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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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The T-shirt was as expected but the blouse was not. The sleeves were too long and the fabric was not what I expected.
It was great but I need to know how many more pages there are left. I got up to 24 and had to quit.
I read the description and looked at the photo, and it appeared I was buying a lightweight sweatshirt. What I actually got was a lightweight tshirt. Oh well. Lesson learned.
Very easy...the order was complete and delivered promptly
I really liked the look of each shirt I ordered, but one XL fit good and another XL was too big. I also had ordered a small shirt for a gift and it is way too big also. Because of the cost of returning the one shirt, I'm going to keep it and hope that she may use it to sleep in.
Shipping costs are absolutely out of this world...shame on you
It is always easy to order from Lilicloth. There are always new t-shirts animal related, which I like.
The website is always easy to use.
It was easy to place the order. Quality will be determined later
I had an issue with a coupon code that they quickly rectified. Excellent customer service and support!
Dear Customer,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by discount code.
We are glad to see that you have received our promotional email and made an order from us! Please note the correct code name is not CALL20, the correct spell is CCALL20. It seems that you have not copied the complete code name, this could be the reason that the code did not apply.
But upon checking, you have enjoyed another discount code, please don't worry.
We sincerely apologize for this misunderstanding and suggest you read the promotional email carefully to find the correct code name.
Regarding this issue, our representative have sent an email to you discussing about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
Satisfying every customer is our mission and pursuit. But as some reviews have said, we still have a long way to go. Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and will do our best to improve our product & service in the future.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Louisa
LILICLOTH.COM
I have always had very good experiences with Lilicloth and my last purchase was way below the standard of my previous purchases.
Dear customer
We apologize for any disappointment or frustration you experienced with your recent purchase from Lilicloth.
Regarding the issue you experienced with your last purchase not meeting your expectations, we would like to investigate further and determine what went wrong. Could you please send us some pictures of the item to check if it's not as described? This will help us identify any quality control issues and make improvements to our products. We will forward your feedback to the relevant department and keep improving our products.
In regard to returning your purchase, we want to assure you that we stand behind the quality of our products. All purchases (except for Final sale items, Free gifts, Swimwear and underwear, bags, and accessories) can be returned within 15 days from the delivery date. If you need to return any items, please email us for a return label. We will do our best to make the returns process as quick and easy as possible for you.
Again, we apologize for any inconvenience this has caused, and we appreciate your feedback. We value our relationship with you as a customer and will take steps to improve our quality control processes to ensure a better experience for our customers.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM
I had tried to order this same order, and every time I tried, it was a different price! I was charged for shipping, not charged for shipping, pay full price for an item, then it was reduced. First time this ever happened and I certainly hope it is the last!
Differences in several purchases over time lead me to believe that calling a shirt "size__" is based on holding it up to the back of a randomly chosen coworker who says they wear size__ and tossing it on a table where a "size__" label will be sewn into it. My most recent order included two long-sleeve crewneck T-shirts made with the same fabric, both ordered in 3X and carrying that label. The only differences were color and the pattern printed on them - oh, and the eight inch difference in width at the shoulders and chest. I am fairly sure that if I took all the shirts I have purchased in 3X and lined them up and measured them, there would be no two of the same dimensions and a range of at least 8 inches from loosest to snuggest. Some of my 3X shirts are a bit bigger than they need to be; so far I haven't received a "3X" shirt that is simply too small to wear, but I expect it will happen sooner or later. I would not dare order a smaller size regardless of style. So, set some size standards, will ya?
I received the t-shirt I wanted but my husband's was backordered. No one notified me until I emailed you and asked about it.
Dear customer
We apologize for the inconvenience you experienced with the backorder of your husband's t-shirt. We understand that receiving incomplete orders can be frustrating, and we would like to address your concerns regarding the notification process.
Unfortunately, the men's t-shirt you ordered was out of stock, and we were unable to fulfill your request. We apologize for any confusion or frustration caused by this issue, and we hope that it did not cause too much inconvenience for you.
Regarding the notification process, we apologize for not notifying you about the out-of-stock item sooner. We understand that receiving timely updates on the status of your order is important, and we will do our best to improve our communication procedures in the future.
We have issued a refund through your original payment method. If you haven't received the refund yet, please contact your card company or payment company and get more details.
Once again, we apologize for any inconvenience this has caused, and we appreciate your understanding and patience. If there is anything else we can do to assist you, please do not hesitate to contact us.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM
I have been purchasing clothes from Lilicloth for a few years now and they continue to have most any kind of shirt, sweatshirt, etc., in many great colors. The prices are beyond a sale and they make great gifts as well. I have always received my order in a timely manner! Customer service is great, and items come in individual zipper bags. Excellent service!
Shipping took a little longer than I expected. It was definitely longer than other online retailers.
Standard Shipping seems to take a little long.
The men's tee-shirts run small. When I tried get a trade for a larger size, I was told that they "didn't do that". Finally ended accepting a discount and keeping the merchandise (which I cannot wear). Poor customer response. When I tried to do a "return" from their web site, the site stipulated a 48 hour processing time. A week later, it still showed "Processing". Contacted their customer service via "chat" and got the issue resolved (see above).
Dear customer
We apologize if the sizing of the men's tee-shirts did not meet your expectations. We understand that sizing can vary between different brands and styles. To assist you further, we kindly request that you provide us with photos of the tee-shirts you received, so we can verify the sizing discrepancy and find a suitable solution for you.
Regarding the return process, we apologize for any confusion or miscommunication. Our website clearly states our return policy, which only allows for returns and refunds, not exchanges. You can find detailed information about our return policy at the following link: [ https://lilicloth.com/information/return-policy].
