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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Have purchased several times and always happy with product. In this case I complained to no avail about an improper $22.00 or so shipping charge. Will be more careful in the future and have items coming where order indicated free shipping.
Good site and easy to us. Products are clever and fun gifts
On September 1, I ordered a T shirt for a birthday present for a friend whose birthday was September 13. I immediately noticed that although I h ad selected medium, the order said Lilicloth would ship a large. I never succeded in reaching anyone. I am surprised to get this request to rate Lilicloth because today is October 4, almost 5 weeks since I placed the order and the T-shirt has not arrived. (Birthday long over. Why would Lilicloth expect a positive review? Even if the T shirt arrived 5 minutes ago and I don't know about it, after all this time my review would still be negative
Dear customer
We sincerely apologize for the inconvenience you experienced while filling in your address. We value customer feedback, and we will do our best to improve the process to make it more user-friendly.
You do not need to fill in the billing address as we will not send you any bills. Only a shipping address is needed.
About the shipping cost, it depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process.
We now offer free shipping when the order amount after the discount is over $79.(Final sale items are excluded).
Well received your feedback regarding the shipping cost. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
LILICLOTH.COM
I had to search & search to find this t-shirt in lavender...SUCCESS! I was elated! I waited and waited for it to arrive. It was ordered in late June. I waited & waited, then I received notification that it would be delivered by August 13. It arrived on August 29!
I had to search & search to find this t-shirt in lavender...SUCCESS!
Eventually, my order was fill but not in a timely fashion. They charged health [for them] prices then shipped in 3 shipments [obviously waiting for deminished stock to come in from china. Eventually got everything but...
I'm satisfied with the product, price and delivery
Thanks
Glad you have paypal. Did not realize this was coming from China. If I had I would not have ordered the shirts.
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the delivery issue.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping.
Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. We were unable to give a specific arrival time as these factors are uncertain. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
For more details, you can check the shipping policy here: https://lilicloth.com/information/shipping-policy
After checking, we can confirm that your order was delivered.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
LILICLOTH
Ordered my shirt 3 weeks ago and am still waiting. "Tracking" tells me nothing... "left manufacturer" and "cleared customs" then nothing for the last 2 weeks. Very unsatisfied.
Dear customer
We apologize for any inconvenience or frustration you have experienced with the shipping of your order. We understand that delays in shipping and communication can be very frustrating, and we want to ensure that all our customers receive their orders in a timely and efficient manner.
Regarding the estimated delivery time, please note that the expected delivery time for standard shipping is 12-15 business days. You may refer to our shipping policy（https://lilicloth.com/information/shipping-policy） for more detailed information on our shipping process.
In regards to your specific order, we apologize for any confusion caused by the tracking information. Please note that sometimes customs clearance may take longer than expected, which can result in delays in shipping and tracking updates. However, we are pleased to confirm that your order has been successfully delivered. Hope our item will meet your satisfaction.
We appreciate your patience during this time. If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM
I've purchased several items from this company for my wife. She has really enjoyed them. Delivery has been quick and accurate.
The shirts are great and of good quality. Shipping is from out of the country (something that wasn't made clear on the order page), but they did arrive. Pricing was a bit more expensive than I had hoped, however, I will probably order from them again.
First order I placed was great. Gave one T shirt to my daughter and she's over the moon with it.
When my next order comes in the next or soI hope it's gonna as as good as the first.
It's obvious when you try your product on that it is likely too small. There's likely some cost savings by making the product smaller, using less material, but frustrating when you find that the size that you typically wear is too small when you order from Lilicloth.
Add to that, orders are usually a long way out before you receive them. And, since the product is too small, you will have to pay for return shipping at your expense.
Then, to a lesser degree of concern, I find that the printing on the shirt is not straight. It's tilted several degrees off. Not sure that I'll order from this company again.
Dear customer
We apologize for the inconvenience you have experienced with your recent orders from Lilicloth. We would like to address your concerns regarding the sizing of our products, the shipping time, and the quality of the printing on the shirts.
Regarding the sizing of our products, we apologize if our sizing chart did not provide accurate guidance for you. We strive to provide detailed sizing information on our website so that customers can make informed decisions about which size to order. However, we understand that different items can have varying sizing standards, and it may not always be clear which size is appropriate. If the actual dimensions of the item we sent you are different than the ones stated on our size chart, please send us photos of the real item with size measurement for us to check.
Regarding the return shipping cost, we apologize for any confusion this may have caused. As stated on our website, buyers are responsible for the return shipping cost.
Regarding the quality of the printing on the shirt, we apologize if the print was not straight. If you could please send us some pictures of the item to check if it's not as described, we would be happy to investigate further and assist you in resolving the issue.
In regards to the longer shipping times, we apologize for any frustration this may have caused. Our products are shipped from overseas, which can result in a longer shipping time compared to domestic shipping.
Thank you for bringing these issues to our attention. We will take steps to improve our size charts, shipping times, and quality control processes to ensure a better experience for our customers.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM
I received my shirts ordered XL 5 of them all 5 shrank to about a medium size shirts were all there but the the amount they shrank were ridiculous I wouldn't order from this company again
I am still waiting for the last few shirts to be delivered from my last order. There are still 2 or 3 shirts to be delivered.
Shipping charge of 9.99 is high for 2 to 3 weeks.to wait for product to come
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the shipping cost and shipping time.
Sorry for letting you down. The shipping cost depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process.
We now offer free shipping when the order amount after the discount is over $79.(Final sale items are excluded).
Our team is committed to processing and delivering orders as soon as possible. Once it be shipped out, we will email you the tracking number.
You can check our shipping policy: https://lilicloth.com/information/shipping-policy
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you have any further questions or concerns regarding your order, please don't hesitate to contact us at [email protected]. We'll get back to you within 24 hours.
Best regards,
Ashley
LILICLOTH.COM
Over charged on shiping. This is my first order and my first and LAST order
I found what i wanted clicked on it and bought it what more do I need to say
Excellent, in virtually every aspect!
NO, the answer given satisfactorily addresses the question.
Excellent, in virtually every aspect!
Great Merchandise. I will always shop here for my T-Shirts and caps
Lovely variety of items; very good prices; medium weight fabric. Use size chart to determine correct US sizing. Very good quality sewing.
Lots of style options, great prices, slow shipping so be patient. The polyester/spandex styles are smaller than the size chart indicates, so order a larger size than usual.
Clever shirt idea that I've not seen elsewhere. But the shipping is pretty slow.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer
Thank you for bringing up your concerns regarding the free shipping policy advertised on our website. We apologize for any confusion or frustration caused and would like to provide you with clarification on our shipping policy.
You can enjoy free Standard shipment when the total price after the discount exceeds 79 USD. (Excluding final sale items)
Additionally, orders with the total price after discount exceeds 69USD, are eligible to receive a free gift. You may have mistaken the condition of getting a free gift for the condition of free shipping.
Upon reviewing your order, we have found that your order amount after the discount does not meet the minimum requirement of 69.00 USD for the free gift or 79.00 USD for free shipping. We apologize if this was not made clear during the ordering process.
After filling in the address, the system will automatically calculate the shipping cost before payment. To learn more about our shipping policy, including the terms and conditions for free shipping, please visit our website at the following link: [https://lilicloth.com/information/shipping-policy]
We understand that this may be disappointing, and we apologize for any inconvenience caused. We value your feedback and will take it into consideration as we strive to provide a transparent and positive shopping experience for our customers.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM