LiliclothReviews 6,864

Dear Customer,

We are deeply sorry that you are not satisfied with our product's size.

Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our site selection process and make it simpler and more precise for our customers.

As for your issue of never receiving anything back from. Upon checking in our communication system, we can not find any record from you. To help us assist you better, please contact us and provide more details about never receiving anything back from us. Then, we can investigate the matter further.

Please contact our customer service team via email at [email protected], and we will investigate the issue further and assist you accordingly.

Best regard,
Mandy
LILICLOTH

Dear Customer,

Thank you for reaching out to us regarding your order. We apologize for any inconvenience caused by the delay in your order.

Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Please be assured that we are doing everything we can to get your order to reach out to you as quickly as possible.

Per checking, your order is in transit now. You can check the order status on this page https://lilicloth.com/order-query after filling in your email address and order number.

Or please provide us with your order number via email at [email protected], and we will be happy to look into more details for you.

Best regard,
Mandy
LILICLOTH

Dear Customer,

Please accept our sincere apologies for any inconvenience caused.

We have free shipping for order over 79$ (excluded the final sale items, shipping fee and coupon / discount. ）

Please be noted the amount of your order (excluded the final sale items, shipping fee and coupon / discount. ）is less than $79, therefore you can not enjoy the free shipping fee.

As for the shipping fee. Shipping fee is required and it depends on weight and distance. Hope for your understanding.

We apologize for any negative experience you had with our customer service team. We strive to provide excellent service to all of our customers, regardless of the size of their order. We will review your feedback with our team to ensure that all of our customers are treated with the respect and attention they deserve.

Regarding the delivery time of your order. Please note total time = processing time + shipping time. You may check our shipping policy via https://lilicloth.com/information/shipping-policy. Actually, the order was shipped and delivered on time.

In any case. We understand the eagerness of our customers to receive products purchased for their vacation, and we are committed to improving our stock of items and shipping services to provide faster delivery times for our customers. Meanwhile, will do everything in our power to ensure provides more accurate and timely delivery information going forward.

If you have any further questions or concerns, please do not hesitate to contact us directly via email at [email protected].

Best regard,
Mandy
LILICLOTH

Dear Customer,

We are sorry to hear that you had a negative experience with our products and customer service.

Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.

As for the item's material. We provide detailed product descriptions on our website, which includes information about the fabric to help customers make informed decisions about their purchases. We apologize for any inconvenience caused by shrinkage after washing. We will review our washing instructions to ensure that they are clear and accurate to minimize any issues with shrinkage.

Regarding our return policy, we do have certain guidelines in place for returns to ensure that we maintain the quality of our products and provide fair and consistent treatment to all our customers. In order you to know our return policy better, please check https://lilicloth.com/information/return-policy

We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.

If there is anything else we can assist you with, please do not hesitate to contact us via [email protected] or chat.

Best regard,
Mandy
LILICLOTH

Dear Customer,

We apologize for any inconvenience caused by the issue with the shirt you received.

We understand your frustration and would like to explain that our products are designed to have a raw hem at the bottom of the shirt and sleeves, which is part of the shirt's overall design. You may double check the item via https://lilicloth.com/products/women-casual-summer-text-letters-no-elasticity-loose-crew-neck-cotton-blend-h-line-regular-t-shirt-14211649

However, we understand that this may not be the desired style for everyone, and we apologize for any confusion or misunderstanding caused by the product's design. We will review our product descriptions on our website to ensure that they accurately represent the product's design and features.

Thank you for bringing this issue to our attention. If there is anything else we can assist you with, please do not hesitate to contact us at [email protected]. We are always here to help.

Best regard,
Mandy
LILICLOTH