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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Customer service responded within 24 hours of my inquiry and provided a satisfactory resolution to my question.
I have never had a bad experience in this store and I appreciate how the situation was quickly resolved.
They fit good I like the sayings. Fun to wear, people love the sayings also.
OK So far ok I can't tell the shirt quality until it has been washed a few times
I couldn't change the number of items to zero.
Some boxes took info, some were drop down. Get consistent.
My experience is always a"positive" one. I always experience no problem placing my order. I am notified when it has shipped out from your company. I love the way I have the ability to "track" my order until it reaches my doorstep. Lastly, I love the follow-up e-mail to see if I received the item(s) that were shipped to me.
I have always had an extremely "positive" experience" when shopping with your company.
My shopping experience so far has been fantastic. I always have a positive experience with shopping with your company.
My shopping experience so far has been "fantastic".
My shopping experience so far has been exceptional with your company.
I bought the shirt that read Sisters - mikes apart.
I gave them to my sisters and asked them to wear it in my birthday…they loved them and test they wore them. It was a big hit. My friend has 7 sisters and she just ordered them for her sisters, so I guess I did good
It's really hard to figure out how to order multiple item if the same design. I finally got it!
So I placed my order and when I got to check out you had 2 shirts listed. I ordered 1!
I try Ed to edit it and it wouldn't let me. I had to go out and chat with someone to get help. I finally get t it straightened out. I can't wait to get my new shirts. Your sizes are wrong. 3X should be size 18. Just wanted you to know. I love the 2 other shirts I bought.'
Sincerely, Kristin Kidder
I've order both these shirts before and you sent the opposite sizes. So I'm reordering them. It also said that I was suppose to get 15%off my order. Why didn't I get it?
I was extremely disappointed with the color of the Tee shirt I ordered.
I ordered Dark gray, however, upon receiving the shirt it's an ugly brown.
I have reordered in another color.
I will be returning the original one for a refund!
Bought what made me laugh and gave them away! Good quality hats and snarky sayings for chuckles- good buy!
The selection is wonderful, however, the shipping costs are exhorbant,
I know that postage is expensive, but this is completely out of line.
Also the product - I don't have the number now, was clearance - I just loved the material, but the blouse - size small, was like a tent! Previously I had ordered a medium for the same blouse - also was like a giant tent!
Dear Customer,
Thanks for the feedback.
We apologize for any difficulties you may have experienced with the shipping cost and product quality of your recent order.
Regarding the shipping cost, we strive to provide competitive and fair shipping rates to our customers while also ensuring that packages are delivered safely and efficiently. We will evaluate our pricing to ensure that it is consistent with industry standards and work to improve our communication regarding shipping costs. You can enjoy free Standard shipment when the order amount after the discount is over $79.
Regarding the sizing issues with the blouse, we apologize if the size did not meet your expectations. We take product quality seriously and work to ensure that all sizes are accurate. Final sale items are not returnable, but we the item we sent is the incorrect size, we would be happy to assist you with a return or exchange for a different size or item. If the actual dimensions of the item we have sent you are not the same as the ones stated on our size chart, please send us the photos of the real item with size measurements for our check.
We apologize if you have not received a response from us. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails.
Upon checking, we did not receive any emails from you. Please contact us via email [email protected] or online chat: https://lilicloth.com/contact-us
If you have any specific concerns or questions about your order, please do not hesitate to reach out to our customer service team for assistance. We are committed to ensuring that our customers receive the best possible shopping experience with us.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM
The selection is wonderful, however, the shipping costs are exhorbant,
I know that postage is expensive, but this is completely out of line.
Lots of choices. Men and women styles. Sayings for all occasions and reasonable pricing. Discounts when you purchase more items.
I had fun perusing the different tee shirts, and was inspired to buy 10 different ones. All the tee shirts are way too small and of poor quality. The iron-on transfers were stuck to the inside of the of the shirt. I will never buy anything from Lilicloth again.
Dear customer,
Thank you for your feedback. We apologize for any inconvenience caused by the size and quality of the T-shirts you ordered.
We take all customer complaints seriously and would like to assist you in finding a solution to this issue. You can send us an email to submit your return request. We will continue to improve the quality of our products to meet the needs of users.
Regarding the iron-on transfers, we will ensure that our quality control procedures are reviewed to ensure that such issues do not occur in future orders.
Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this issue for you and restore your confidence in our products and services. If there is anything else we can do to assist you, please do not hesitate to contact us at [email protected]. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
LILICLOTH.COM
I had fun perusing the different t-shirts and laughing at most of them.
Selecting sizes and colors was easy and the price was agreeable.
So far I'm not happy! When I can return the clothes and have my money returned I'll be grateful. I don't know what sizes to choose - likely medium.
Dear customer,
We apologize for any inconvenience you may have experienced with your return process. However, we did not find any information about a return in our email correspondence regarding your order. You can send us an email explaining the reason for your return so that we can assist you with the process. Regarding your return request, you will receive a response within 24 hours after successfully sending the email.
Please note that our return confirmation email may sometimes be filtered into your junk or spam folder. Therefore, we kindly suggest checking your junk or spam folder to see if you received any emails from us.
If you still need help with your return process, please do not hesitate to contact us at [email protected]. We'll get back to you within 24 hours.
Best regards,
Jules
LILICLOTH.COM
So far so good. When I receive the clothes and they look great and are well--made then I'll likely increase my appreciation.
I clicked on a coupon for first time shopper (I believe it was 18% but there is no place to enter it. Then I received 2 shirts, and was charged for both. Don't believe I ordered 2, and certainly did not intend to.
Dear customer,
Thank you for your feedback. We apologize for the coupon not being applied as promised, but we need more information to address this issue.
After reviewing your order, there is no coupon code applied to your recent order. Please send us an email with the specific coupon code you want to use so that we can investigate and resolve this issue. It should also be noted that only orders that meet the usage conditions can successfully activate the coupon code. Coupons cannot be stacked for clearance products (final sale products).
You can see the discount code input box on the payment page, and you need to manually enter the code to activate the coupon. If you are a mobile user, please note that after filling in your address, you can find the entrance to enter the coupon code in the middle of the payment page.
If you have any further questions or concerns regarding our promotions or offers, please don't hesitate to contact us at [email protected]. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
LILICLOTH.COM
Great prices, service and quality,...I'd recommend them..
Great products... great prices... have shopped here often. I've never been disappointed
Great products and are exactly as described
I tried twice to obtain return ticket and never received one. I tried to enter info for live chat without success. Also tried to enter info to cancel second part of order i have not received and was locked out.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the return process.
About return, we have checked and confirmed we received your email and replied accordingly on June 29 andJuly 7th. The email address with the suffix of msn.com may have blocked our mail.
If you did not receive, please try to check it on your spam folder. We also sent an email to you today about your require, please check soon. If you continue to have issues, please contact us directly via chat so that we can assist you in resolving the issue as quickly as possible.
When there are too many customers asking questions. The customer service response will be a little slower, please understand. Please try to start a chat again.
We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need any help, please do not hesitate to contact us via [email protected].
Best regard,
Ashley
LILICLOTH
It's kind of hard to talk about their ability to communicate they have no ability and the way they communicate is repulsive and I can't get it straight answer from it took me 57 emails to get one email back to talk about my order it took one month maybe about 2 months to get my order out of the building
Some material has a weird feel, but it's still cute.
First of all... I got an email regarding my purchase. It was asking me to respond to it! It offered "yes, I received it" and then it had options about not receiving my order, etc. But these second offers had NO place to click on! So I am using this option to complain! Where is my order for a shirt with Algebra saying on it? I received the other 3 shirts but NEVER got this one!
Dear Customer,
We apologize for any inconvenience caused.
We have looked into your order history and can confirm that the items in your order have been shipped and delivered.
However. Please note you only ordered 3 items in the order. Not 4.
If you have not received the shirt with Algebra, we recommend contacting your local USPS to check on the status of the delivery. You can check the order tracking information on this page https://lilicloth.com/order-query after filling in your email address and order number.
Alternatively, please feel free to contact us via email at [email protected], and we will be happy to assist you in tracking down your package.
Thank you for being our customer! Our apologies for any inconvenience this may have caused. Wish you have a nice day!
Best regard,
Mandy
LILICLOTH
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear Customer,
Thank you for bringing the issue regarding the unexpected shipping charge to our attention. We apologize for any frustration or inconvenience this may have caused.
Please note that the shipping charge is adjusted by our system automatically, it depends on the distance and parcel weight.
You can enjoy free Standard shipment when the order amount after the discount is over 79 USD. (Excluding final sale items)
Upon checking, your order amount after the discount is not over 79 USD. Sorry your order cannot enjoy the free shipping.
We understand your concern about not having a chance to cancel the order after entering your card details. And after filling in the address before payment and the system will automatically calculate the shipping cost for you. You can see the shipping cost before making a payment. Please contact our customer service team if you need to cancel the order.
Please be assured that we value your satisfaction as our customer, and we are committed to resolving this issue in a timely manner. We appreciate your patience and understanding as we address this matter.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM