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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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NL
1 review
0 helpful votes
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Delighted
November 13, 2020

My order arrived on time, I could see its status at all times, and when my shirt arrived I was delighted, the color, the fabric for me was perfect. I read the size recommendations and the perfect one would have been s or m, but for fear that the garment would fit me well, I asked for m or l and this is quite loose, I still love how it fits.

Date of experience: November 13, 2020
NL
1 review
0 helpful votes
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Beautiful
November 13, 2020

In this website the orders arrive quickly and the clothes are worth it, what you pay arrives, in addition to being original and beautiful, it has good quality.

Date of experience: November 13, 2020
NL
1 review
0 helpful votes
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Original and quality clothes. Fast service and excellent customer service, what more could you ask for? I am delighted with each purchase made on this website and of course I will repeat.

Date of experience: November 13, 2020
NL
1 review
0 helpful votes
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A trendy fashion store on the internet, with styles for all girls. So far the best is the price and quality. They are the best, I have been very satisfied with the first purchase.

Date of experience: November 13, 2020
NL
1 review
0 helpful votes
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Excellent quality
November 13, 2020

I just bought from this website, excellent quality, excellent fit for my size. The red dress goes perfectly with my favorite shoes. Highly recommended.

Date of experience: November 12, 2020
NL
1 review
0 helpful votes
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Good quality
November 13, 2020

Her clothes are of very good quality, I had ordered a sweater and a short dress, the color was the same as the picture. From the website, the delivery took longer than I thought but I am sure it is due to the problems of the pandemic.

Date of experience: November 12, 2020
NL
1 review
0 helpful votes
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Excellent!
November 13, 2020

I have ordered many dresses in this online boutique and have always been satisfied. Either all these horrible reviews were paid to write negative reviews or people are too picky about their online purchases.

Date of experience: November 12, 2020
Italy
1 review
0 helpful votes
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Satisfied
November 13, 2020

I bought a striped blouse here and I am quite satisfied. I really love it, very good quality and true to size, received in good condition, I will definitely buy again, thank you for a very pleasant transaction, very happy.

Date of experience: November 12, 2020
Nevada
1 review
1 helpful vote
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Poor quality
November 12, 2020

I have no idea who is going them these great stars, but I can tell you, if I could give them a zero I would. I ordered a tee shirt which looked really nice on line. I was so excited until it arrived so date I had forgotten it. And then the tee shirt looked less than a dollar store quality. It's the cheapest piece of you know what I have ever seen. To make matters worse, it vane from China and the return pick us 15 days from the day you receive it, but you have to wait on a code they send you which took 48 hours Its highly unlikely you can return it within 15 days unless you pay overnight, which is expensive. And the final insult is they offer to allow you to keep the shirt and they will give you a 15% refund Are they fng crazy. I'm letting my credit card handle it. So buyer beware

Date of experience: November 11, 2020
Miss W. — Lilicloth Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Lilicloth

Ireland
1 review
0 helpful votes
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I love it!
November 12, 2020

I received my dress yesterday and I love it! The colors are more vibrant than I expected and the material is really very nice. I will probably buy again in this online store

Date of experience: November 11, 2020
Ireland
1 review
0 helpful votes
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Affordable
November 12, 2020

I bought a sweater here for my friend as a birthday present, she is very happy. The style and design is very fashionable. The price is very affordable.

Date of experience: November 11, 2020
Iceland
1 review
0 helpful votes
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Excellent
November 12, 2020

The quality of the products offered in this online boutique is very good, the price is quite fair with the clothes that are offered and even the discounts are excellent.

Date of experience: November 11, 2020
Iceland
1 review
0 helpful votes
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I really liked
November 12, 2020

I really liked the sweater I bought on this website, also with the dresses they sell here. I am comfortable with the quality and the very timely service.

Date of experience: November 11, 2020
Illinois
1 review
7 helpful votes
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If you need to return something, you have to ship it TO CHINA at your own expense. They sent me a shirt that was stained/marked with a blue pen and wouldn't refund my money or pay for the return. Their clothes are cheap-looking polyester garbage, even if they say "cotton-poly blend", that may be true, but rest assured it will be 99% polyester and look like it. NEVER AGAIN.

Date of experience: November 10, 2020
Miss W. — Lilicloth Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
And pls send us related picture for check.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Lilicloth

Germany
1 review
0 helpful votes
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Without any problem
November 11, 2020

The entire purchase process was perfect, without any problem. I had to make a size change and it was very simple. I will send an email saying that it would take a while to answer but I think it was only a couple of days and the whole process of change was not more than a week.

Date of experience: November 10, 2020
Germany
1 review
0 helpful votes
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Clothes of good quality
November 11, 2020

The clothes are of good quality, exactly as on the website, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order from another country the shipment has taken longer than I expected, but not so much.

Date of experience: November 10, 2020
Germany
1 review
0 helpful votes
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Very good
November 11, 2020

I ordered several things and everything was great, the order has arrived in a week, everything correctly packed. Both the size and the quality of the products I bought are very good.

Date of experience: November 10, 2020
Germany
1 review
0 helpful votes
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Perfect size!
November 11, 2020

Buy for a gift and although it did not arrive on the date indicated by the courier service for customs reasons my partner has loved it and the perfect size.

Date of experience: November 10, 2020
North Carolina
1 review
2 helpful votes
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Placed order mid-October, and was "entered into their system" 8 workdays later. You get regular updates telling you your order has shipped but... it has not (was told order was "in their system", and today (11/10/2020) still see order has not even reached shipper (USPS). They will not let me cancel order. They blame COVID for their long delays, when they should be setting expectation that "your order will take weeks to even get to the states". UPDATE: Here I am another week later... STILL ALL MATERIAL not in the states, and yet, NOW THEY MARK ITEMS IN MY ORDER AS DELIVERED (still not in the States, and NOT with UPS... no tracking)... RUN!
UPDATE: NOW it is December 2, and STILL NOTHING... been over 50 business days... PLEASE FOLKS do not subject yourselves to this horrible organization.

Date of experience: November 10, 2020
Miss W. — Lilicloth Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Lilicloth

California
1 review
13 helpful votes
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Very dissatisfied with this company. Placed two orders. First was late arriving for birthday, and was shoddy quality clothing, Second order placed at same time as first, never arrived. Lilicloth will not accept returns, and my second order never arrived. Lilicloth customer service is in China and tells me they have no US operations. So they cannot help find to second order shipped via USPS. Unacceptable customer service. Not helpful, do not take responsibility, and they don't offer any solutions. AVOID THIS COMPANY

Date of experience: November 9, 2020
Miss W. — Lilicloth Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

You can click the link to check shipping policy: https :// lilicloth. Com/information/Shipping%20Policy

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Lilicloth