better. It should easier to get to auctioneers I follow to see upcoming auctions and I should be able to choose whether simply follow my local auction house or collect a certain type or both. At present it's very confusing and as I only on the site intermittently I just gave up.
Hello Heather,
Thank you for your rating! We're happy you had a great experience with us. Thank you for your feedback. We appreciate it so we can further improve bidder experience.
For any questions or feedback, please feel free to reach out to [email protected]
Audrey
LiveAuctioneers Bidder Support Team
Hello Gayle,
Thank you for your rating! We're happy you had a great experience with us. Please let us know how we can earn that extra star.
Audrey
LiveAuctioneers Bidder Support Team
Hello Nigel,
Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!
Audrey
LiveAuctioneers Bidder Support Team
If there was a way to return the item that I just receive I Would….
Because it looks fake.$875.00 for junk… I'm done good bye
Next time I want to buy a solid gold chain I will go to my friend jewelry
Store to buy…. Between the money you bet on plus auction fee then
Shipping coast it came out to $875.00 for unhappy buyer I'm done!
Hello Thomas,
I am sorry to hear about your issues with your purchase. Please reach out to us at [email protected] so that we can try to help resolving this situation. Please let us know if you have any other questions, as we are always here to help.
Sincerely,
Audrey
LiveAuctioneers Bidder Support Team
Can we be thankful for Live Auctioneers? Yes!
They are doing an impossible job. Some people have complained about unethical auction houses. Yes, they are out there... but Live Auctioneers is giving you a terrific shopping experience. If you complain... they will fix it OR take it off their website.
It's a good company.
Hello Cornelia,
Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!
Audrey
LiveAuctioneers Bidder Support Team
I see items that sell for 1500 dollars and they are listed again after the auction ends. That is extremely deceptive and I won't buy anything there for that reason. Also beware of fake designer items. Handbags ect. Some are real some aren't.
Hello Dawn,
I am sorry to hear about your issues with your purchase.
As the online bidding platform, LiveAuctioneers are not necessarily experts on specific items. As the item is in the possession of a specific auction house, they would be the best point of contact to request any information you feel may be missing on the item page. In direct response to your question, all auction house sellers on our platform are screened prior to inclusion on our platform. We then do periodic audits, as well, both directly and then via monitoring review sites and our own feedback scores for each auction house. We have found that is very hard for us to make a subjective judgment on whether a particular item or auction house offers its buyers good value—but, we also believe that all sales should be based upon accurate and transparent descriptions such that there is no tolerance for intentionally misleading information on our site. In the event that we detect questionable behavior, we suspend the auction house from posting future auctions on our site.
Please reach out to us at [email protected] so that we can try to help resolving this situation.
Please let us know if you have any other questions, as we are always here to help.
Sincerely,
Audrey
LiveAuctioneers Bidder Support Team
Great experience, would like to see all auctions be required to handle in-house shipping for smaller items. Buyers need to consider cost of shipping on larger items before placing a bid.
Hello Roger,
Thank you for your 5-star rating! Should you have concerns, please reach out to [email protected]. We hope to see you again soon!
Lhea
LiveAuctioneers Bidder Support Team
I have been with Liveauctions for a few months now... its been mostly a pleasant experience... especially with Bk auctions, absolutely fabulous customer service and shipping times, I buy with four other auctions on this site and shipping time is very slow although I pay the invoice as soon as I receive it, not gonna down anyone or mention any names, you know who you are... thank you Bk auctions, excellent service so far... and to liveauctions in general, please safeguard our personal information as hackers are getting smarter as we speak...
Thank you
Best regards
Millard Ellis
Hello Millard,
Thank you for your rating! Thank you for your feedback. We appreciate it so we can further improve bidder experience.
For any questions or feedback, please feel free to reach out to [email protected]
Lhea
LiveAuctioneers Bidder Support Team
I like this site very much, but by including rubbish sellers of rubbish stuff - page after page after page of them - it is getting to be no better than ebay.
Hello Ken,
Thank you for your rating! Thank you for your feedback. We appreciate it so we can further improve bidder experience.
For any questions or feedback, please feel free to reach out to [email protected]
Audrey
LiveAuctioneers Bidder Support Team
But I lost a lot of money because of this auction, they did not refund my certification costs for the counterfeit bills they sold me. They should pay me my expenses and as well as for moral damage. I practically did the job for them, they should pay my efforts and you should also put some punishment for this type of activity. Kind regards, A. Airepetian
Hello,
Thank you for your 5-star rating! Should you have concerns, please reach out to [email protected]. We hope to see you again soon!
Audrey
LiveAuctioneers Bidder Support Team
Overall not pleased with payments processing and shipping. Only a few auction houses make me come back.
Hello Philippe,
Thank you for your rating! We're happy you had a great experience with us. Thank you for your feedback. We appreciate it so we can further improve bidder experience.
For any questions or feedback, please feel free to reach out to [email protected]
Audrey
LiveAuctioneers Bidder Support Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Andy,
Thank you for your 5-star rating! We're happy you had a great experience with us. We hope to see you again soon!
Lhea
LiveAuctioneers Bidder Support Team