We apologize for the delay in processing your return request. Upon reviewing our records, we found that we sent three emails to you on August 25th and August 26th in response to your return request. However, we did not receive any replies from you.
We understand that returning the item can be a time-consuming process, and we value our relationship with you as a customer. Therefore, we would like to offer you compensation as an alternative to returning the product. We hope you will consider accepting our offer instead of returning the item. However, please note that you still have the right to reject our offer and proceed with the return for a 100% product refund.
We sent you a return label via online chat, but you chose to accept a partial refund and keep the product. The refund has been successfully issued to your original payment account. If you change your mind and still want to return the items, please let us know.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM
I like all the graphics and sayings, but having all the available fonts for each saying would make things easier, rather than having to scroll through multiple pages hoping that the saying is available in the desired font. But, maybe that's the purpose - making customers scroll through multiple pages hoping they find what they want.
I bought 5 t-shirts. In different sizes and they were all too small. So lam sending them back. Now here's the good part. They are going to give me 40% of my money back. And l have to pay the postage which l bet will be the 40% that l get back this is B.S. No wonder they places don't last long
Dear customer
We apologize for any inconvenience you experienced with the sizing of the t-shirts you purchased from us.
Regarding the sizing of our products, we apologize if our sizing chart did not provide accurate guidance for you. We understand that different items can have varying sizing standards, and it may not always be clear which size is appropriate. If the actual dimensions of the item we sent you are different than the ones stated on our size chart, please send us photos of the real item with size measurement for us to check.
As stated on our website, buyers are responsible for the return shipping cost. We sincerely apologize for the inconvenience this has caused, and we value our relationship with you as a customer. Therefore, we would like to offer you compensation for the inconvenience you experienced instead of returning the product. However, we understand that you still have the right to reject our offer and return the product for a 100% product refund. Please let us know your preference, and we will do our best to accommodate your needs.
If you decide to return the products for a full refund, please check the latest email we sent you for the returns label. After we receive and check the items inside, a 100% product refund will be issued through your original payment method in 3-5 business days. Please provide us with the tracking number of the return parcel so that we can trace it.
Again, we apologize for any inconvenience this has caused and appreciate your feedback. We will take steps to improve our sizing charts and quality control processes to ensure a better experience for our customers.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM
Have NOTHING good to say - S.T.I.L.L. Haven't received my order... some 30+ DAYS after ordering.
Dear customer
Thank you for bringing the delivery issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. We're sorry to keep you waiting. We ask for your understanding in these cases.
Usually you will receive an email notification once your order has been shipped. If you don't find it, you can try looking for it on the spam list. We also sent you an email today. After checking, we can confirm that your order was shipped and is on the way now. You can check the status of your order by visiting https://lilicloth.com/order-query
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
LILICLOTH.COM
Seems to be good - will see how long I wait for delivery.
Some of the "press on" lettering was already peeling off when the shirt arrived in the mail, and
The yellow lettering on the white shirt was illegible.
The shirt will be going to Goodwill. I will never wear it in public.
Dear customer
Thank you for taking the time to provide feedback on the shirt.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
If this shirt has the quality problems you mentioned, then could you send the related photos to our customer service center? We'd like to offer you a satisfied solution after checking. We have sent an email to you about your require today. Looking forward to your reply.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
LILICLOTH.COM
Almost no feedback on order. About a week ago, got a message that it was on its way. Still no product, no updates. UNSAT
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the shipping method.
We offer different international shipping for most destinations of the world, but due to restrictions on destination delivery, only standard shipping is available for some orders. You can check the available shipping method after filling in your shipping address on the checkout page. Upon checking, your order only supports standard shipping.
Well received your feedback regarding the shipping method. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Ashley
LILICLOTH.COM
Site didn't recognize my password manager or visa versa. I'm using Dashlane.
I will not be purchasing anything else from Lilicloth. The t-shirt I purchased was great; however, $25 for shipping and handling on a $20 item is absolutely ridiculous! I will not purchase products from a company that offers reasonable prices and then makes money by gouging on shipping costs!
Dear customer
We apologize for any frustration you experienced with the shipping and handling costs for your recent order from Lilicloth.
The shipping charge is determined by our system automatically and is based on factors such as the distance and weight of the parcel. You will have the opportunity to review the total cost, including shipping, before deciding whether or not to proceed with the purchase. We understand that shipping costs can vary and sometimes be higher than expected. We apologize for any inconvenience caused by this.
To help offset the shipping cost, we offer free Standard shipment for orders with a total amount, after discounts, of over 79 USD (excluding final sale items). This can provide you with an opportunity to enjoy free shipping on your future orders.
We also recommend checking our website's homepage for any ongoing promotions or discounts. Additionally, you can subscribe to our newsletter at the bottom of the page to receive updates and exclusive coupons.
We apologize if our shipping fees were not clear or if they did not meet your expectations. We value your feedback and will take it into consideration as we evaluate our pricing and shipping policies.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Echo
LILICLOTH.COM
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for taking the time to provide feedback on your shopping experience.
We are sorry to hear that your are not satisfied with the shipping fee. The shipping cost depends on the destination and the weight of the package. In addition, international logistics are much more expensive than any domestic logistics. Hope you can understand.
Please rest assured that your feedback will be forwarded to our related department. We believe that our company will make better progress due to valuable customers like you.
Our representative have sent you an email discussing about a solution to this issue, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need additional assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours.
Best regard,
Louisa
LILICLOTH.COM